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February 2024 by Will Tucker
Very nice, organized, clean and roomie.
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February 2024 by Hoss Hubler
It's an average JC Penney. Last of a dying breed.
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December 2023 by joe michalski
Found a lot of nice Christmas presents there and at very reasonable prices. Sales staff were all very cordial too.
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December 2023 by buck ongahelas
Don't ever buy a mattress from JCPenney. The will not honor the warranty. If the mattress fails which is a serta mattress. They want you to buy another mattress and pay a restocking fee upfront instead of honoring the warranty which is 10years. I purchased the item less than a year ago. Not everyone has the funds to buy another mattress and a restocking fee to get the warranty which came with the purchase.
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October 2023 by Brian Collins
Staff was quite helpful and available with displays and racks in order.
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October 2023 by Joey Bussard
I love JCPenneys the staff is very friendly the atmosphere is great and they've been holding down the DuBois Mall since my childhood.
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September 2023 by Gina Seaholtz
Whoever you had at the jewelry counter on September 26 around 1145 is not very nice. I was returning a watch and she was not personable what so ever. I tried being nice and talking to her and she was just down right rude. Maybe she thought I didn't look like much but in reality, I buy lots of jewelry and other things from JCPenney and with after how she acted, I left the store with nothing because of it. If I was you, I'd put someone else behind that counter. I can't imagine she sells a lot of jewelry with that attitude...
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September 2023 by Barbara LaRotonda
Most clothes are for older people or small children. But I do have to say the best place in JC Penney's is their SALON !!! I would give them 5⭐️!!!
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August 2023 by Dustin
I went in for two suits. I was looking at suits and found the coat and pants I wanted but when it came to the dress shirts I wanted measured. When I asked an associate to measure me, he was really friendly and said no problem he could do it. I overheard him ask another employee who looked like management how to do it. The manager told him that “we’re not a costume suit shop so we don’t really give measurements” to which he responded that I just needed the measurements for the shirt. The associate who looked like management told him to get it close but basically it’s not their problem. I did get measurements and he was great. I only asked to save them time as I noticed the shirts were folded and pinned as most dress shirts are. As I was leaving after spending a few hundred dollars on suits, the cashier followed me to the door and turned around when I left. I felt watched the entire time I was there. I have great things to say about the employee that measured me and took initiative but the rest of the store I would give 0 stars if possible.
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August 2023 by Robert Crawford
Visit was to get a haircut. Kelly was fantastic. Great haircut. Minor complaint, appointment was for 11. But the door was locked on arrival at 10:50. Apparently the store doesn't open as early as the hair salon since people were inside, guess I'll have to figure out the secret password.
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August 2023 by Caleb McCartney
JcPenney's provided an exceptional shopping experience, characterized by a skilled staff member who expertly guided the purchase of dress pants to match a suit, along with finding a bow tie within budget.The employee's dedication to customer satisfaction, along with the store's efficiency and quality products, made the entire process swift and enjoyable.This experience stands as a testament to JcPenney's commitment to personalized service and understanding of its customers' needs and preferences.
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June 2023 by bonnie ross
It was ok , I was just looking but I did find a blouse that I liked and yes got it too!! .the clerk was very friendly.
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May 2023 by Sally Burkett
I love going into the store because the associates are very helpful and very pleasant to talk to
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May 2023 by Aundrea Clark - Barr
Went to the salon. The cosmetologists do excellent work.
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April 2023 by Sean C
The JCPenney store has a lot to offer if you are looking for clothes, kitchen items, shoes, etc.The nice part of this store starts with how many options you have to get into the store. 2 entrances inside the mall and one entrance by the salon. This is nice with you. You do not have to carry your bags all through the mall, which it is a plus.Visiting the store at night was easier to look at, and it was not crowded.I only saw one worker, but I found the clothes I was looking for without any problems.They had a nice selection of kitchen items that were tucked back by the salon. Also, there are a lot of different kinds of towels and bedding items.