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October 2023 by Jacquelyn Lynch
Purchased a kitten two days ago. He is riddled with fleas.
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October 2023 by B Smith
Dustin was so accommodating and informative. I enjoyed chatting with him about aquariums, snails, live plants and just enjoying the hobby! Thanks Dustin!
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October 2023 by sharon bloom
Love it here. We got Bucky!!
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July 2023 by David Rush
I went there today after buying fish from Petco in DuBois a little over a week ago and they died on me within two days. This place was very knowledgeable very helpful going that extra mile to appreciate you as a customer. So if anyone is considering getting any type of animal supplies or buying a pet for a pet even a dog leash I would go there instead of Petco where they want to give you sick and dying animals... And don't care once they get the money they don't want to help you
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March 2023 by Sean
This is a great store if you want to get a pet. They had all kinds of fish, reptiles, and small animals. I heard some of the dogs, but I did not see them.When I walked into the store, I noticed it was well organized and a lot of room to walk around to look and very clean.The store is on the outdated side, but the quality of products, customer service, and a variety of animals.The variety of fish was really nice.The fish ranged in price, and the prices seemed to be the same as other stores.They had other pet supplies, but the variety was small. All pet supplies were covered in the store.There is lots of parking at the mall, which is always a plus.The staff was very nice and helpful.We are still looking at fish tank size, but we will definitely stop here first when we are ready to purchase fish.Highly recommend stopping to check out the store.
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February 2023 by Sean C
This is a great store if you want to get a pet. They had all kinds of fish, reptiles, and small animals. I heard some of the dogs, but I did not see them.When I walked into the store, I noticed it was well organized and a lot of room to walk around to look and very clean.The store is on the outdated side, but the quality of products, customer service, and a variety of animals.The variety of fish was really nice.The fish ranged in price, and the prices seemed to be the same as other stores.They had other pet supplies, but the variety was small. All pet supplies were covered in the store.There is lots of parking at the mall, which is always a plus.The staff was very nice and helpful.We are still looking at fish tank size, but we will definitely stop here first when we are ready to purchase fish.Highly recommend stopping to check out the store.
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February 2023 by Carlee Thomas
I got a puppy from a week ago. He is absolutely adorable and we are in love with him. When we purchased him of course there is a contract and paperwork detailing how many days you have to report any issues. We took him to the vet within 5 days ( hard to get a new puppy in to clinics around here). He unfortunately does have an issue that is going to be a life long issue but with patients and work and tons of love that he will get from us he will have an amazing life. I called to let them know. I first spoke with Dustin who was awesome and understanding, then I called back next day to speak with the owner Sue. She gave me many different options to make good on the paperwork. Of course we could have gave him back because we did not purchase a puppy knowing he is deaf. It’s not her fault he is deaf nor would she have fully known I am sure. She gave me 3 different options. And I went in with the paperwork from my vet and she made good on her word. They were so kind, very respectful, and very understanding. I brought my little guy in to let them see him again also. Like I said they were awesome with me and so kind and kept to their word. I know in the future we will want to adopt again, but just can’t right now. We want to give our time and energy in teaching our little guy sign language and hand commands so he can have a normal as possible life. I know I have read review that we’re not so kind but I believe that you do not get anywhere by being mean or ugly. Kindness is what I gave when I called and that is what was given back to me. I appreciate them very much for making the process smooth and keeping to their word. Again I appreciate them making good on their word and it not being a hassle. Beside his issue I cannot say anything mean about them. They treated us well. Thank you again!! Angie’s ( little lamb) Mama!!
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January 2023 by liv
Don't buy here they sell unsafe products, treat their animals bad, and didn't even know the gender of the hamster they sold me
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December 2022 by Aundrea Clark - Barr
I love buying my fish and aquatic plants from here.
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October 2022 by Heyits Levi
Nice animals if your looking for smelling small like a fish or mouse, but good like finding a home for them there.
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October 2022 by kl “klmauger” mauger
Cages for hamsters, rats, rabbits, gerbils, mice, Guinea pigs have nothing in them. No wheel for exercise, no shelter for sleeping during the day, no food bowl. No enrichment anything. Rabbits were in small, bare wire cages with no access to bedding. Two very large rats crammed together in a small cage. It is disappointing and upsetting to see that these animals are not being properly cared for.
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September 2022 by Cassidi Helsel
This place has tons of pets. Turtles, scorpions. Guinea pigs, mice, hamsters, fish and more. And have everything needed for pets!
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December 2021 by MyPsaltyLife *Dont lose your Psaltiness
Purchased our puppy there,he's healthy and adorable, for a mall pet shop it's one of the better ones. For sanitary reasons they won't let you hold the puppies or kittens to minimize risk of them catching something. Also they get their puppies and kittens from local breeders not some puppy mill which is awesome ? We purchased fish there too. Very reasonably priced.
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December 2021 by Doug Frase
The staff are always polite and will help you with anything that you for your animals.
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November 2021 by Cybil Snarf
Very knowledgeable, kind staff. Clean. I liked the fact that they did NOT have puppies in cages for sale. I have always had a hard time going in this store when they have puppies. No "reputable" breeder would send their beloved puppies to a pet store, any pet store!!!!
