-
October 2023 by Brandon Knouse
I had a return yesterday, 9/13/23 and the customer service I received by Paul Knarr, (I hope I got his name right) was truly wonderful! He was extremely competent, professional and knowledgeable and helped this tech challenged Grammie with patience. Thankyou, Paul!
-
September 2023 by Lor Tam
We always get great service at the Dubois UPS Store. My only complaint is that it is a 50 minute drive. Want to open one in Elk County?
-
August 2023 by Douglas Stewart
$20.00 for a return box 13" -18"-15" is totally ridiculous this is what ups charged my wife to return an amazon return item because my original box was damaged in shipping so they said she needed a new box she should have drove to walmart and purchased a box there for $3.00 the item i was returning was only worth $60 we have never had any problems with the service here but do yourself a favor and buy a box somewhere else
-
July 2023 by John L.
I visited this store during the pandemic, bringing my dog. We all were masked and a little down and a lot isolated. The two young women were thrilled to meet my dog, and he was thrilled too. Shipping task was done with scant attention. Today I visited again. Not as euphoric but super professional, very friendly and dog was a main attraction again. Alex and Kristy. They gave him a treat and water. I suspect the negative reviews are by vandals.
-
June 2023 by Ashlee StandiferLuis
New girl very monotone and no customer service skills.Tried to charge $1 for putting tape on one end of Amazon return that didn’t even need boxed.The eye rolling was it for me.
-
June 2023 by April Bogardus
Showed up right at 8:33 AM no one’s in there. doors are not open it is now 845 and doors are still not open. Not sure why the door says open at 8:30 when no one‘s even here yet if I could take all of my packages to the UPS store and FedEx down on beaver drive I would but sometimes I have to come up here. I’ve been seeing a lot of bad reviews about this place. I think he owner needs to step in at this point.
-
June 2023 by Mr. Potato
Employees do not want to help and are hardly any better than a kiosk. Also the only ups location for miles so you cant really go anywhere else.
-
June 2023 by Ryan Jennings
Briefly spoke on the phone today with who I can only imagine is the infamous “blonde lady” who can be seen referenced in other comments. I was on the phone for 43 seconds total for a simple yes or no question and in that time was rudely told that “there was a line of customers and I’m holding things up.” Can only assume the lady must have a pathetically sad life to warrant such behavior.
-
May 2023 by Pippin T.
I have no idea what other people have experienced but it is absolutely not congruent with mine. I have had to use this store for multiple things, Mercari sales, Amazon returns, packing and shipping items and sending a fax. Every single time has gone wonderfully. When it isn't busy had lovely chats with everyone working, and when they are slammed they work hard and professionally to keep things going.
-
April 2023 by Lynn Keith
Extremely professional and helpful staff! THANK-YOU to Kristy for your tremendous assistance.
-
April 2023 by Jenny Raszmann
Front desk worker was very rude. Will avoid using them if at all possible in the future.
-
April 2023 by Mary P.
RUDE and CONDESCENDING treatment yesterday in Dubois. I needed to ship an expensive piece of computer equipment that required packing to that company's specs. No sooner did I say, "I have a package that needs to be shipped by ..." the woman manning the desk INTERRUPTED to say, "It doesn't matter what that company says. If WE pack it, we pack it to OUR standards and we can't do it any other way." I gave a terse, "Okay," picked up my $5,000 equipment part, and left IMMEDIATELY. Staples is an authorized UPS shipping location and they WILL ensure that everything is packed to the customer's preferences. Small town life is horrible when this kind of treatment happens. Thankfully, Staples is nearby and VERY helpful. I would drive an hour to State College just to avoid returning to this horrid store.
-
February 2023 by Kelsea Green
Always so fast and friendly with UPS and Amazon returns.
-
February 2023 by Mona Blakeslee
Love this new update on returning Amazon stuff..
-
January 2023 by shayne mains
Was dropping off a Amazon return it was 420 and they close at 430 and aready had the doors locked wouldn’t take it
