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February 2024 by Edward Fessler
It’s a shame a truck driver is scared to drive on less the a .25” of snow to deliver a package, you call the company and you can’t speak to anyone just get a computer and it’s a run around it sad you can’t speak to a person
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January 2024 by Cody Kensinger
I don’t choose who delivers my packages but if I could it would Never be UPS. The driver always forgets to drop off the package when they say it will be dropped off, then decide that due to inclement weather I now won’t get my package for 3 additional days!!!! THIS IS ALL BECAUSE OF THE DRIVERS BEING CARELESS!!! Terrible service!!!
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October 2023 by G.M.C Cinderella
Website says prelabeled package can be handed off to any driver yet I get packages delivered almost daily and they walk on by them on my porch. Why i have to wait until store opens and go out when they're here. Post office same. If you don't schedule they ignore. Not like before there were scheduled deliveries. Ridiculously lazy! I'm talking tiny packages. I understand if it was a special trip
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July 2023 by Nichole Brubaker
Every time I get a delivery they take it to the wrong house. Every time. I have called and complained numerous times over the years and even went with non UPS shippers. I've gotten 3 packages recently and all 3 were delivered to the wrong address. I live about a mile down the road from their center and my house number is on the door. They either can't see or can't count. Maybe both. I wish I could give them zero starts since I have to spend my time looking for my packages. They get paid to do a job that basically I need to redo. I'm not ordering a scavenger hunt with my orders. Pay me for my time doing your job.
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June 2023 by princess Lemin
Worst experience ever I been waiting two days fighting with them still don’t have my packages they say sorry I missed us never knock on my door just pull in and right back out
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June 2023 by Patrick Sottile
Ups is the worst shipping carrier. I've been waiting for over a week now for my package. Frist they couldn't find my house witch they delivered to previously and now I have to go pick up my package at an advance auto parts store or pay a 7.99 fee to pick up at a ups store. I will never use this horrible shipping carrier again!
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June 2023 by Shaquayquay
Our package had 2 day air shipping and was a day late. Not that big of a deal but it's annoying when every time we expect a package through UPS it's always late.I was waiting for the driver today to knock on the door as this package had a signature required. They dropped it off at the door and drove off real quick before I had time to open the door. This was all caught on my front porch camera.I'm concerned that I wasn't asked to sign for the package. What if this went to the wrong house? Did the driver forge a signature? I'm so confused and I really don't trust UPS now. They've dropped off other people's packages before and had to come back for it. I may have the package but I should've signed for it. Two cars were in my driveway so clearly we were home. Zero excuses.
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May 2023 by Jess
I don't know if the female-looking(who knows these days) driver can't READ or is just that much of a b---h that she can't be bothered to walk the same exact distance to leave a parcel at a door that's actually used. Either way, there's a sign on the door we don't use to ask her to walk to the other door. It's plain as day and TYPED out so it's not a handwriting issue. The door is also FENCED OFF so she has to step high up over this fence to get to this door we DO NOT USE. Today, she backed into my driveway and ruined some of my flowers. NEAT. I'd really rather she didn't come onto my property ever again. She's clearly got a nasty disposition and I don't need or want it handling my parcels.
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April 2023 by Joshua
Give me my package it's been sitting in altoona for 3 days now . I've been waiting patiently but now I'm just frustrated. The email says due to the war in Ukraine deliveries are being delayed but the package is just sitting in a warehouse less than 5 miles away from my house , it was amusing at first but the humor has diminished and I'm irritated now . I don't mean to sound like a male karen but what's up ?!
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March 2023 by Jennifer Shaffor
Not open in the morning. Parking is always scarce. I only stop here to drop off packages if I can't make it to the UPS store before cutoff.
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March 2023 by Wade Kaufmann
Parking situation was a bit hinkey, but the process of shipping the package was a breeze.
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December 2022 by Roberta Schettig
A parcel has been sitting in this duncansville ups for several days with no update to the tracking. I called USPS because it was supposed to be handed off to them for the final delivery but apparently they have many people whose items have been sitting somewhere apparently lost by UPS. I have time sensitive items that I need to receive by a certain time. I tried to file a claim but the UPS website says it’s not possible for the item i ordered. I know the holidays are busy but I paid a lot for shipping and will now probably not receive my item in time.
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August 2022 by Misanthrope
It's incredibly sad how your driver was so lazy that he couldn't come Into receiving to unload his truck. No, he left multiple packages (large packages too) on the smallest sliver of dock. We open the dock door and there they are sitting on the edge, one small bump and they would have fallen. Good news, none of the boxes were messed up and no damaged merchandise which is actually a huge surprise coming from ups.
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August 2022 by Debra Desso
My order was delivered to the wrong address. Clearly, the driver did not bother to check the street number. Some navigation apps' audio says to make a right but if you actually look at the map, the correct driveway is the next one AFTER the audio says to make a right. So frustrating. Who can I contact to get this addressed for future deliveries?
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May 2022 by DJ Miller
Called here after just missing a delivery and asked the dispatcher to send the truck back so I could get it. The lady that I talked to got real lippy after I told her it was an urgent package and I needed it. Then told her I will not ship via UPS anymore and she really got mad. This was the 2nd time we’ve had issues with UPS here.
