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December 2023 by Mark Wagner
They use to be a great place to go, even sent others to do business with them. They do not back up the appliances they sell and the extended warranties are worthless. 2 of the 4 appliances went down within 2 weeks of each other and the service technician had no idea what he was doing. He stood there and told the wife nothing was wrong with the oven that caught fire from using the self clean for the first time on a 3 yr old appliance, then while they were standing there, it started to throw codes out. He said I take that back messed around with it for another 30 min and left. The store told the wife someone else had the same issue with the self clean. The wife keeps all of her appliances in pristine condition, so it's not a lack of care. I would not recommend shopping here.
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November 2023 by Holly G.
Tried to order a stove that was not longer available other sites. Gochnauer's email never replied with a name and once pictures were requested , we were told it was sold. ODD way
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October 2023 by Rich Rynier
They were friendly and really helpful. Told the salesman what we wanted and he didn't try to sale us anything else. Second time we bought something there and will buy there again.
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October 2023 by Andrew Grove
Steve Carson was great to deal with and lead to an amazing experience, pick up was great the loaded them right into our truck. Will definitely be using Gochnauer's again in the future
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November 2022 by Jeff Tennis
Great service and sales. Competitive pricing.
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November 2022 by Alicia Gerakinis
Great experience and great customer service. Bill was great in helping us pick out our appliances and made the process so easy and personal. The guys who installed our fridge and range when above and beyond in their delivery. I cant wait to meet the dishwasher installer and have no doubts this will be an amazing experience as well. What I really appreciate was them keeping us updated while our appliances were coming it. We knew going into it-it would take time and we appreciate the updates that were given. I would recommend going here if you have to purchase appliances.
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November 2022 by Janene Fry
I had to buy a new dryer today and heard of this family owned/operated appliance store. It was the best experience I've ever had, buying a large ticket household item. The customer service was great! From the nice woman that answered my call to the owner spending time with me while I weighed my options. Adam helped me purchase the dryer that best fit my household. They service everything they sell and they have many products from grills to water purifiers to grilling utensils! I left knowing that I bought a great product at a reasonable price! Thank you Adam and staff!!
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November 2022 by James Vocatura
They are very professional have alot of knowledge about there products and very friendly
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November 2021 by Gene M
Great prices, very friendly and honest. Will definitely shop here for my appliances again
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November 2021 by KS Weachter
Best customer service, most competitive prices around. We always support our local businesses.
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November 2021 by Joel Wamsley
I will not go anywhere else. They are the best. Great customer service!
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November 2021 by Bill McDevitt
Sid went out of his way today to help replace a part for my 23 year old refrigerator. He didn't have the exact part needed, but he modified what he had available to save me from having to order the exact one, which would have been 3X as expensive. My wife and I are remodeling our kitchen very soon, so though we were not quite ready to replace the existing fridge, Sid's assistance enabled me to fix it and it will now get us through until we're ready to buy a new one. We will definitely be buying all our new kitchen appliances from Gochnauer! In this age of people dealing with the know-nothing big box stores, it's awesome to have a local appliance dealer who offers great, old-fashioned service, plus a large showroom and inventory to support their sales, as well.
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November 2021 by Mark Lutz
This place is terrible. No merchandise with any prices. Manager stated prices change daily. Give me a break. . Manager was sarcastic and said it would take weeks to get something in. Maybe because it was 4:45 pm on a Friday afternoon. He did not want to sell anything. Will never walk back in that store again.
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September 2021 by Trish H.
We experienced great service both over the phone and in the store when purchasing a fridge recently. We first purchased a fridge online with HD and unfortunately HD didn't fail to fail. During our 4 mos. home renovation project we have experienced multiple order cancelations, out of stock notices for reportedly in-stock items, broken purchases and missed delivery dates through the national chains. The fridge incident with HD was the proverbial last straw. An online search and phone call later, we found the exact same fridge in stock at the same price and available for pickup same day at Gochnauer's. We are grateful for their selection, responsiveness and service.
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November 2020 by Dale Wenger
Friendly and knowledgeable sales staff. Great selection and prices.
