-
October 2023 by Romulus Patterson
Great experience. The while car buying process was very easy from start to finish. I felt like they cared, not just out for my money. I will definitely recommend.
-
October 2023 by Katia Byler
We had a wonderful experience working with Travis at LCM Kia. We went for a quick look at a 2024 Telluride last week and Travis was the perfect amount of attentive yet giving us space to drive and explore the car on our own without pressure. We texted with him a few times throughout the weekend and went back again tonight to purchase. Travis and his manager were willing to work with us on price via text and calls to get us to a price we were comfortable with and without spending more time coming in to go back and forth (on what can sometimes be uncomfortable) in person. Saving both sides valuable time and stress.The process of securing final pricing, signing papers, and getting an in-depth review of the many features our car has was painless and quite enjoyable.They gave me a whole new outlook on what the car buying process is and I would certainly recommend them to anyone who wants a fairly haggle free and stress free car buying experience.Not to mention we are absolutely in love with our 2024 Kia SX Prestige X Pro Telluride!!
-
October 2023 by Jamie
Brought my 2023 Seltos in for a safety recall check. Jason in the service department was very friendly and helpful. They took care of the recall check and ran a complimentary multi-point inspection as well. The waiting area is clean with plenty of seating. They had a nice coffee/tea set up. Appointment was complete in less than an hour. I continue to be wowed by all my interactions with the staff at Lancaster KIA.
-
October 2023 by A Yndrs (brewsNhounds)
I am very pleased with my first service for my Kia EV6.Crystal answered every question I had concerning my service appt.My car came back a little cleaner than I left it (quick interior vacuum), a free car wash coupon, and they even charged it while they worked on it!I will definitely continue to have my car serviced here, and am keeping my eye on a future Kia EV model due out in 2024/2025.
-
September 2023 by Paola Espinal
Juan was very patient and communicative, giving us time and space to discuss every decision by ourselves without pushing for a quick answer.Brian was great explaining each and every term of our lease, even giving us excellent advice.All in all, we had a stellar experience visiting Lancaster Kia.Definitely recommended!
-
September 2023 by John Browne
Avoid this dealership and all other Kia dealerships. They play games with you and sell you faulty products, and then they don’t make good on it. If you have a faulty Kia, take it anywhere else with a trustworthy service shop. Kia will only find magical ways to charge you $2750 for a catalytic converter. Lmao. Doesn’t matter how much you’ve paid, or the value of the vehicle. This dealership gives criminal vibes. If anyone else has experienced this, I am building an advocate group to get these class action suits thrown out or reopened. They don’t go far enough, and they force you to keep your vehicle no matter how much it’s been devalued by a fatal flaw. Kia needs to stop playing games with their customers. These types of purchases can destroy peoples lives when the company sells faulty engines and does nothing to fix it.
-
August 2023 by Bart Torre
Had an appointment with Kia of Lancaster yesterday for my Kia EV6. When I arrived at the dealership I was told that they were going to do 3 warranty updates. They promised me that the updates will be done in 1 hr 1/2. After sitting in the waiting room they came out to let me know that my car was finished. It took 1 hr 20 minutes to complete and I was on the road. I was very happy with the service I received. I would recommend this dealership to anyone.
-
August 2023 by Alec
Picked up my new Kia from Juan this week. I couldn't be happier with the service that Juan provided to me. Having done my research I knew exactly what I wanted and what I wanted to pay. I knew what my trade was worth and Juan made everything happen. After the sale, he walked me to my car and explained all the fancy features the car had more in-depth. He hooked me up with the Kia app. I was recommended to him by my parents and will definitely be back in the future. Thanks again, Juan.
-
August 2023 by Rob Landon
This was my first time buying a new car so there's not a lot to compare it to but this was a pretty great experience. Travis, my salesperson, gave great advice and did not seem pushy at all.The finance person, Mike was also great! The process took a little longer than anticipated due to Mike having to bounce around between dealerships, but still great!!
-
August 2023 by 1980's Billy
Right off the bat I received good vibes from Jayson. I called in, told him I was 30 minutes away and he held the keys for a vehicle I was interested in. He was very fair to deal with and made the process as least stressful as possible when buying a car. My family and I left the dealership happy!
-
August 2023 by Mark S.
Service department has poor communication with customers. I could say more but let's just leave it at that.
-
July 2023 by Teenerz
I made my appointment online. Received a confirmation VIA email right away. I showed up for my appoint (originally scheduled for 1 recall that I knew about) the receptionist was super kind and informed me there was 2 open recalls and they would handle it during that visit so I didn't have to make another appointment. The waiting room was super clean. Complimentary coffee and water, the staff was kind. After my service, I was offered a free car wash. I would def. recommend Kia of Lancaster.
-
July 2023 by Charlie Warden
Went in to check out a car I saw on their website. Juan was super helpful, explained all of the different options, and was never pushy throughout the buying experience. He got me a great price and I left very satisfied. Highly recommend Juan if you’re looking for a Kia!!
-
July 2023 by Kevin Snow
Working with Jayson Dove was the best experience I've had when purchasing a car. If you're looking for an easy-going, friendly & knowledgeable salesperson that cares about customer experience, look no further. I'll be recommending Jayson to all of my friends and family looking to purchase a new vehicle.
-
July 2023 by Stephanie Matter
Wonderful experience from test drive to purchase. No pressure. I test drive one evening and came back the following week walked in ready to purchase and drove home in my new car! Travis helped me from the beginning. He was very helpful and informative. Brian the finance Manager was also wonderful. It was a pleasure to get my new 2024 Kia Telluride at Lancaster Kia and leave with the peace of mind guarantee.