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October 2023 by Crystal Comice
Hours of operation online and posted on the door match. However good luck with getting in between those times. It’s always a hit or miss when I go to this store. It can be very frustrating when you go and the lights are off and the owner pulls up to the store and goes in, locks the door behind her, then proceeds to quickly come back out and mess around in her car while you sit there knowing good and well you’re parked in front of her business wondering what the hell is going on because there’s still 25 minutes to closing. Rushed to Ascended Beauty which doesn’t close until 7 as well. And thank God they have a sense of business etiquette and were open until closing. I’ll be spending my money there from now on.
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July 2023 by LaRhonda Neal
Never have I ever called an establishment and had to ASK if it was in fact the place I was trying to call. The woman on the phone acted as if I was bothering her with my questions before I take the 45 minute drive from scranton to purchase the hair I needed. No wonder the steamtown mall location closed down. You don't like what you do, find something else to do it's that simple ridiculous!!!!! I'll save my money and buy offline.
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March 2023 by Fatima Thioune
Bad customer service, the lady is very unhelpful and rude. If you don’t know much about hair don’t come here because you won’t be helped. She was huffing and puffing bc I needed help. Don’t recommend coming here because of her nasty attitude.
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March 2023 by Skandia H
Sign says be back at 330 nothing yet it's about yo be 4pm must be nice to pay rent on a place u don't make money at!
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February 2023 by John Mackey
Girl you got one more time to give a dirty look to me or anyone else I'm with. Next time, imma set it off. I also noticed another couple glaring at you because you refused to leave the register to get a product for them. You're miserable, rude, and a poor example of a business owner. Don't worry, your business won't be here much longer, just like your recently closed Scranton location.
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February 2023 by Jerry Sean
The owner I’m assuming is the person that runs the cash register. She doesn’t even like her job! She is never in the store during store hours it’s unprofessional & wasting people’s time. Have someone else run the store this is the only beauty supply within in minutes of my house & I can’t count on it to be open during regular business hours because the owner wants a break every 5 seconds! Unprofessional
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February 2023 by Ashley Robinson
Hours are not accurate and they are rude. Sadly this is the only beauty supply store in the area. Every time I go in, she makes it seem like I’m inconveniencing her even when I don’t ask for help. Very poor customer service, it might be worth the drive to go to Stroudsburg to another beauty supply store.
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October 2022 by Karla Harrison
There was a sign that says back at 6:15, the store did not open up to 6:30. Then when I entered the store I felt like I was being watched the whole time I was in the store, she had an issue with my children. I did address my children not to run around in the store, but then she had an arrogant and attitude about herself that turned me off. I began to rush and removed myself from the store. I am new to PA and this is was not a unpleasant first experience at this beauty supply store. I will never return this beauty supply store. Customer service needs improvement.
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August 2022 by Lakisha Gavin
I'm from New York so finding this beauty supply was a blessing. beautiful energy from the people
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May 2022 by Mason Ciccone
Horrible customer service, horrible attitude! Owner acts as if though you're begging her. Take your money somewhere else smh.
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April 2022 by zenaida silva
I went in this Beauty Supply store and met with the most unpleasant lady at the register , won’t be going in there again , that is not how you treat customers . If you want to keep them . ?
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March 2022 by Blessed Galore
Horrible customer service and not very helpful. I will not be visiting this establishment in the future. Do not patronize this store!
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January 2022 by Kirk Sr
Large selection, friendly staff and reasonable prices. I drive my wife 50 miles just to go there,worth the the trip. Highly recommend!!
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November 2021 by Markeetah A.
I come to Big Apple for my protective style needs and for the most part, customer service and availability are great. The main reason for the 3 stars is the fact that when I come, no matter what time of day, there is usually a sign on the door stating that they are open but the worker is away and will be back! The current signs says 20 mins - It is very inconvenient when you have others who also have schedules they may need to adhere to, not to mention the fact that options are to sit with car running or leave just to have to drive back.
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November 2021 by Danielle M.
Terrible customer service. Went in shopping for a wig for my mother. Nobody greeted us, we greeted them. The gentlemen asked if we needed help but then forgot about us when we told him we were browsing. I saw a lady in the back room & when she looked at me I said hi to her but got no response. We didn't find what we were looking for, but as we left I said thank you & have a good day and no response. Unfriendly & unhelpful.