-
July 2025 by Lindsay
The rudeness of staff is just unbelievable. They are bothered and argumentative. My third occurance experiencing this at this location. I used to work at CVS back in the day and their constant negativity would never fly.
-
July 2025 by What Ever
So these people did away with being able to speak with them on the phone. Instead the automated service tells you leave a message and then promises you they will return your call within one hour.
They don't, they are far too lazy. Why come to work then? Each of the specific individuals who work at this location's pharmacy should feel bad about themselves.
-
June 2025 by Barbara Bothe
Always helpful and friendly.
-
June 2025 by yanina torres
Store clean, and staff member very helpful
-
February 2025 by Edward Lopez
Staff is helpful, they're pretty much stocked. And prices are somewhat affordable
-
August 2024 by S K M C
Absolutely horrible experience. All because I didn’t see the no cash back notice on the self checkout, the employee was rude insulting and completely unprofessional. At 9:1” in the morning she had the huge inconvenience of giving me my cash from another register while saying things like can’t you read ? It’s written in big letters?? Never going back.
-
July 2024 by SHEL TransportatiON Management
I Must start by stating that I almost Never post Negative Comments; however, as a "Long Time Loyal CVS Customer" who goes to CVS Weekly for most of my Personal and Business purchases...and who Always looks for CVS locations when I am away from my home state, (of N.J), before considering any other retailer...I am still reeling from the EXTREME OFFENSE and DISAPPOINTMENT experienced, (for the first time EVER), while visiting the CVS Pharmacy® located at [239 Fox Run Lane, East Stroudsburg, PA], yesterday/Sunday, 21July2024, between ~5:00pm-5:15pm EST.
I am Very understanding of many things...(staff shortages, peak times, rude customers, personal hardships, etc.); however, to not acknowledge a Customer and/or apologize for such issues is disappointing and DOES NOT REPRESENT CVS Health's mission statement: "(To help people with their health whenever and wherever they need it, and to do so with heart)".
The Shift Supervisor or Manager that was in the office and the Associate that was in the last isle stocking the the shelves BOTH FELL SHORT OF the CVS MISSION during my visit.
~Ms. Shelton
-
June 2024 by Kaitlyn Krakowiak
Was a great pharmacy until they hired a new pharmacist who has no customer service or respect for patient's well being. Extremely unprofessional in the way she communicates and handles issues. She raised her voice and was extremely rude and disrespectful in the way she discussed a serious matter with me. It was embarrassing because there was other people around. I was literally crying walking out of the store to my car, because of the way she treated me. Strangers even apporached me because of how upset i was. The entire matter could've been handled differently and this entire situation could've been avoided. I reported her to CVS corporate because of the way she handled my situation. I will never return to this store, or any cvs, because of her!
-
May 2024 by Karen Chirillo
I never have a problem with the Fox Run CVS. They communicate with me on what meds are due and when they will be ready. Everyone is always friendly and helpful.
-
April 2024 by Pamela Humphrey
The pharmacy is ridiculously rude. My prescription was sent in on March 6th. They communicate via text that there is a delay, nothing else. It's a once-a-week dose and I will be due tomorrow. I called the pharmacy to ask if by chance they could get the medication by tomorrow as the request was put in several weeks earlier, with the understanding that this medication is sometimes on backorder. The woman who answered the phone did not give me her name and was clearly irritated that I called. She very abruptly asked me my name and date of birth. She simply stated that, "we don't have it". I told her that I am due tomorrow, and did she know when they might be getting it in. She said in a very rude tone; "no, we will just have to wait and see". Is that how CVS views the need for medications? I am a nurse, and this is completely unacceptable when dealing with patient's medications. The culture in this pharmacy is toxic. I'd like to say this is the first negative encounter that I've had with a CVS, but it is not. When I moved, I chose them because they are closer to my home. When your commercial comes on about how consumer centric you are, I laugh! I went right down the street to the Rite Aid and immediately felt the difference in customer service. I will never walk into a CVS again and will make sure I recommend to people that they don't go there.
-
February 2024 by bernadette beauchamp
I like shopping at this CVS but would prefer to do the self checkout at my own pace and not go to the counter where I feel the need to get on with it! in terms of getting my coupon and the ability to get the right product that applies to the coupon. I feel the team member was a little short on patience as the product did not qualify me to use the coupon as she described, "I could not use the coupon because the item was on sale. This is where is gets complicated trying to figure out what item is not on sale which qualifies you to use your coupon.
-
December 2023 by Elba Reyes
Workers could be a little friendlier
-
November 2023 by philip montuori
Nice staff all around.Especially the pharmacy.
-
August 2023 by Domenick M.
12/2022
The staff Maybe overworked and underpaid.
It’s reflected in their attitude.?? toward customers.
-
May 2023 by Tracy Holt
So this store has always been great till recently. I have gone in several times around 7 sometimes 8 and there are no sales personel on the floor. A sign is put up for self check out and walking around no one is on the floor. Tonight I had a question. No one around. I want to the back and knocked on the employee door and no answer. Not only annoyed but this is unsafe. Amazing.
