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March 2024 by A. Sampedro
On 3/14/24 one of your drivers was tailgating my vehicle from S.Queen St. all the way down Richland Ave. This was around 1:15 pm. I do not appreciate the aggressive driving, especially because I had to escalate my speed to try to get away from your driver and I was already going about 5 above the speed limit. Hire safer drivers because you will be sued if your driver hits someone.
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March 2024 by tammy swartz
They are very polite and knowledgeable
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February 2024 by Amanda Snyder
I had a 2013 Mini Cooper Hardtop windshield replaced at this location and have had multiple problems with it. I originally had my windshield replaced on 10/23/23 because it cracked. After the original repair, there was a broken piece of the lip on my car underneath the windshield that was not fixed after it was broken by a technician here. I learned there was a leak because I felt air coming in the car when driving. I brought it back to be replaced, and they fixed it without charge, which I appreciate. However, it was not fixed correctly, and there was a massive amount of water that leaked into my car during a rainstorm. This amount of water caused extensive and very expensive damage to the electrical work in my car.Safelight's customer service refuses to take responsibility for this error, even though multiple people from different agencies (the Mini dealership in Towson, MD, and my car insurance representative) say that this problem is at the fault of Safelight. I have been without my car for over a month. I am extremely frustrated with this situation, which started due to poor work from this location.
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February 2024 by Carrie Korkie
Richard, the awful manager of this location, is taking advantage of senior citizens! He is NOT helping them in any way and in fact is charging them when the windshield breaks after less than 2 months. He is claiming it is new damage from an impact when all 4 corners are damaged. Must have been a hell of a shot from a talented kid...better sign him up for the majors. Do NOT trust this man or location to help you in any way. I wish I could give negative stars to show their true worth!
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February 2024 by Ken Bair
Super friendly and quality work
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January 2024 by KL Dean
Crazy easy to schedule and reschedule if necessary. Had a Saturday appointment and was in and out before I could eat my Food from next door. Work was quality too. Stone chip fixed way better than I anticipated.
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December 2023 by Frank Costa
Great job and in head of time friendly staff
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December 2023 by Josh
Not happy. Dash is jacked in 2 spots. left my tracker just hanging over my steering. $480 coulda did a better job. Gota take time out of my Saturday to drive in there now.
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December 2023 by Maria Calderon
They would have a better rating had they not showed up to do the job with the wrong windshield for my Charger. Had to stay up in the am two days in a row due to this error. No pictures to show, because I only fixed the windshield to sell my Charger.
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October 2023 by Bradley Miller
If I could give zero stars I would. First off just to get a representative to talk to just to get a quote was a pain in itself. Needing to search the website just to talk to a bot for 15 then to just not get the answers to any of my questions. Pathetic on the employees definitely will not be doing any business with this company
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October 2023 by Alan Almond
Excellent service!! Had a broken side window in my Crosstrek, huge mess! Dropped my car off here, they got it back to me good as new. I think their price was more than fair. The facility is spotless clean, they supply a snack if you wish, a very nice touch in my opinion.
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October 2023 by Jusme
Tech pic was sent to me letting me know this was the guy coming to fix my window. When I went to get my keys there was totally someone else standing there. Kinda freaked me out.I literally work 2 minutes from this place I would have walked but it was raining. I figured they would charge me $50 for diving 2 minutes away, even the tech said they wouldn't. But to call just to check. Well they charged me and to get to speak to ANYONE from Safelite is a fn joke. Only thing right was the replacement window.
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August 2023 by Shirley Laughman
They did very nice job they were busy but got us done, windshield looks great. Thank you
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August 2023 by Rachel Mohre
I came here because my insurance. I scheduled an appointment at 4pm & when I arrived, the email had stated it would take an hour & 30 mins. However the girl at the counter told me they closed at 5pm so to be back before hand. (Which in my mind, if this is true why do they take appointments right before they close) so my partner takes me across the street to do some errands. Come back to the shop 4:45pm expecting them to be done “since they close at 5pm”… I didn’t get my car until 5:30pm which made since the email stated it would be an hour & 30 mins. So why make me panic to be back if you actually didn’t close at 5…. Found a couple of black dirty finger prints in my car. Also didn’t appreciate being woken up at all hours of the night with texts about my car being worked on. Lol like…. Pretty sure at 3am my car isn’t being worked on. I know it’s not my provider because I just had my phone replaced.
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July 2023 by Kev Bacon
The service was great and fast! I never had a windshield repaired before so I wasn't sure about it. The guy that helped me looked at the windshield, quickly explained the whole process to me and told me how long it would take. He mentioned that he had been in the business for a long time so I would expect most people to be visibly annoyed at explaining the same thing to customers many times but he was not. He was very informative and straight to the point without making me feel rushed. Overall it was a great experience and I wouldn't hesitate to come back.
