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March 2024 by Clifford Smith
Always very pleasant and helpful.
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May 2023 by XtraStrength Fukitol
Locked me out of my account for no reason and stole my money. Thieves! Your money is NOT safe here!!
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September 2021 by alex 69
Yea goodluck speaking to an agent over the phone. I'm much closer to blowing my brains out than speaking to a human. Terrible
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October 2020 by Mary Vath
Horrible customer service. Would not take a deposit of wrapped coin because they said they had too much. Would not allow me access to my safe deposit box on Saturday even when the branch is open. Complained to there corporate headquarters and did not even get a phone call. Got an email which basically said too bad.
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August 2020 by James Schmidt
Did not have a good experience at this branch.
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July 2020 by Jim Case
Great service and satisfaction. A recent appointment helped me establish other accounts. Debbie was extremely knowledgeable and curtious. Can't say enough about my experience with BB&T/ Trust.
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December 2019 by Sherry Yost
Waited 20 minutes no service.
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June 2019 by Ray Lopez
Went there early to cash a check. Just me in the line. Nobody at the counter. Then a teller appeared and tell that she will be with me. Then she started counting bills by hand and then more bills. This is just so unfair. She wants to finish her work unmindful that my time is precious too. I know she can finish doing the counting after she takes care of me. Maybe it is me, Asian guy, and can be ignored? I did not give her that pleasure. I just left. There are other banks I can go to. Maybe I will take out all my money next time I go there but I have to make sure I have plenty of time to waste in case I have to wait.
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February 2019 by Ljubisa VUKOVIC
Shity place to do banking with stay of whey .
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April 2018 by missy14cya
I really miss KNBT. So much better. Especially it being open on a saturday even for a few hours! I'm sorry I'm moving to a different bank. The only perk with this one now is the fact it's just down the street from my house, but it's really not worth it.
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March 2018 by Zak Coursey
Just went there. Hours say open at 9 its 9:30. It is locked. Drive thru closed. Even called to get no answer or even a voicemail or machine. Several customers trying to get in. Couple older ppl looked quite upset. Very disrespectful to the customer.
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August 2017 by Danielle Couture
Had a bit of trouble with some account information, but the staff was more than patient. Exceptional customer service, and tremendous patience.
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August 2017 by Nicole Shupe
Worst customer service ever. Don't care about their clients. Never solves problems. DONT BANK WITH THEM!!!!! Go somewhere where they care about their clients.
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August 2017 by Danielle McCann
Constantly changing procedures without telling customers ahead of time. Manager is rarely there or available. (Waited 30 minutes and still never spoke with her). Revolving door of staff, and always focused on opening more accounts instead of focusing on current account holders. Tons of account "corrections" after withdrawals or deposits, was never a problem before the switch to BB&T. Attempted to contact customer service multiple times via phone (very long wait times), and email, no one ever responds.
