If I could give them no stars I would. They shred any card left in their ATM regardless if you show ID proof it belongs to you. Horrible customer service and the staff is very rude with customers.
May 2023
I am very happy with this bank. The tellers I see on a day-to-day basis are always very friendly both in person and drive-thru. The real standout is the customer service. Whenever I call ESSA with a question or in need of help, they listen, they understand, and they help me.
February 2022
Not to bad the bank is cool with us ,the lending deptFor loans pays attention to detail , the bank went above and beyond the call of good service and we appreciatethem much for our first loan.
ESSA Bancorp, Inc. is the holding company for its wholly owned subsidiary, ESSA Bank & Trust, which was formed in 1916. Headquartered in Stroudsburg, Pennsylvania, the Company has total assets of $1.8 billion and has 22 community offices throughout the Greater Pocono, Lehigh Valley, Scranton/Wilkes-Barre, and suburban Philadelphia areas. ESSA Bank & Trust offers a full range of commercial and retail financial services, financial advisory and asset management capabilities.