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July 2024 by Anne M.
they are the worst. they send out technicians that dont know that they're doing and they're lazy. i just had them out about my dead battery. the guy was complaining about the heat and he didn't think i knew what kind of membership i had with triple a. i'm dropping triple a. he left me wirh a dead battery. don't waste your time with them. find somebody else.
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July 2024 by Kathleen B.
This company bought my Nissan Maxima. I was compensated well & I am very satisfied. The driver was first rate that took the car.
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April 2024 by Beth C.
I think it's a crime that you have "official police towing" on the sides of your truck when your truck driver is going to cause accidents. He shouldn't be driving like he's behind the wheel of a racecar while towing someone else's car.
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April 2024 by Bruce M.
Requested a tow from my driveway to car dealer through AAA. Based on mileage and AAA policy, my cost should have been $12.50. Tow truck driver charged me $25. Un-trustworthy business. AAA tried to reach out to them but they would not respond.
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March 2024 by Marge M.
A few weeks ago I locked my keys in my truck. Quan came to my rescue w/i 15 minutes. He was very pleasant and accommodating. TY for the fast & reliable service.
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March 2024 by Deanna Purifico
Zero stars! The owner is incredibly rude and condescending. This company refuses to take responsibility for their actions and mistakes. Anytime I called the office I was either yelled at, spoken down to, or hung up on. I would not trust this company with any service!
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March 2024 by Kate Byrne
I now know of multiple people who have had car damage from this company that took months to get resolved. The owner is incredibly volatile and has refused to pay. Don’t trust them with your car.
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February 2024 by Brooke Byrne
Do not trust this “business” with your car. Their tow truck hit my car 7 months ago and City Wide is still refusing to pay. I am still without a car. The owner is now ignoring my calls, my insurance companies calls, and hanging up on my lawyers office. When we last spoke on the phone he said “I don’t owe nobody nothing” as he yelled at me for calling for an update. Seedy, unethical liars run this company.
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January 2024 by Dennis K.
I used City Wide via AAA because my car died and I needed the car towed to the dealer for repair. The pickup was fine; however, the driver just dropped my car at the dealer without actually handing the vehicle off to someone, AND he took the key fob with him instead of leaving it in a night deposit envelope or even in the vehicle itself. Ended up taking me more than 72 hours to get the key fob back, and because of that, repairs to the vehicle/fob still have yet to be addressed. Use at your own risk!!!
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December 2023 by Aron Garceau
After trying to call QuickSilver because they are at the top of the Google Search (and getting no response and a full mailbox), I moved down to City Wide. These guys answered the phone immediately and were to my wife's car on the side of 476 in about 10 minutes. Another 10 minutes and they had brought the car to Cornerstone Auto and she is now in an Uber heading to her destination. Can't wait to see how the rest of this plays out but City Wide did their part, kept her safe, went after the wheel which was in traffic and placed it in the trunk of the car for her. Mike was top notch.
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December 2023 by Tom King
Never used their service, and now I never will. Driving through the town of Media tonight I was driving 30 mph, with the speed limit being 25 mph. After passing a cop on a side street the driver of the tow truck decided to pass me going 50 mph in the center turning lane and continue to drive over 50 mph the rest of going through the town. Not only dangerous in daylight but at night in the dark with the amount of foot traffic in Media it is criminal.
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September 2023 by Ben Morris
Driver is pretty rude. Blocked neighborhood street and made no effort to pull to the side to allow traffic to pass while he was waiting for whatever reason. When asked to move made no effort to acknowledge and shrugged me off.
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August 2023 by Ndripx Co
Shop around I found a tow company for exactly $100 less same miles/destination.
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August 2023 by Eric Rakoczy
Speed limit in our development is 10pm… driver was in REVERSE going at least 15/20… Kids live here and your drivers are very, very unsafe and dangerous.
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June 2023 by v malone
On Sunday morning I tried to start my car and it was deader than a doornail. Called AAA and they were at my house in a nanosecond. My battery needed to be replaced. Kwan, I believe that was his name, was very nice and knew what he was doing. He completed the replacement quickly and was on his way. I appreciated the quick and extremely courteous response.Service: Battery
