-
March 2024 by rickey engle
Stopped in for a brake inspection because I heard a grinding noise. Just had my car inspected at another shop and they said there was nothing they could do. Jon helped me come up with a solution that worked for my budget and time! Even willing to help me bleed the breaks, will come again!!!
-
March 2024 by Tommy Lavin
Friendly, thorough, and fast!!
-
March 2024 by Sandi Kordzinski
Very knowledgeable in their craft got me in and out without appointment and did not try to upsell anything or add extra on I didn’t need truly appreciate the great service in town I definitely will be returning
-
March 2024 by Tammy Hunter
I purchased tires with Goodyear on their website and selected Monro as the installation location. I was in the area for training. I stopped in to see if they had time to install them earlier. They were a bit busy and short a person but they were amazingly accommodating. As I waited I saw how well they interacted with all their customers. I purchased everything through Goodyear and was just in the area for training, but they treated me like I was a return customer. The environment was up beat and friendly. The manager was very interactive and welcoming. He held a good conversation as he worked on getting all my paperwork in order. I wanted pizza for dinner so he suggested a pizza place close to the shop and my hotel. Thanks for the great service guys!
-
March 2024 by D Crow
Monro Customer Service was able to resolve the confusion over their Synthetic Oil Change coupon and thus relieve the local service team of not being able to do their normally wonderful job! Pleased I will be able to continue to use Monro Elizabethtown. Corporate hopefully will be clearer in mailers that oil change price DOES not include a filter. Just ask the staff about full cost before assuming as I did that it would be included. Glad they backed up their local folks who work long and hard to keep their customers happy.
-
March 2024 by Megan Doolittle
Went here today for an oil change and tire rotation, and they were absolutely awesome!! John was courteous and welcoming, and their whole crew was efficient and saved me from HUGE problem with a tire, for my upcoming trip to NJ tomorrow. And I appreciated their professionalism and how fast they got me in and out!! Thank you guys!!
-
February 2024 by Jonathan Joseph
Best guys in town! Honest and transparent. Give them a call for all your automotive service needs!
-
February 2024 by Dave Middleton
They guys at the Etown Monro were awesome to work with! They were professional and kept me informed throughout the process of working on my older model vehicle.Definitely recommend them
-
February 2024 by Christopher Vasaturo
Quick to schedule. Great service. Knowledgeable and friendly staff.
-
February 2024 by David Crow
Bait and switch advertising - you will receive a demand letter for the promised $39.99 synthetic oil change. The final charge of $90.81 includes all the gotchas in the fine print but oddly enough the big difference is not the quality or weight of the Honda oil but is that the coupon offer is for an oil change without filter. Definitely not using Monro anymore in spite of years of previously excellent service. Many previous Synthetic Oil changes have been expensive but as advertised. This one NOT!!The excuse is that the "computer" will not let a specific make/model get "the deal" in spite of the coupon noting "MOST VEHICLES" and that it was a targeted mailing to a regular DRIVE CARD customer for which "the computer" knows exactly which two Hondas we drive.. . Sad business practices.
-
January 2024 by Robert McBride
I have had bad experiences with Monro in the past. But this is the first time and the last time I use Monro in Elizabethtown. My unhappy experience continues and has confirmed to me that they are all the same. Took my wife's car to get tires they had a good price. I scheduled the appointment on line I opted to purchase the extra $30.99 per tire, which includes wheel balance and alignment check. Dropped the car off and picked it up and was charged an extra $120. For an alignment well the manager offered me a free oil change service and I told him I don't like Monro I do my own service on my cars . I then said if you did the alignment where is my print out ? But he could not produce 1. I know I got taken advantage of and it has just reiterated my opinion about these cookie cutter tire shops. Making themselves rich off of fake repairs. I will never be returning to any Monro customers beware of these fake services. ?...So Monro corporate left me a number to call to take care of my complaints, so I call them and on the phone they seemed very genuine.. they said the would investigate, talk to the manager and get me a refund approved for the service that I payed for that wasn't performed. Well they fell short again consumer beware of there lies and fake service.Because that was a week ago and still no word from the manager. And I have changed my rating from 3 stars to 1 and it's 1 star cuz they did put the tires on successfully and surprisingly they inflated them to the proper psi. Plus I couldn't give them half a star.
-
December 2023 by Audrey
Monro had the best price for the tire I wanted. Manager and staff were friendly and efficient.
-
December 2023 by Rob Mears
I was getting ready to travel on a 100 mile journey Monday morning and my car informed me that I had low tire pressure. Needing to get it addressed right away I stopped in at Monro in Elizabethtown, PA and they fixed me up in about 30 minutes and got me on my way and I left with confidence that my tires would have no problem the rest of the way. Thanks Monro!
-
December 2023 by Rebeccah Church
Great staff! Extremely helpful. I had an emergency with my tire and they took care of it right away. So grateful to them!
-
October 2023 by Joe Ginther
These guys did great service, were honest and straightforward and were able to schedule me quickly. Highly recommend.
