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March 2024 by Richie Kearney
Terrible telephone customer service.
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December 2023 by Marc Pfeiffer
Absolutely horrible institution; switching to ENB. Truist holds U.S. Department of Treasury checks for SSDI payments for 2 weeks, claiming "inconsistencies" with the check. They refuse to say what the "inconsistencies" are, and refuse to release the funds, even though the check has actually been processed through the Treasury Department. Truist kites peoples money simply to make a dollar.
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April 2023 by daria baum
Five stars for Nicole! She responded quickly and released the hold on the funds.
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July 2022 by Sifu Smith
CLEAN YOUR ATM SCREEN! I pulled out too much money, and didn't get a receipt like I asked for because your ATM screen was pressing the WRONG buttons the entire time I was using it!
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February 2022 by Juney Clevenstine
I went in to cash a social security check and was told no. Was confused to why that a bank doesn't cash social Security checks. I had I'd. ?♀️?
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October 2021 by Mark Taylor
The people are usually nice. but this bank will literally FEE your account into a low balance then charge you a fee for having a low balance.Worst baking experience ever. Repeatedly met with fees and tellers reminding you that "those are part of our standard fees"You want to access your money? FEE!you want to save your money? FEElet your money sit too long? FEEaccess your money too often? FEEuse MINT or quickbooks? FEE
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July 2021 by Jake Simpson
Dario is my banker here. He is extremely helpful and patient. He was very knowledgeable in helping me set up my business banking. I have been a customer since, Blue Ball Bank, the Susquehanna, and now BB&T. Unfortunately , big corporate really ties the hands of their branch employees. The smaller chains used to give their bankers and tellers some flexibility (in regards to fee forgiveness, extended hours...etc) but now bigger business have them running a tight ship. Overall, the "small family , local" banking has been lost, however the staff at this location are the reason I keep coming back.
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March 2021 by Anderson Family
The stars are for the employees, who are excellent. This Bank however is an exercise in frustration. There's no other Bank in town and so we're stuck with it. The ATM never works before business hours. This is not an exaggeration, I use the ATM once a month, before business hours, and twice in our three years here, it was functional.They don't waive fees when you're forced to use other ATMs, even if theirs never works.Frustrated.
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January 2021 by Catherine Witman
Long wait at the drive thru.
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August 2020 by Jan Dwyer
yes , My husband Roger and I was having difficulty receiving our stimulus ck because of changed address information. , Christina was so kind to help us find the correct place to change what we needed.Thank you so so much Christina.Also a week or so later We had fraudulent behavior on our Checking account.. Ali was wonderful to take us thru different steps to get that straightened out, open up a new ACCT. Etc . Thank you so so much , Ali. Rog and I have chosen BBT Bank Elverson, even though we have two closer BBT near Birdsboro.Pa. However the customer service at Elverson far surpasses the closer BBT banks in the larger populated areas. Thank you BBT, Elverson, for your gracious service to us and your community. Jan and Roger Dwyer
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June 2020 by Joseph Burkholder
Great customer service
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December 2019 by Will O'Brien
So picture this, it's Christmas eve. You're trying to cash a check to buy a Christmas gift for your father who's dying of cancer, but they won't wait 2 minutes and close and lock their door. This is the kind of bank BB&T is. For years my family and I banked with National Penn bank. Then these crooks took over. My father can't leave the house, so he wrote me a check to buy my mother a gift for Christmas. National Penn would have waited 2 minutes. The days of customer service are far gone. There's better places to keep your money. Stay away from these heartless people.
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March 2017 by Leanne Bowman
Every single person at this branch location is very nice and very helpful. 9 out of 10 times I drive out of my way just to go to this branch because of how nice and helpful they are! Keep up the great job that you all do at the Elverson/Morgantown location!!