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August 2021 by Shelbie M.
I shop at this Walmart regularly, more out of convenience with it being close to the house. While I know not to expect too much from my shopping experience, today just pushed me to my limit. I realize Monday's are usually restock days from the busy weekend. However- it is no excuse to be an A-hole to the customers. I went in to buy milk for my 1 year old (who was with me)- and the shelves were completely empty. No big deal.. I politely asked an associate if/when they'd restock. I saw tons of crates behind the shelves. She very rudely told me that they won't have milk for A WEEK. The biggest load of bs I've ever heard. Again, I politely again said, well I noticed some behind the glass. She then told me it was "locked" up and her manager told her not to touch it. She was so incredibly rude and dismissive- like my asking was the biggest inconvenience. So I made my way to the front to ask the only kind and helpful associates that work at this establishment- the cashiers. Penny was gracious enough to speak to customer service on my behalf and ask them to restock. I made my way back to the case where two other ladies were waiting. Another associate walked by and one of the ladies inquired about the milk- where again he rudely responded "I don't know, I work in the meat dept." After a few minutes they started to replenish the shelves. I want to make it clear I NEVER write bad reviews. Ive worked in customer service/food industry for 10+ years. I get it, some days people are just off. Some days customers can be real A-holes. Maybe they have some job dissatisfaction. But this was honestly unreal. MILK. I would venture to say 95% of people grocery shopping are out for milk. I certainly hope you properly compensate the workers that ACTUALLY give a damn about the customers- because what a stark difference. My first interaction today with the young blonde woman was shameful. A lesson in empathy and work ethic is a must.
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May 2021 by Joseph R.
I mean I like Walmart it's fine and has decent deals... but why in gods name do you have curbside service when you DON'T EVER ANSWER THE PHONE. Not even an apology when I have walk in wit a toddler because of your ineptitude. Instead of crying about wages, let's try and learn some customer service. Then ask for more. Good lord.
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April 2021 by Sandra M.
Used to do all my grocery shopping here. Now I happily drive 25 minutes to get groceries because I can't take the stress off shopping at a place where hardly anyone is wearing a mask and there is zero consideration for social distancing. You would think the pandemic is over!
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March 2021 by Jake B.
Never in my life have I gone to a store three days in a row to see customer service closed and empty. The general manager of the store has run this place into the ground treating employees like cattle. No wonder no one works here, their attempt to make checkout fully autonomous has made this store a thieve's paradise. I've witnessed at least 9 people walk out with the alarm going off and no one batted an eye it's actually quite funny. I've spoken with former workers of this store and it seems internally it's much worse than what we even get to see. The back of the store is a mess with the night workers not showing up or simply leaving extra work for day time employees. There is never more than two check out isles open at once, if you happen to catch customer service open you'll find one or two busy employees handling the entire store with the GM off on holiday or something. Each department is left fully unattended and without customer service there's no way to get someone to help. These issues were around months before the pandemic started and now this store is run by ghosts. This Walmart holds a monopoly over Morgantown being the only large retailer and for this reason alone is staying afloat. In an attempt to maintain social distancing they have placed ropes preventing customers from getting to the self checkouts however this only forces customers even closer in a small isle. The auto department is a sham and is notorious by locals to rip off customers and do a very poor job that takes hours. The deli counter has two meat slicers one being a work safety hazard as it sits on a broken table, and the manager refuses to replace it. I travel all the way to Exeter to go to giant and I pay much more just to avoid this place.
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June 2020 by Lr G.
We will no longer be shopping at the Elverson Walmart. On Wednesday, June 17, my husband and I visited that store for a few items, and we were dismayed to see that most but not all employees and customers were wearing masks and safe distancing. On the Walmart website I found, "On April 20, Walmart began requiring that associates wear masks or other face coverings at work," and a note posted at all Walmart entrances says that all Walmart associates are required to wear masks. Customers are only "encouraged" to wear face coverings. We went to the deli department for some sliced meat, but the deli worker was not wearing a mask, a Walmart requirement. We went to customer service and were told that the "associate might have a health condition preventing her from wearing a mask." Really. This associate was working in a department serving fresh, unwrapped, unprotected, food. We find that appalling. Walmart's own regulation states that all Walmart associates are required to wear masks. Any and all associates working with fresh foods must wear masks. We feel we can no longer shop at this store, and that to do so could endanger my family or others because Walmart is not enforcing its own required precautions. I gave it one star because Yelp would not allow zero stars.
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June 2020 by Ron B.
I cannot tell you how this company, as a whole, makes ONE HALF A TRILLION DOLLARS each year. When WalMart first came on the map, it was "we are trying to find American-produced items to sell" and the Smiley Faced mascot and friendly greeters that would put smiley stickers on your children's cheeks. Now? I could not find frozen pie crusts, and asked the closest employee where I should look for them. His answer to the WalMart customer? "They're right in front of your face" It took EVERYTHING that I had to not tell him where to stick his pie crust.
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November 2019 by Sharon K.
Don't shop here if you want to get what you came for, Within the last 8 months this store has gotten worse in so many ways. Two check outs open and even with the new corral self check outs (only one out of two of those were open). Lines were out of control and I nearly witnessed a fist fight over who was in line first. Never again! The store manager finally opened a checkout (about time! I called 1-800-walmart while I was waiting in line. They told me they contacted the store manager.) The shelves are not being restocked. It's obvious that Wal-Mart is barely holding on. I think what they need is for Wegman's to buy that land next to them and open up a store asap!