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September 2023 by Gary Bingaman
I’m on maintenance prescriptions and they can’t do their job right. I have issues with getting my medication and sometimes you have to do there job for them to get your medicine.
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August 2023 by Mike Heffner
These people are the best! If anything unusual comes up, usually my fault, they take care of it immediately. Never a wait on hold and agents who know what’s going on! I spoke with Kimberly this morning and couldn’t ask for better treatment, she was kind and efficient. I would never do business with a chain store again. Keep up the good work in Elysburg, you guys are great!
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July 2023 by aliceann Reilley
My mother is completely out of one of her medications. In the past the meds were shipped within 2 business days. Now I'm told it will takec14 days. UnacceptableOf course I can call the doctor, call the insurance company ... ?
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July 2023 by Alan R. Guelich
The staff are friendly and efficient. Medications are always sent in a timely fashion. When my locally owned small town pharmacy was purchased by a national chain I gave them a chance. Geisinger Mail Order Pharmacy provides a much better customer experience than any national chain.
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December 2022 by Abby Weatherill
I was running out of my medication and Kim was a Godsend. She figured out the issue and overnighted my medication to me. She was so friendly & understanding! Thank you
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August 2022 by Michelle Cantwell
I called in 2 prescriptions on 7/5/22 at 8:37am and left the pharmacist a message explaining that one had no refills remaining but added my doctor's contact information to hopefully speed up the refill. I received the prescription with the refill on 7/9/22. I confirmed with my doctor's office on the morning of 7/11/22 that the request had been confirmed and that they faxed the new prescription on 7/6/22. When I called Care Site Pharmacy on 7/11/22 at 10:30am to confirm, I was told it was, "Set to mail out later today," with no explanation for the lengthy delay other than I was told that prescriptions usually go out in 7 - 10 days. I understand that processing prescriptions take some time, but isn't delaying sending out a prescription request that was received on 7/6/22 to mailing it out on 7/11/22 a bit excessive??? Why did it sit in limbo for over 48 hours on business days when it could have been processed? This doesn't help the fact that I won't receive a necessary prescription for another 3 or 4 days.
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April 2022 by Tony Madera Bickey
Love the convenience. Just wish that they get your prescriptions out faster. Now in last month. I got them pretty quickly. (I got them in four days) But when I got my prescriptions back in November. I waited ten days to receive them. The staff on the phone is great and very helpful.
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March 2022 by Debora Milnes
It was nice
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March 2022 by Tammy ORourke
When they get it right, they are really good. However, since the beginning of February, I have been trying to get one of my scripts filled to no avail. I called and reordered 3 times now. Still nothing. The computer says the script is refillable, and that it will be refilled. Still, nothing. No calls. Which I left a recording for the pharmacist to call me, but they have not. Again, I left another recording letting them know no one has contacted me to let me know what is going on. Am I getting my meds or should I just die?! These are life sustaining meds. Seriously thinking about transferring all my scripts to regular pharmacy again. At least you can talk to a human and get answers. At this point, the convenience really doesn't seem worth it. Tired of tryingUPDATE: (MARCH 2021)Many improvements with no issues through this year so far. Was impressed with shipping on items during pandemic hold ups with getting items in a timely manner. Seemed pretty on top of things.I definately like the convenience of getting my meds at my front door.
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March 2021 by Barry Stocker
Really good service. At times it seems like micro management rules the roost! I always wait until I have a weeks worth of meds before I refill a script. This, normally, works really well.
