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February 2024 by Lisa Vince
What a great experience. Having to get parts for your car can be stressful. The young gentleman was very helpful and very pleasant!
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February 2024 by Samantha Viola
I WAS HERE THE OTHER WEEK AND SPOKE TO KARL HE WAS VERY HELPFUL 5 STARS!
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February 2024 by David Kennedy
Great place and greater people. I come here quite frequently for my automotive supplies - this particular AutoZone is my go to. Generally, they've always got what I need in stock and the people I've dealt with, have always been friendly, professional, welcoming and gone above and beyond to help meet my needs.
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February 2024 by Alexandrea Costenbader
Last week I was at this store in the snow and one of the workers (Karl) helped me with my wiper blades absolutely secured a customer for life.
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December 2023 by Piero Ruggiero
Helpful people
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December 2023 by Dennis Robinson
Experienced sales employees. Very helpful and courteous.
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November 2023 by Christina Cromeans
I got my battery jumped and headed right to AutoZone to have them check my battery. It was 825 and the store closed at nine and Wesley helped me do diagnostics and took the time to replace the battery for me and explain the different batteries, and was very kind. I appreciate the kindness and time he took.
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October 2023 by JoJo DeFulvio
The customer service here was incredible! Unfortunately I had a headlight that was out, but luckily the one associate at this location, Alyssa, was working and not only had me and my small son in and out in less than 10 minutes, but she was incredibly polite and helpful from beginning to end and replaced the light no questions asked. She deserves a raise!
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October 2023 by John H.
Needed a new battery so I stopped in on a Sunday morning. Sam was very helpful - he confirmed my battery needed to be replaced, made a recommendation, and took care of the install for me. Felt like I was having a conversation with my dad. Next time I need something for the car I'm planning to bring my business to this location.
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September 2023 by Abdulla Zubair
Exceptional customer service. Marcie and Max were superb and helped me with my battery in the rain. Thank you!
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September 2023 by Susan moriarty
Poor service. I buy almost all my parts from that store. I needed a part to be ordered and I have a rewards card and everything with it. I was willing to pay over the phone. They told me I had to come into the store to get the part. Not happy and will not shop there anymore
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June 2023 by Jodi M.
Zero stars would be a more deserving rating. Zero customer service. Zero motivation to help with a very simple request. Two people behind the counter "working" know anything, and when asked a basic question muttered "umm well, I don't know" and delivered it with a big attitude. This will be the last time we stop at AutoZone. Nobody cares, nobody wants to offer assistance. Nobody wanted to do the job they are being paid for. Pathetic. Very negative attitudes. We discovered there are much better stores just a bit further down the road in town. Do yourself a favor, go to Advanced Auto Parts on Chestnut Street. Much better option. Much better employees. IMO.
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May 2023 by H. Baughman
Service rep helped an uncertain customer lookup, find, pay for (customer was unfamiliar with paying by card), and install new windshield wipers, all in the space of 5 minutes. The customer was elderly and nervous, but was helped in a reassuring manner with absolutely no condescension. Excellent service.If you are disposing of used oil, call ahead. Sometimes their tank is full; you may save yourself a trip.
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May 2023 by The Boss Fox Gamer
Good people. The store manager is awesome
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May 2023 by Randy Artman
I have been here many times since 2015. I have been having the worst experiences there in the past few years. From getting parts for my vehicle completely wrong to selling faulty parts that either don't work, don’t fit or just fail soon after installing. Last week i had an employee threaten to strangle me over the phone for “screaming at him” which i was not. Never in my life has anything comparable happened. It was ridiculous. More funny than anything but also sad. I have also been sold the wrong oil filter for my jeep which had oil channels that were too small and didn’t flow. Now my jeep has a new knock. Gave them all the correct info for my vehicle so its just another example of how they have the wrong info in their system which costs me time and money. At this moment i can not recommend autozone in Emmaus to anyone.
