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August 2023 by Barbara Morgan
Unfortunately because I was in an accident I had to deal with the collision part of this group but Thank You to Miguel for making this a very smooth and quick recovery to my car. He kept me informed on everything that was going on. I couldn’t of ask for it to go any smoother than it did and that was all because of Miguel. Thank you again Miguel for doing such a fantastic job. My car looks great like nothing ever happened so I also give props to the collision experts who worked in my car. Thank youBarbara M
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August 2023 by Francisco Figuereo
Very satisfied with my experience at Kelly Automotive. Want to add a special mention to Herson from Kelly's best dealer we had so far every accommodating and reasonable. Very easy to talk to and helped made the process easier. Great place with good cars with reasonable prices and great services after the fact. Definitely see myself coming back for any future cars. Definitely would recommend anyone looking for a car to start here at Kelly's automotive and feel free to mention Francisco Figuereo pointed you in there direction.
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August 2023 by timothy thomas
Buying a vehicle can be a hassle, if you are at the wrong dealership. This process was both easy and even fun. Rick Zauck came to my attention via a reference. I highly recommend him now myself. The entire staff from the Sales Manager Patrick, to the Finance Department Head Cliff, was a pleasure to be around.
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August 2023 by Kris Robin
Thank you to the gentleman that worked on my Grand Cherokee. My radio is back to working. A huge thank you to Javi Rivera for his support and professionalism through it all. He was a pleasure to work with and would highly recommend him to others.
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July 2023 by Angelica Abrantes
Eric took his time and got me a brand new 2023 jeep Cherokee. He was very helpful and patient through the whole process. Very cool guy to just chat with in the mean time of the process and Robert was excellent with helping with make the numbers right and with what works in our price range! Very friendly staff and will be returning in the future
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May 2023 by William S.
Contacted them about a car I saw on line. Responded right away. Said car was ready to see and test drive any time I could get there. It was!! Looked and ran great. Our salesman was Mike Yerger and was great helping us and a elderly couple at the same time. He was thee perfect salesman with respect and a good attitude while answering all questions. We bought the car and are pleased with their attention to detail.
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May 2023 by Errika Gonzalez
My experience here has been incredible! Doug Marinos was our salesman and he made trading my car and buying something new so fast and easy. Doug understood and was empathetic about my needs. He showed me all my options that fit my specifications and allowed me to make my choice. He's incredibly knowledgeable of the vehicles they sell and service on the lot. I feel confident driving my jeep and most of all, I feel safe. I couldn't be more happy in my hot mom car!!
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March 2023 by Caitlin Kolba
Used Car Purchase, March 2023.Pros- salesman polite and knowledgeable, they offered coffee/tea/water, service dept was fast on repairsCons- CPO/OEM Certified vehicle still had a major oil leak despite being ready for sale that was found during my own inspection with a L1 Master Tech, condensation in tail lights, low brake pads, filthy interior and reeked of cigarette smoke. Getting the oil leak fixed was a dramatic back and forth before purchase during which they said I should probably just look at another car. GM agreed to fix, so we moved forward. Was told they could not come down on the price because now they had to fix it, as if that is the customer’s fault? Hard fight to negotiate less than $250 off the price of the vehicle. I chose not to even push the tail light and brake issue. Requested the car be detailed and aired out. Car was bombed but not aired out so the chemical smell was overwhelming. Mgmt said they personally inspected the cleaning of the vehicle and they made sure it was perfect - it was still filthy and it was missing a floor mat. A simple magic eraser removed most of the dirt- they didn’t even try.Communication with multiple parties was delayed or nonexistent. Finance mgr was over an hour late for our scheduled appt. Customers have to walk across 4 lanes of highway to the cashier to complete the purchase. No one in the department can make a decision or a move without calling a manager who calls a GM who calls another manager and so on…I’ve since noticed additional issues with the vehicle that I hesitate to even take it back to Kelly for repairs despite the limited CPO warranty.What should have been an exciting day was the worst car buying experience I have ever had. Take caution buying a car here- do your homework, get a pre-purchase inspection rather than trusting their 125 point inspection, and be prepared to spend 6-8 hours of your life trying to work through the process... Or just avoid the nightmare altogether.
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February 2023 by Eddie Cruz
I had an exceptional car buying experience with Michael Barattini. He demonstrated expertise, professionalism, and a genuine dedication to my satisfaction. The car buying process was made easy and stress-free thanks to his comprehensive knowledge and willingness to take the time to answer all my questions. Michael went above and beyond to ensure I fully understood every aspect of the purchase. I wholeheartedly recommend him to anyone in the market for a new vehicle and give him my highest rating of 5 stars. I am thankful for his outstanding service.
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February 2023 by Cynthia
I recently leased my new vehicle with this dealership. I've been a customer since 2011 and Anthony Jayetileke has been my salesperson since day one. There is never any pressure to buy. He is very professional and takes his time to explain everything throughout the whole process. I would highly recommend this car dealership and make sure to ask for Anthony.
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February 2023 by Shawn Tamandl
Niki was great - I was looking for a Toyota Sequoia and had a firm set price for my trade in etc …no pressure sales and her attention to detail as far as paperwork was really appreciated…very professional and helpful !I will definitely recommend her if you are looking for a car / truck ?
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January 2023 by Madison Zangl
I had the pleasure of working with Colleen Connelly Monday 1/16/2023. She was an absolute amazing woman to work with who made the process as easy as it possibly could be! When I first went there I was looking for something completely different but told Colleen a little about myself and that I was expecting my first child and she instantly knew the car I was there to look at wasn’t for me or my first child. She showed me a car in the brand I was looking to stick with that had super low mileage and allowed me to test drive it which I had instantly fallen in love. Nothing was forced which doesn’t happen often! She had explained the entire process without hesitation also answering all my ridiculous questions (first time ever getting a loan on a car)! She made the process so easy as well as the gentlemen who was above her. The entire staff was friendly and ready to help in any way. Needless to say, I was happy with the trade in value of my car and the overall process of buying my new 2020 Hyundia Kona! I will recommend future car buyers to Kelly Automotive as well as return myself in the future! Thanks again Colleen, you were wonderful!
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December 2022 by Tyler bird
I have recently bought a 2013 chevy 2500 truck from them. Right off the bat the truck needed tire sensors and to be detailed which they did neither. Then I found out the truck doesn't start when it's cold. They lied to me saying the truck has too many miles 108k and is too old 2013 to get a warranty on it. After a bit of research I found this is totally false and they knew the truck had an issue. This truck was near $30,000 with multiple issues which is also over the Kelly blue book value. I have now spent over 1k at multiple shops trying to get it to start in the cold. This $30k truck now just sits in my driveway unable to start.
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October 2022 by Andrew D
Nothing has been easy with these people, scheduled and routine oil changes taking well over an hour. Wave program “rental” car is through enterprise which is an entire process and not worth the hassle. Painful experience all around.
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October 2022 by Jessica Stephens
Got a great deal on my car. The salesman was friendly and helpful. The car-buying process went quickly.
