November 2023 by Carina E.
Here is quite a story for you. My husband booked the Buttonwood in for me because it was the only hotel around in Emporium that was open and taking guests and it was an emergency. It was the last hotel on my list, having been born and raised in Emporium, and I knew it's reputation. But, I needed to get to Emporium. I had a family member that was in final stages of life. So I did it. What I walked into was a hotel room that looked like it was part of a Hollywood scene for an ax murder screenplay. There was black mold on the inside of the windows, Rust in the bathroom on the floor by the toilet.... Rust inside the shower. And the bed. Oh the bed. I checked out a day early because I could no longer stomach the bed. The bed smelled like someone had puked all over it. When I checked out and told Amanda about this, she told me under no uncertain terms that I would not be getting a refund for the day I checked out. It's in the print she said. Now if you look at the print, even with reading glasses, you can't read it. It is so small you would need a high density magnifying glass to read it. There is no check in or check out times listed anywhere for this hotel. there is no coffee anywhere in this hotel. They do offer a refrigerator in a microwave. And beds that apparently smell like puke. I can honestly tell you that because it was the only hotel I could get at that point, I didn't want to complain. I was only in that room to pause and sleep while my family member was transitioning between life and death. This is a heavy subject for me and not one I normally would ever share online. But the way Amanda treated me was heinous. This whole family does not care about their hotel. Or their guests. They should not be in a business that faces people. So I may as well spill the beans. there are supposed to be an extra lock on the door that protects people. It's the little safety lock on the door that is supposed to give a person extra protection. Half of it was broken off. I really didn't feel safe, but my only option was to have stayed in St. Mary's, which was 20 miles away. Here's my recommendation. If you have time to plan a trip to Emporium, stay at a bed-and-breakfast if you can. There are some that are around town, and some that are outside of town. Please do not stay at the Buttonwood Inn. It's not safe, it's not health safe, and I don't know how the health department does not shut this entire place down. And by the way, this is all in my humble opinion. :-)
