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July 2023 by Kiera L.
I've had some issues with the bank, but the staff at this location are very helpful. Lisa has taken care of my issues several times, she always calls several times to follow up, and she's very kind and willing to help every time. Love the staff here.
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July 2023 by Larry Butterfield
Love this Bank everybody there is friendly. Good people
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May 2023 by Kim Peters
Friendly staff.
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January 2023 by Jason Lockard
Very rude bank tellers at this location
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August 2022 by Amy C.
After 13+ years and three separate but equally frustrating issues with Member's 1st, I am DEEPLY regretting our time with y'all. I have spent no less than 14 HOURS trying to resolve what appear to be some VERY SIMPLE issues. And instead of someone taking ANY accountability and following up with me when they say they will, I am forced into a vicious cycle of starting over at the Customer Service level, having to explain some very complicated scenarios over and over and over again, only to have things escalate as far as the next supervisor who "notifies the e-commerce or IT department" and will "get back with me in 24-48 hours." This has been going on for a solid two YEARS. And, has the ability to effect both our finances and our credit. When I ask, in the moment, to just please transfer me to someone in IT, I've been flat out refuse, despite the fact that one of the issues has been ongoing for more than two years and our records should indicate the HOURS I've spent trying to rectify a situation that Members 1st doesn't seem to give a hootenanny about. I literally sat in one of your branches with Niki Zink, for THREE HOURS last month, trying to get things resolved. And left there with the same "waiting to hear back from our e-commerce/IT department," and "I'll call you in the next day or two." AND NEVER HEARD BACK FROM HER. I called the number on "Niki's" business card, two days ago. When the automated system asked if I had an extension for the person I wanted reach I said yes. Then, the automated system asks me for the name of the person I want to reach. Me, "Niki Zink." System: We have three people your search could match. Are you looking for ____________.Me: NoSystem: Are you looking for _____________. Me: No. System: Are you looking for _____________. Me (screaming in my head: I HAVE AN EXTENSION!!!)Me to the system: No System: TRANSFERS ME BACK TO THE SAME CUSTOMER SERVICE DEPARTMENT WHO CANNOT HELP ME. I'm now forced YET AGAIN, to explain the EXTREMELY CONVOLUTED situations to a CS rep who PREDICTABLY CANNOT HELP. Who then transfers me to a Supervisor, who I AGAIN HAVE TO EXPLAIN A VERY CONVOLUTED scenario to, WHO ALSO CANNOT HELP ME. Who then tries to find "Niki Zink" in your system AND CAN'T because she is in their system as NICOLE. But her business card says Niki. But, I mean, WHY BOTHER PUTTING THINGS ON A BUSINESS CARD - like the name your company uses to locate you, OR YOUR EXTENSION when your automated systems ask if you have an extension AND THEN NEVER GIVE YOU THE OPTION TO INPUT SAID EXTENSION?You people are utterly ridiculous. So now, the Supervisor "finds" Niki, but not really, because she is gone for the day. But sends a messsge to the Branch Manager, Jimmy. Who is supposed to be free after 1PM. Jimmy calls and leaves me a message at 4:54PM saying that he will talk to Niki tomorrow (yesterday) and will find out where she's at with my inquiries, and one of them will get back to me. News flash: I know EXACTLY where Niki is (or isn't) with my inquiries. I heard nothing from Jimmy or Niki yesterday. I received a phone call this morning from Niki, clearly needing a refresher on the issues at hand. And guess what? She is "still waiting to hear from the e-commerce/IT department, from our conversation 3+ WEEKS ago! Shocker, I know. Two best parts: 1. One of the major issues that has caused such a TREMENDOUS problem is that Member's 1st ILLEGALLY granted me access, on my e-commerce login, to a Visa Card THAT DID NOT BELONG TO ME. AND, AFTER DISCOVERING THE PROBLEM, THEY NEVER REMOVED THAT ACCESS. FOR TWO YEARS. It wasn't until the Visa Account was closed that my access to it was also removed. Niki told me on the phone today, that it is a glitch in their system they are aware of. Um. WHAT? So, you're aware that the glitch exists - and have been for TWO YEARS. But, your customers' confidentiality and privacy just isn't too high on your priority li
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June 2022 by Chris Emil
Best bank experience I’ve ever had, if you ever need to cash any checks or open a bank this is the place to be. Exceptional service! Thanks for everything.
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April 2022 by Katelyn Beahm
Best bank in Pennsylvania
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February 2022 by Tyler Comp
Plenty of locations options. Very friendly staff.
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February 2021 by Nikki Rhoades
Terrible customer service. I have given them so many chances but closing my account ASAP!
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June 2020 by Hope Ellis
Best bank I have ever used! Customer service is on point and was the main reason I joined. Employees are very nice and personable, and all the employees do their job with maximum efficiency. I have zero complaints about this Members First!
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October 2019 by Tara Davis
I use camp hill and enola locations. Both drive throughs wait time is long always
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March 2018 by SANDRA HEAGY
Great customer service every time I have been in the bank. This was last year, but one time, there was a line of 4/5 people waiting, and a lady (sorry I don't know her name) came out of her office, and offered to help anyone waiting in line, who was just making a deposit. I thought that was really nice. She could have sat in her office, and ignored the situation. Real Team effort. They make everyone feel important. My only complaint is the mac machine in the rear of the building. It's very difficult to access the machine, without opening your car or truck door, and hanging your body outside the vehicle, no matter how close you pull, and it seems people struggle with the process. Also, it's unsafe anymore, to have a mac machine in an area where someone could be hiding to rob you, especially when you're having difficulty reaching the machine. Please consider putting machine inside double doors, and make customers use a card reader outside the building, to access doors in off hours. Thanks Sandy
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January 2018 by Jenn M
My card got damaged. They replace same day & in 10 minutes..
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December 2017 by Amisha Boone
Very friendly and so helpful. Came in due to a scam issue with my Mom in law. The women who helped was great. She helped us write a claim to resolve our issue.