-
November 2023 by Eric Wright
*** Update 11/25/2023 ***No account. No call. No nothing. However I did contact the corporate office. So our customer complaint was filed.*** Poor customer service experience ***I went to open a Business account on Saturday morning around 9am. It is Wednesday afternoon I have a customer's check that I need to deposit and my account is still being delayed! Pure laziness! This lethargic behavior is costing me time and money! I am taking my grievance to the corporate office! Ridiculous!
-
October 2023 by Say What44
Awesome branch. Great welcoming and hospitable mannerism. Manager came out spoke up and greeted herself and the representative that was opening up a new account for me was polite, nice, and kind. I couldn't of asked for a greater branch than this. Thank you all the whole staff. Thanks for calling back to check up to see if everything was going smoothly! Simply Awesome Branch!!
-
December 2022 by donn haines
All the tellers and management are very nice and knowledgeable
-
August 2022 by Wayne Mccann
Staff is wonderful. Always polite and helpful.
-
June 2022 by Feti Karakoc
Today we came as 8 person in one family and opened a bank account for each . Nichole has done a fantastic job. She completed opening 8 new accounts in a couple of hours time. Very efficient and extraordinarily fast. We really appreciate her help and efficiency. Thank you very much.5 Star service.
-
December 2021 by Star IntheSky
The worst place to do business with, I was driving by Enola when I remember that my ATM card wasn't working last time I tried it to pay for my grocery. Their only customer repr. there asked for my ID to proof who I'm, I gave him my card & my work ID, he said that my ID is expired & he can't look up my account with expired ID, I said here I'm in front of you with my driver ID & work ID both has a picture of me also my other bank cards, you can compere them including my social #, plus you don't need the expiration date since the ID # would be the same. I tried to tell him I only want to know why it got locked if it is. But he kept cutting me off saying he can't do nothing for me if my ID is expired, that he got other things to do, while the branch is always empty whenever I drive by..!!?. Than he stood up and rush me outside door saying he got lot of people faking been the owners of cards ...It was a waste of time to go there & not been able to reinstate my card, because of a rude representative, a guy who doesn't have no ethics .Note : I called Santander toll free # and found out my card wasn't locked or any , it must be the Karn's store that have problem with their reading machine
-
October 2021 by Star In the Sky
The worst place to do business with, I was driving by Enola when I remember that my ATM card wasn't working last time I tried it to pay for my grocery. Their only customer repr. there asked for my ID to proof who I'm, I gave him my card & my work ID, he said that my ID is expired & he can't look up my account with expired ID, I said here I'm in front of you with my driver ID & work ID both has a picture of me also my other bank cards, you can compere them including my social #, plus you don't need the expiration date since the ID # would be the same. I tried to tell him I only want to know why it got locked if it is. But he kept cutting me off saying he can't do nothing for me if my ID is expired, that he got other things to do, while the branch is always empty whenever I drive by..!!?. Than he stood up and rush me outside door saying he got lot of people faking been the owners of cards ...It was a waste of time to go there & not been able to reinstate my card, because of a rude representative, a guy who doesn't have no ethics .Note : I called Santander toll free # and found out my card wasn't locked or any , it must be the Karn's store that have problem with their reading machine
-
February 2021 by kendra vernon
Very nice people who are customer friendly and helpful.
-
March 2019 by Lizzette Corchado
Excellent Customer Service! Friendly and always ready to help!
-
May 2017 by Julie Knaby
All associates are very helpful but Julie is outstanding and friendly beyond what is necessary. Her customer service is impeccable.
