Blue Ridge provides reliable and affordable high-speed internet, cable television, and phone services throughout northeastern Pennsylvania. Many customers report good service, describing it as the best in the area compared to alternatives like Comcast, Xfinity, Windstream, or Kinetic, which some call a second-rate service or a nightmare. Positive experiences highlight very nice, incredibly helpful, polite, tidy, on-time, and knowledgeable staff and technicians who resolve issues quickly. One customer noted amazing service where company representatives went above and beyond to personally address a complaint, which was very reassuring. However, experiences can vary. Some find the actual internet service spotty, with outages occurring about once a day. Customer service experiences are mixed, with some citing a lack of disclosure on billing, where the first bill is for two months and promotional pricing requires paperless billing. Office hours are also described as horrendous. A significant negative incident involved subcontractors behaving in an unbelievably rude, disrespectful, arrogant, and downright trashy manner while representing the company, though this was later addressed sincerely by headquarters. Overall, the quality of the experience is based solely on the customer service representatives and technicians encountered. The company offers extensive products including On Demand, DVR, sports packages, and a fiber optic network, with many customers saving money and appreciating the reliable service when it works well.
Moved to Ephrata and had Blue ridge set us up in no time. They even came back out to move our Modem to a better place that fitted our needs. The fiber is fast and has been working great so far with the Eero routers.
January 2026
The guys at the window were very helpful when I rolled in 5 minutes before closing!
September 2025
Internet service has been slow recently. Service keeps freezing up or not working at all
