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October 2023 by Rachel Skye
This was the first time I've ever used Caliber Collision. I had an insurance claim and once they connected with my insurance company, they took care of all the communications to my insurance company. Jolene at the front desk was very friendly and helpful. Justin was my contact. He kept me informed about the progress of my car repairs. It took longer than expected to finish my car, but they gave me the heads up about that.Services: Painting
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October 2023 by Samantha Denlinger
I was extremely pleased with the customer service I received from this location. The front desk personnel were especially helpful, and I was kept up to date on the status of the repair of my vehicle throughout the entire process. Though I hope to not need these services again, if I do, I will definitely go back to the Ephrata Caliber Collision.
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October 2023 by Dawn L
Outstanding work, great customer service and they keep you updated the entire time they are working on your car. They turn an unpleasant situation into a great one. They definitely have great customer service and excellent workers. Couldn’t ask for more.
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September 2023 by Rick p.
They went beyond my expectations in repairing my truck. The door that was damaged is looking like new. They buffed the whole car out and even repaired a ding on the other side of the car that wasn't part of this accident. And lastly, they detailed the inside of the car, which was a very nice touch, and totally unexpected, but very appreciated.
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September 2023 by Rebecca Wolgemuth
The body work is satisfactory, but they left the interior of the vehicle covered with dust. They must have had the back hatch up while sanding. Everything including seat belts, headrests, seats, plastic surfaces were covered in fine dust. Not very professional or welcoming. Additionally, the alignment is off. I don't know that the photos show the dust well.
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September 2023 by Cindy Ledwith
Highly recommend Caliber Collision for any of your vehicle body repair needs! Great customer service and awesome work! Our car looks like the accident never happened! Justin was great to work with! Thank you!Service: Body & Trim
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August 2023 by Nicholas Sarno
So happy. They said it could be 3 weeks but got it done in 1. Worked so well with the other drivers insurance and getting payment secured.Services: Painting
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June 2023 by Maddelena Stewart
They did Collision work on my BMW she came out looking Perfect , Great Job
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May 2023 by Ben Hoover
This place was great to work with. From start to finish they were very helpful and kept us informed throughout the entire process of our vehicles progress.
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April 2023 by Corie Adams
They fixed my Mercedes Benz after being rear ended by a teenager. My car looks awesome. You can’t tell that anything happened to it. They also wash the exterior so it came back looking sharp. I really appreciated that part! They were also excellent at sending me updates throughout the process, so I knew what to expect.
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April 2023 by Dariusz
Great body work, outstanding paint matching, can't even tell that there was work done!.. except for the interior. The wet grinding splashes and paint shop residue on the upholstery and in the seats. I guess they have a small shop and when doors are open, grind and wash from other job ended up inside of my car. 99% of it cleaned up without a trace.Services: Body & Trim
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March 2023 by Christie Gehman
Very pleased with the team at Caliber Collison. My vehicle repair was seamless from the initial appointment to rental car and being informed of the progress. She looks absolutely amazing! Thank you Caliber for your professional and efficient service.Services: Steering & suspension repair
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March 2023 by Emily Hackman
I took my car into be fixed after I hit a deer, while the car looks brand new I was NOT happy with how they DIDN'T communicate on a regular basis with me about the progress! I then got my car back 3 weeks later and about 2 days after getting my car back it starts to shake and idol weirdly after you turn the car on. I took the car back to them and they looked at it and said that it was air control valve that needed to fixed then they said they would call me.... ITS BEEN 3 WEEKS!!! Never called me back completely ghosted me, this is unacceptable customer service and I will NOT be recommending this place to friends and family! You can't run business like that!!!
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March 2023 by Emily H.
I took my car in to be fixed after I hit a deer and while my car looks brand new I'm NOT happy with how wasn't getting updates on a regular basis. THEN when I got my car back it started to make a weird shake when you start the car. It idols weirdly! I then took the car back about a week later and I was told that the reason my car was running the way it was because of an air control valve. I was told they would call me about this... THIS WAS THREE WEEKS AGO!!!!! Unacceptable!!! I was completely ghosted... THIS ISNT HOW YOU RUN A BUSINESS!!! Will NOT be recommended this place!!!!
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February 2023 by Brian Robinson
I hit a deer in my new (to me) car only a couple months after buying it. My insurance company recommended me to caliber, and my experience with the staff throughout the entire process was fantastic. The shop manager / estimator John especially went above and beyond my expectations to ensure my car was put back on the road. Due to my car being quite rare, the parts were expensive, so the estimate went slightly over the "break even" point to total my car. John had my back with the insurance company to make sure that didn't happen.I ended up coming to an agreement with my insurance company, which was that they would pay the full cost of the estimated bill, however if anything else was found to be damaged, or the calibration of the safety systems required extra labor, I'd be paying out of pocket. It was a stressful couple of weeks, not knowing if I'd be paying potentially thousands of dollars out of pocket. But it turns out that the shop actually went UNDER the estimated bill, and I only had to pay $540, when my deductible was $1000! They really could have jacked up the price on me, and I would have been helpless. I know a lot of other mechanics and body shops that wouldn't miss an opportunity to do that. So the fact I got away with such great service, and didn't even have to pay the full deductible in my situation is absolutely unrealThe car also came back to me in better condition than I left it. One of the headlight modules had to be replaced, and they even cleaned the other one to match it! The panels that were replaced all match and line up perfectly! You wouldn't even know there was damage to it.Overall I was skeptical dealing with a massive company like caliber, but even though the company is the largest body shop in the country, the staff at this location treat you with the same level of care and respect that a small body shop would. Very happy with my experience, and I will be recommending them to all my friends and family going forward!Services: Body & Trim
