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November 2023 by Rob D.
DO NOT GO ANYWHERE NEAR THIS BUSINESS!!! I join Christopher H, Brian H, Dace B, Eric C, James S, Paul, Lisak R and anyone else who rated this business one star. Given a choice, I would give it a Minus 10. We have had to retain legal counsel to fight the fraudulent business practices of Lancaster County Marine. Our credit card was charged over $5,099 with a fraudulent receipt dated and issued days after the charge went through, for merchandise I did not order. That was in May of 2023, and I have not been able to secure a refund or the merchandise. Dale H. now wants me to pay AGAIN, so he can ship. And I am to trust that he MIGHT issue my credit card a refund when he receives the second payment (for merchandise I did not order). This certainly is not normal business practice!!! But it IS consumer fraud at its worst. And there is nothing that Dale H. has said to me to make me trust anything he says. On November 9th Dale H. called my wife on her cell phone trying to extort more money, even though he knows we have legal counsel in this mess. We have lost our money and our entire summer on the water. I am an elderly US Army veteran, who has been screwed by Lancaster County Marine's business practices. NO ETHICS WHATSOEVER. He needs to be brought to justice.
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November 2023 by Sal Panzitta
Great staff. Very knowledgeable and friendly.
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November 2023 by Maryanne Hawkins
Very nice!
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October 2023 by James Woods
Lots of kayaks to pick from.
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September 2023 by George Hoke
From the first contact with Dale to spending time with Duane to try on some kayaks to office paperwork with Sarah, LCM staff was friendly, knowledgeable, and very accommodating. I highly recommend them for all your kayaking needs. If you can’t find it in their inventory, then you don’t need it. My wife and I left with 2 new Eddyline Caribbeans and more importantly a renewed faith that there are still good people in this world. Thanks LCM!George Hoke
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July 2023 by John R.
I recently bought a boat from Lancaster County Marine and I can't say enough great things about their service and willingness to work together. I am looking forward to working with them for years to come and certainly wish I met them sooner. Thank you to Dale, Duane and Sarah.
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June 2023 by Stephen Barlow
Great family owned business to deal with. Very happy with my purchase of a Old Town Sportsman 106.
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June 2023 by Chris Patton
I think the reviews overall are pretty accurate for this place after visiting myself. You have to initiate contact with these people working otherwise they won't interact with you at all. Secondly, from my experience at least, they take phone calls over customers already at the store. I waited approximately 10-15 minutes or so while one of the store owners took multiple calls over my needs. As for inventory it's pretty solid. The staff that work there are very knowledgeable. Will I come back? Nope. One and done for me they had their chance and failed when it came to making a deal.
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June 2023 by Travis High
Very nice to work with!! Could improve on getting stuff done . I realize they are busy , but waiting months for a trailer is kinda ridiculous. Just tell me if it doesn’t have a title . Currently I’m still waiting.
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April 2023 by Brian H.
Worst experience ever dealing with Dale Jr. After being overcharged for a kayak trailer and then experiencing a warranty issue, I received nothing except months of unreturned e-mails/phone calls. When he finally responded after my relentless pursuit, I was charged for a clear warranty issue and then sent the incorrect piece after I supplied him with photos and specific information on what broke. When he finally sent the correct part, I'm assuming because I haven't actually seen it yet, he sent it to the wrong address. Not sure if he is incompetent or just doesn't care about customer service once a sale is made, but I will never give them my business for anything again. Unfortunately it is a family owned/operated business, so there is really no recourse except for a negative review!
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March 2023 by Keith Kauffman
I bought an Old Town Loon 106 Angler from Lancaster Marine on 2/28/23 and got it on a lake a few days later. First the buying experience. This is a 56 year old family business. You don’t stick around that long if you’re not treating your customers right!I exchanged a few emails with Dale before I made the trip up from Maryland and met his brother Duane when I got there.There was no high pressure sales, or trying to get me interested in a more expensive kayak. They took me right to the yak I was interested in and spent a long time educating me on Old Town’s history and kayak fabrication process. The kayaks are built in the U.S., which mattered to me. Then I sat in the kayak and we went over the 106 Angler from bow to stern.Everything I had learned from my research was reiterated and more. I bought it and we chatted more while we loaded it onto my truck. A truly great buying experience and worth the drive.The kayak is a huge upgrade from my BassPro Ascend. It’s wider, deeper, more stable and loaded with cool features. The seat is designed to adjust in a variety of ways to suit your size and it is extremely comfortable. The cockpit is large with the console in place and even larger when removed. The trolly anchor system is a nice addition, as are the built in bottle and paddle holders.This kayak tracks like a dream and turns with minimal effort. The kayak is constructed in three layers and there is no give or wobble at all in the hull or elsewhere.Both the purchasing experience and the Old Town Loon 106 Angler are completely worthy of 5 stars!Thanks again Dale and Duane! You two are experts and I’m glad I met you!
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February 2023 by Christopher H.
I had special ordered a Kayak in May 2021. The brand was Old Town. I ordered early because I wanted it before Memorial Day 2022. Exactly 1 year passes and I still hadn't heard from Lancaster Marine. I had previously been in contact with Sarah who works there who had advised me that they still did not have an ETA for me. At this point I knew something was up. She advised that Old Town only made limited runs of all models/colors instead of fulfilling all orders. Most businesses do not do this. I don't think they were lying about this part, but they should have disclosed prior to preordering cause that would have swayed my decision. I called Old Town myself, who were very firm that they have provided ETAs for all of their orders and assured I would have one at that time (may 2022). I was also seeing that model in stock at another vendor's website, which means that Old Town was not prioritizing special orders over stock fulfillment, which Lancaster did not disclose either. I wanted it before Memorial Day so I ended up ordering through the other vendor to have it in before then. By the time I had received a call from Dale, the owner, that it had finally arrived, it was August 2022. So I shot the owner straight that I didn't need it any more, but I also called them out for not advising me that Old Town was not making enough of any model/color to fulfill all orders and not prioritizing orders over stock fulfillment. Of course he couldn't give me a straight answer as to why other than "it was the pandemic that caused them to fulfill orders this way". If that's the case, then why did they fulfill regular stock for other vendors over my order? I advised him that I didn't mind them keeping the deposit, but I wanted to spend it towards something else. I was even willing to pay the shipping, but he gave me the run around. "Well I don't know. I'd have to think about it". Never heard from him again of course. They like to say "we've been in business for 55 years" as if that has anything to do with their code of ethics, but it doesn't. This is a very unethical business practice and should be put on blast so other people don't make the same mistake. One could argue that they ordered the kayak and it put a burden on them since I did not pay for it in full. Yes, but the kayak and color I ordered is a very sought after model and color (hence why I had to special order it). They likely had no problem selling it or had other people waiting in line for that particular boat. They just wanted to keep the deposit. No telling how many people they've done this to. Feel free to read my email string with Sarah in the URL below for proof (be sure to read in ascending order).
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November 2022 by Allen Heydari
Total scam. They charge you a deposit and if you change anything you are going to lose it. I lost 500 $ to these scam artists. I have not received anything from them cause I canceled a kayak which they have on their back order and were not able to give me an ETA. Be Aware.
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October 2022 by Anna Neuhard
!!!SHOPPERS BEWARE!!! Terrible customer service. I called them on the phone to make sure they had an oil filter for my boat to purchase. Dale confirmed, so I went in to buy it. However, once I got there, I was told that I had to buy other items to make it “worth selling to me”. The other items they wanted me to buy included oil that was extremely overpriced. This is not my first time here, and the same level of service continues to be a problem. I highly do not recommend going here.
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October 2022 by Karen Keener
Great Family owned business! We have dealt with them for years. The Parents started the business and now run by two brothers. One in sales and the other in shop and handles service.
