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December 2023 by Bishop P.
Needed a tire repair for a slow leak. Was easily able to make an appointment online. They even followed up with a phone call to confirm. They were able to plug and seal my tire - took only about 15 minutes. Great experience - they were quick, friendly, and super professional. Highly recommend this place!
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December 2023 by Jennifer Vagnoni
Has helped me tremendously this year. Always quick and reliable service. Wonderful customer service.
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November 2023 by Kevin Baker
While I have nothing bad to say about the staff's attitude and mood, I do not think I’ll be coming back to get an oil change again. For a $95 oil change, I assumed that my liquids would be topped off, which they weren’t. I left with empty wiper fluid, and assuming other liquids weren’t looked at either. I also asked for a tire rotation, which was forgotten about and had to be brought back into the garage after it was taken off the lift after my oil change. They rotated my front-wheel drive vehicle like it was an all-wheel drive and did not cross the tires like they should have. I know this because before going into the shop one tire was low on air and they did not check tire pressure or fill them up either. This all took an hour and 40 minutes from start to finish WITH an appointment, which is a pretty crazy wait time for an oil change and tire rotation. Genuinely disappointed with the service here and would not recommend if you are looking for a regular place to take your car for maintenance. As stated, the workers were all kind but that only gets you so far when I am paying for a service.Edit: I went back in to have my one tire looked at (bought with warranty) and the owner found a nail, plugged it, and got me out in 10 minutes. He also brought up my review and talked with me about it and explained everything. While it didn’t explain the wrong rotation or wait time, he was very kind and did mention that fluids are not included in an oil change. I was genuinely surprised that he was willing to bring up the review and talk with me so candidly. Something I wish more places would do. Raised my review a few stars because of that experience. Would still like to see them rotating tires in the crisscross pattern if the vehicle is front wheel drive though. Maybe it was a one off and mistake on my vehicle, as I can’t see them doing it on purpose after talking with the manager and hearing how much pride he has in the work coming out of the shop.
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November 2023 by Heather
These folks are absolutely wonderful. They work with people for their payment cards if you have a tight budget, very respectful when giving explanations, and knowledgeable in their field. They kept me road safe twice now, and have earned me as a loyal customer. Taylor and Alex are the car gurus that I will be recommending to all my friends. :)
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November 2023 by Anita Storm
The Triple A tech who changed my flat tire highly recommended Mavis Tire, Ephrata. I was afraid I would need a new tire but the tech was able to repair the tire and check the air in all the other tires. The service was quick and friendly. I have them on the top of my list for tires and/or tire repairs now.
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October 2023 by Celeste Tyers
Took my daughter's car in for an oil change and to have an air leak in the tire checked. We thought we'd need a new tire, however Alex informed us that they couldn't find any leak and suggested if we find anything wrong again, we can certainly pop back in. I appreciate that they didn't just try to sell us something that wasn't necessary. They were quick, efficient, very honest and pleasant to do business with. We'll definitely use them again! I highly recommend them.
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September 2023 by Nabiha Zakir
We stopped by ten minutes before closing when we realized that we likely had a nail in our tire during our road trip. These guys were SO nice, taking the time to patch up our tire. And then making sure that all our tires had enough air before sending us on our way. They didn’t turn us away saying it’s too close to closing time and didn’t make us feel like a burden. We’re really grateful and appreciative
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September 2023 by Sarah Groff
Alex and reception desk guy went above and beyond to help me with my trailer tire that they didn’t have in stock. They made it work and even offered to take it to my car, I said no cause I hate accepting help when I’m capable but Alex held the door for me instead. Kindness, integrity, and handsome are 3 main ingredients for these employees. I’ve been seperated for a little while now so I might have to run over some more nails in the near future ??♀️ ?
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September 2023 by Randy Emlet
I've been to a few Mavis locations, and this store is top-notch. All the employees are kind and accommodating. It's a breath of fresh air not being pushed into buying anything that's not 100% necessary. The lowest price around I could find on tires. Great service, fellas. I will be back!
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September 2023 by Charles S Morrow
I highly recommend Mavis Tire in Ephrata, PA to work all Oil Change and Tire needs and a great low price. True Professionals! They were able to get me in right away after noticing I had nails in both rear tires. The waiting area was clean and comfortable and the service was quick. Great job!!!
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September 2023 by Johanna Jimenez
Great service! We got tires here back in April and haven’t had any issues. Also, we had a nail in our tire and brought it here for them to check. Alex was attentive and helpful and fixed our tire so quick! They are open on Sundays so best place to come to if you have a very busy work schedule.
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September 2023 by Wesley Jones
Wonderful experience and very knowledgeable staff. Had an appointment for 9am and they took my car back on time to have all four breaks and rotors replaced and started working right away. Took just under 2 hours to complete. Excellent customer service and support. Will be coming back for all my future needs. Thank you for your help Rae and the team.
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September 2023 by Xavier Morrison
Alex and his staff were amazing. I had an appt and they had me and my vehicle in and out with reasonable timing. Clean environment and respectable crew! Definitely recommend Mavis Tire especially on the weekends when no one else is open!
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August 2023 by Lindsey Gauger
Taylor is super knowledgeable of the products and services. He ordered in tires I needed and they arrived quickly and I was scheduled for install immediately. The service is top notch and it was a quick and easy process. They are very transparent with cost including parts, labor and taxes. I’ll continue to go back to mavis to have my car serviced. Definitely go and make sure you talk to Taylor!
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July 2023 by Sean Cantwell
Had an emergency repair on a dark stormy day, and Rae was like a ray of darn sunshine. Special thanks to Ken for completing the repair with peak efficiency.. highly recommend! Thanks again!