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January 2024 by eileen geiss
I wanted to get a few stick on paint samples. I called at least six times throughout the day today (to see if they had the larger samples at the store) and no one answered and there was no option to leave a message. I drove to store and arrived 15 minutes before posted closing time. Both doors were locked. This is poor customer service and is very frustrating. Was the store even open today?
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January 2024 by Kelly Hahn
Friendly and knowledgeable staff. At times there are great deals on quality paint and supplies.
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September 2023 by David A Sholes Jr
Got two coupons in the mail, one for a free color swatch fan, and another for a large savings if I spend $200. I got the Swatch fan, and was treated very well by a helpful manager. She helped me find exactly what I was looking for, and confirmed that it was the best for the job.
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August 2023 by BuNcH007
They don't honor paint warranties. This paint was HORRIBLE. I took all the steps necessary before painting. Sanding, cleaning, drying, primer, and then paint (W style painting). I did 2 coats also as recommended. I used rollers and brushes that they recommend.But I asked for a warranty on a paint and they told me what they needed from me, on my end. So I gave all the information except the batch code. They put the batch code in the worst, most terrible spot on the paint can. They put it under a sticker that is so fragile, weak, doesn't peel and tears easily. Thus leaving behind a lot of glue residue. Not only that, they print the code onto the can and not etch/engrave/imprint it (How it should be done). So I figured, rubbing alcohol would clean up the glue residue. Well, not only did it clean it up, it also wiped off the batch number.And just because of that, they declined to warranty my paint. What a joke. I even gave them the half gallon of bad paint I had left so they could test it and they never refunded me on that either. This review is getting 2 stars instead of 1 just because of Ryan. Very professional associate/manager.
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July 2023 by Tony Stark Policci (Copy Avenger)
The team is very helpful and when it comes to paint colors, they are the best. I initially only rated 4 stars (see update below) because overall knowledge of the employees on staff was poor. One guy seemed to be the veteran and spent a lot of time helping the other guys...Update: I received a call from Sarita, the store manager, as a follow up to my visit and the email survey I submitted. WOW! I was blown away. She explained to me that I was correct, a few of the employees were in training. Apparently, I just happened to walk in during an unusually VERY busy rush of customers. She also mentioned that the "guy" I referred to is named Ryan and is the assistant manager. Well, I told her that in spite of how busy it was, Ryan was a consummate professional. He kept his composure under pressure, handled every customer and staff need with as much excellence as possible. So, I'm UPGRADING my review to a 5 star because any company that makes a personal call for a review that really wasn't so bad, shows me they care about delivering excellence. Well done Ephrata SW, you guys will continue to have my business!!!!
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May 2023 by ASHLEY COSTER
Very good customer service and collection.
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May 2023 by John Szymanski
From this day forward, I will never buy paint anywhere else. The computerized paint matching, the knowledge of the sales associate, and the quality of the paint were amazing. The Duration exterior paint is absolutely the best I've ever used. The flow and coverage are literally unparalleled.You should try it on your next project!
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February 2023 by Arlin Hurst
Nice place. Great selection options.
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June 2022 by Melissa Montgomery
Exceptionally friendly and helpful. We needed a quart of paint to do some touch up but they were out of stock...they put a note on my account to call me when they received the next delivery. Just got that phone call today and while the delivery never came (supply chain issues!), they had reached out to another store and found what we needed and are having it sent to them. What great service!!! Love how they keep your selections on file (who actually remembers what color gray/beige you used 3 years ago??).
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November 2020 by 777 Kustumz
Friendly service, great products A+
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October 2020 by Patti Wolf
Excellent service! Very knowledgeable as well!
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October 2020 by Eleanore Grow
Should have been given prices even with a discount....before purchasing
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August 2020 by Andrew P
Tried to collect way too much personal information from me before selling paint. I just wanted a gallon of paint and they said they needed my name, address, phone and e-mail or else I wouldn’t get “the best price”. The worker was knowledgeable about paint and answered all my questions, but trying to buy my contact info with a promised discount isn’t cool.
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July 2020 by Ms. Jenkins
Love the selection and quality of paint. Friendly sales staff. Nice atmosphere. Good sale right now.
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June 2020 by Toni Silas
Great customer service. Knowledgeable staff. Love that they could look up my old purchases, so I could reorder the same. Answered all my questions about application too.
