-
February 2024 by Kristofer Wigglesworth
Amazing service. Went there to ask for help on my phone that I ordered through a different location and the team (Ken, Ryan, and Joseph) at this location went above and beyond to help me out and get setup. Would recommend this place for anyone needing help with their T-mobile needs
-
February 2024 by Nathan Newswanger
Dont go here !!! Just go online or call in to the corporate office . These authorized retailer guys will try their best to sell you the highest dollar packages possible. They didn't even make me aware of some of the cheaper options. They also condemned my trade in for some tiny flaw . Like come on guys ,this is a used phone we are trading in ,what do you expect, something that looks brand new ? ?
-
February 2024 by Robert Kulesa
They paid attention, helping me out, and aggressively attacking my problem to get it fixed
-
December 2023 by Marc Carrion
The employees at the store were very friendly and knowledgeable. They took their time to answer all my questions, and helped put to rest all my concerns about Internet.They really know their stuff at this location.A wonderful experience!!
-
December 2023 by Leo
Manager at this Ephrata location is rude and unprofessional.I wouldn't buy a hot dog from this store let alone a couple thousand dollars worth of phones and service.Drove 30 miles to T-Mobile at the Berkshire mall with " this is T-Mobiles last chance" attitude.Carlos was Amazing and professionally Earned my business.T-Mobile would do good to bring Carlos to the Ephrata store.
-
November 2023 by Deb
Awesome experience getting my boyfriend a new upgrade from his 10 yr old phone!! Ryan took him through the whole process painlessly. Good team at this ephrata t mobile store. Highly recommend!!
-
November 2023 by Gina Beam
Wouldn't recommend going to this location for customer service from the manager Ken or Domenic. Rude isn't the word for these two. The positive comments about them must have been from new customers that were giving them a commission. Otherwise they are completely unhelpful, unprofessional and belittling when trying to disconnect a service, yelling verbal obscenities and to take our business somewhere else. They never even brought up our account to TRY to be helpful. Absolute worst experience. I only hope cameras caught their fingers in the air and that my phone conversation was recorded with them afterwards. No problem, we'll take our business elsewhere. What a sorry excuse for a manager. He should be kept in a back room away from the public.
-
September 2023 by Patricia Ross
Lana and Ken the manager were outstanding! I am 85, and they answered my questions respectfully. I hadn't bought my phone there, but they made me feel welcome. They invited me back any time I neededhelp.I have a a T-Mobile store near me, but I will go to Epherta.
-
September 2023 by Eric Fisher
Ken was very helpful in solving our phone issues.
-
August 2023 by Jeniffer & Pedro Caraballo
Very nice people.They help us switch cell phone carriers.Recommend ✅
-
August 2023 by Anthony US
They waste my time, told me that they have promotion, after signing agreement, they found out they don’t have this promotion, very inexperienced!
-
July 2023 by Kendall Eberly
My husband and I had excellent service at this T-Mobile location. The new manager, Ken, went above and beyond to make sure we were being taken care of as new customers to T-Mobile. Our phones were backordered for almost a month- and Ken advocated on our behalf to make sure we got our devices as soon as possible. Once we received them, he stayed late one night at the store to help us set them up and ensured that any problems we encountered were resolved. Having reliable, patient T-Mobile employees like Jen, Domenick, and Ken relieved a lot of the stress that is typically involved with transferring phone services and setting up/trading in phones. We would highly recommend this T-Mobile location!
-
July 2023 by Chrissy Lavoie
Went in to trade in all the phones on my current plan. Ken, the manager helped us pick knew ones. He was friendly, knowledgeable, and patient with us while we picked everything out. I'd definitely recommend asking for him if you're going there.
-
July 2023 by Doreen Burgess
Lana was awesome took her time with us very polite well manner and a very sweet person also the manager was very nice and very help fullShout out to T-mobile Ephrata pa store for there awesome knowledge it was a great day
-
July 2023 by Bonnie Latcheran
Worked with the new manager Ken, he was so kind and patient!! Would recommend this store, especially now that there is a new manager!
