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December 2023 by John R
Always quick and painless. Nice staff.
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November 2023 by Ibrahim sy
The worst nurse I have ever met she is not good at her job at all. It left my arm in pain for days
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November 2022 by Jay Williams
Told I would have a 2.5 hour wait at another ACL facility so I stopped to get fasting blood work here and was told I would have to wait more than 3 hours. Drove to UPMC and had my lab work done immediately. Inconvenience should not be ACL's business model I will avoid ACL until they can figure out to provide acceptable service.
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June 2022 by Michelle Shaffer
Rudest staff ever! Marge was so nasty to my daughter and told her to perform her own Covid test and did not give any instructions. She was rough with the blood draw and spoke to her like it was a bother to do her job. Don’t come here!
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May 2022 by Madison Collins
just went to give a urine sample. staff was not nice made me wait 20 minutes while they ate food and talked before seeing me and were incredibly rude about it. then i walk out of the bathroom to see a nurse hitting a giant vape? what on earth just happened.
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January 2022 by Kimberley Ann
I’ve only had positive experiences at this particular location. Very friendly staff and have witnessed them being extremely kind to an elderly man who obviously comes in there on a regular basis. The change in their appointment system is not their fault, so don’t be mean and blame them.
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December 2021 by Jennifer Davis
Do not take your children (or your pets) here. The people here obviously hate their lives and it shows in their attitudes and how they talk to anyone that walks in the door. My kid is already terrified of blood draws. Thanks for telling him he's got to be strapped down in the hospital. Now it is going to be even harder to get this done. A little kindness and understanding would have gone a really, really long way. I'm so freaking sorry I wrecked your day by asking you to do your job.
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August 2021 by ZS
The person who “assisted “ me here made three mistakes in my five minutes visit:1- Chose the wrong physician name did not confirm it with me. As a result Quest sent my test results to a random doctor in a random state. I called Quest customer service several time and yet they haven’t been able to clean her mess.2-Typed in my insurance information incorrectly and Quest billed me directly. Now I have to go through tons of phone calls and paperworks.3- Last and worst:Did not label my sampled in front of me and dis not ask me to confirm my name on samples. She just grabbed samples in one hand and labels in another hand and ran out.I tried to reach out to her manager via direct number I got from Quest customer service but no one picked up. Her mess has delayed my treatment and costed me a fortune :(
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August 2021 by Leah Camera
Understaffed. Staff seems overworked and unwilling/unable to go out of their way to help patients. The electronic handicap wall button does not work for both of their entrance doors, making it difficult for anyone in a wheelchair. Just being there made me sad. ACL needs to step it up and appropriately staff and maintain this location. The (one any only) woman working there told me that starting next week they are operating by appointment only- NO WALK-INS accepted. Just an FYI
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July 2021 by Zoha Souri
The person who “assisted “ me here made three mistakes in my five minutes visit:1- Chose the wrong physician name did not confirm it with me. As a result Quest sent my test results to a random doctor in a random state. I called Quest customer service several time and yet they haven’t been able to clean her mess.2-Typed in my insurance information incorrectly and Quest billed me directly. Now I have to go through tons of phone calls and paperworks.3- Last and worst:Did not label my sampled in front of me and dis not ask me to confirm my name on samples. She just grabbed samples in one hand and labels in another hand and ran out.I tried to reach out to her manager via direct number I got from Quest customer service but no one picked up. Her mess has delayed my treatment and costed me a fortune :(
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June 2021 by Abby B. Conley
It is shocking to me how some people talk to the staff there. One lady in the waiting room told ACL-staff-Margie she “shouldn't have to wait because she had to get to work." When Margie explained that the people who had been served before her had made an appointment the woman still expected to be taken in next before anyone else anyway and became even louder and obscene. The sting of this public-humiliation that Margie had to endure from this entitled, foul mouth, socially inappropriate, woman was hard to watch. That kind of treatment should not be part of anyone’s job description.
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May 2021 by Leah Reinwald
Understaffed. Staff seems overworked and unwilling/unable to go out of their way to help patients. The electronic handicap wall button does not work for both of their entrance doors, making it difficult for anyone in a wheelchair. Just being there made me sad. ACL needs to step it up and appropriately staff and maintain this location. The (one any only) woman working there told me that starting next week they are operating by appointment only- NO WALK-INS accepted. Just an FYI
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May 2021 by Sofiya Bychkova
For my job I needed to do a drug screen. I have been to 3 different locations and everytime there was an issue why they couldn't do it. The main excuse was their system was down, after calling them daily the phebotomist eventually left me.on hold and hung up later. I used to work for acl and cannt believe this
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April 2021 by FarminFamilyofFour
The woman was rude and rough and ended up blowing my vein!
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January 2021 by Steven Krauza
Always a good experience at this location. Service is quick with an appointment. Service is reasonable when going as a walk in. Clean, professional, and friendly atmosphere here. Covid safety protocols are being practiced and enforced by the staff.
