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December 2023 by Cheryl Steele
Very difficult behavior. I wasn't sure why. It was a routine draw. She didn't seem to understand the order or what to do. It was upmc pittsburgh.
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October 2023 by Kristina Clement
Gabby (I think that was her name) had me in and out and she was the best! I was scared lol but she was so good? distracted me and I didn’t even feel anything hahaha
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September 2023 by Chuck Benson
What a great staff.Very professional!
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September 2023 by no name
Deedee is one of the few worthy of notice and employment at this location!She is wonderful Professional and caring, --unlike A very scary Carrie Who continues to amaze the public with belligerent behavior and her continued employment there!
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March 2023 by Mara Nunes
My phlebotomist this morning, I believe her name was Nina. Was not only efficient and great at what she does, She had an amazing attitude and was friendly and talkative during the entire Appointment. I posted a while back about how ACL shouldn’t offer walk-ins if it’s not really an option anymore, but let me tell you I would wait hours in the lobby to only be seen by Nina!!! Thank you for making things so easy and comfortable and for truly caring!!!!
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March 2023 by Linnea Milk
Fast, efficient, and painless.Blood was drawn by Nina, and she did a flawless job. In the past, I've had Carlisa (I think), and she's also done well.The new sign in kiosk is incredible - extremely easy to use, and makes the prices even quicker.Short wait time (10ish minutes) for it having been fairly full.
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January 2023 by Toni Potter
I had carol Lee draw my blood she was very nice and polite she is excellent at drawing blood.
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January 2023 by Alexander Ivanov
I’ve been taking a DOT drug test here and Gabrielle was so nice and very professional. Thank you!
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January 2023 by Jessica Anderson
Nicole is truly amazing! Thank you for being so kind and gentle to my daughter!
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January 2023 by StraviStones 143
Very rude. Very disrespectful. Made to feel uncomfortable and like an outsider or weirdo. I work in the same field. Very unprofessional. Coming out without their coats on or buttoned. No one to answer the phones. Which is unheard of in my opinion. Im very dissatisfied with how I was treated in this building. If I could give a negative star I would.
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January 2023 by Brian k
If I could remove the 1 star and replace it with a ZERO I would, this ACL has repeatedly been a nuisance, and has inexperienced staff. I get a lot of bloodwork done, and unfortunately this location is convenient, not everyone has the means to get to there preffered location, but I have to say 2 out of 30 visits to this location have been pleasant, wish I knew the name of those good employees, to give the credit where it is due, but a few bad apples ruin the bunch. Completely unsatisfied with there "professionalism", knowledge, and integrity, what a joke. Posting specifically about the staff working today 5/16/22 wow.. they've been a problem and almost rude many times.
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January 2023 by Dan Caudill
Went to this facility twice and used the sign in screen. I was rewarded with a four hour wait each time. This is a terrible waste of my time and the time of the employees. The system that was used before worked well so it seems silly and useless to change it. I am very disappointed in the way things have setup.
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January 2023 by margaret moore
Went there 3 times and always an excuse not to do bloodwork went as walkin turning me away said I would have to make a appointment. So tried making an appointment on phone got a appointment day and time at the very end the recording said having technical issues call back later so call later same thing went back up same thing then made an appointment online go up there . There is a guy on one side trying to sign up stating he had appointment same as me finally this girl comes out he tells her the problem well they told him they will take him and I must make another Appointment i told her off big time will never go to any Acl lab again very unprofessional I left there went straight to St. Vincent got my Bloodwork done was in and out in like 10 minutes now I know where to go never going to ACL AGAIN
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January 2023 by emily mead
While my 4 month old was getting blood work they locked us in the building!! Why the hell would they lock the building while there are patients still there?! Qe had to unlock the front door just to leave. Wait till all the patients are gone before you start locking up!!
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January 2023 by Christine Filipkowski
If I could give it 0 stars I would! Girl I had was extremely unprofessional. I will never go there again. I almost walked out because my technician was rude, and laughed at me multiple times when trying to clear up where the blood was being sent to. I asked a few questions and she laughed at me and made fun of the whole time. I’ve never met someone as horrible with people and unprofessional as her. I hope whoever comes across her from now on recieve good customer service from her because I wouldn’t want anyone to feel the way I did.
