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November 2023 by Marcella
Cannot rave about this dealership any more... I worked with Jim Paulson for months during the COVID shortage and his patience never wore down with me. Despite there being a huge car/chip shortage, the staff here worked with me on the car price. I drove from Michigan to come here because of the professionalism I experienced over the phone. I have recommended this dealership to so many people even before I signed documents. Even the financing guy, David Bennett, made it feel like a smooth and easy transaction!
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October 2023 by Khalid Alsehely
I want to start off by saying that Audi has always been my favorite brand. It’s a brand of luxury and sadly the service department in this branch does not treat it as such. I brought in my 2018 A5 here twice and both times I regretted it. I have never bought a car from here but I heard many great things about the sales department of this branch so if you’re thinking to buy a car then ignore this review and you can judge for yourself. Otherwise do yourself a favor and do NOT get your car serviced here. They try to find any reason to bill you for anything and it’s always an outrageous price. I’m not usually one to post negative reviews but I really hope this helps out anyone who’s considering going here. It’s 100% worth it to drive to Pittsburgh, Cleveland, or Buffalo for service. Thank you for taking the time to read this and have a blessed day.
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October 2023 by Chuck Beggs
This dealership also is an Audi dealership and I took my A5 in for an oil change. This was my 2nd oil change at this dealership and the cost 6 months prior was very close to $100.00 , a little high compared to others but I felt not totally out of line for an Audi dealership. These people have lost their collective minds ! I went in today for another oil change and in 6 months time the cost for a simple oil change is now $ 171.00 !!! An increase of 70% !! I will NEVER return. It's outrageous.
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October 2023 by Davd Trathen
Great experience buying a car from Erie Audi. Process was made very easy by Jim, Steve and Alex. Great team to work with, I have bought three cars from them.
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September 2023 by Kellie Carnegie
Terrible experience with service and lying. Charging things to warranty and not actually replacing it is fraud. Highly suggest do yourself a favor and drive to further Audi dealer.
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August 2023 by Jason Crilley
Jim, the general manager is amazing to work with. I highly recommend him. He found me the exact car I was looking for and made the purchase process easy and enjoyable. Alex in finance made the transfer process fast and seamless and was great to work with. Steve helped set up the new car and really knows the product well and I had a great time chatting with him. Audi of Erie is a great place to buy a new car. Friendly staff who listen and understand and make the whole process enjoyable. I highly recommend both the dealership and staff.
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August 2023 by Anthony Nathal
I am currently deployed in the Middle East and left my Audi Q7 for service with Audi Erie. The service department had my vehicle from May 3, 2023 to July 12, 2023. After paying a $4,600 bill, issues persist despite the service manager assuring a clean bill of health. The overall experience was terrible. I later learned the parts arrived a month prior to work completion due to an employee quitting and not sharing the details of my vehicle need.I highly recommend considering a dealership in Cleveland or Pittsburgh. I promise it's worth the drive.Reasons to consider another Audi service department:- Customer Service- Competence- Capacity- Unfair pricing
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August 2023 by Jon Wright
Called service. Was told that the q5 rack was a known issue and that it may be covered outside warranty. Waited a week to call and come to find out my service coordinator wasn't there and no one was following up. Then ask what was happening with car. After some time I find out that it was exactly the problem I diagnosed and was told it wasn't covered after I was told it was possible. Then I was given the number for audi USA. They said this was a new to them dealer and they have no idea why I would be told that and if any discount would be offered it would come from the local dealer. Then move on to having everything that needs done and the new service coordinator offered alignment like it was a choice after having rack done. Was told it would be done on the 3rd of July. Called on the 5th and was told no one worked on it because of the holiday when it was promised. They gave me $150 on a $4k bill. No apologies. No rental. Finally get the car back after a month and it is making a humming noise that it wasn't before. Take it in for service. After waiting two weeks and it "wouldn't be something" from all the work they did on the car. Worst experience I've ever had at a dealer. Clearly not managed well and was even told as much by the service coordinator and whoever was covering from Mercedes I think he said.
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July 2023 by veronica lopez
I dropped off my A6 17 over three months ago and it is still sitting on their lot, battery is completely dead and I am going to assume, I will be needing a new one. They've been telling me for the past two months that someone will fix my car but nothing. Last time I saw it it was dusty and dirty, looks like no one cares about cars here. I'm really sad this is happening, literally cried when I saw my car. Shows how little interest they have on other people's cars, I feel like unless you are buying a car, they don't care. I am super disappointment and wish there was a different Audi shop I could take my car to. This is insane.
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May 2023 by Michael Diffenbacher
Communicated with Jim for several days about a used car they had, discussed financing options, and ended up purchasing a new car. Staff was very responsive and stayed late to accommodate us as we came from another state. Completed the test drive and all the paperwork and they had us out the door in 90 minutes. Doc and Jim were very helpful in making the experience smooth and easy!
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May 2023 by Steve Young
Audi Erie and the Roth company were exceptional. Great support by all to deliver our new Q5. We so appreciate the support from Jim, Don and Steve.
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November 2022 by Baine Berg
Took my 13 Audi S6 in for a recall and some other warranty work and when I first dropped it off they told me 3 days so I wasn’t worried about it and said that was fine then a week went by i called and they told me they planned on getting my in car in that week, so I was starting to get frustrated and said okay and then I called and went down there to talk about a loaner car which should’ve been offered in the first place! But never was, and they told me they didn’t have any on their lot and I told them I need and my car back since I was working a lot more and i was struggling to find a ride to work. And then finally after a month of waiting around! I finally showed up and just took my car back! It was sitting right where I dropped it off, worst service I have ever dealt with in my life. Do not take your cars here at all!
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September 2022 by John Sabat
I have been taking my 2016 Q5 there for 6 years for service. It is always very good but this time I had an oil change scheduled, when I arrived about 10 minutes early the service advisor Bruce said it would be 45 min. to 1 hour. Ok after 2 hours for an oil change I started to look around my car was still up on the lift and the mechanic was on his cell phone sitting down. Bruce confronted the mechanic and a small argument ensued. Long story short Bruce did not charge me for the service I had done and was very apologetic even though it was not his fault. Thank you Bruce I will still be bringing my Q5 to you for service!!
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August 2022 by Lang
Went in to scope out a new car. Farooq(Frank) helped me. He walked me through the entire process, explaining pros and cons about the vehicle, financing options, insurance and rewards etc. He was professional and personable the entire time, and I couldn’t be more pleased with the entire process.Vehicle didn’t have a full tank of gas. I returned a day after buying it, for some additional paperwork, they took the car and topped it off. Everyone I came across asked me how I liked the car, if I had any concerns or issues.I would recommend a friend and I would buy from them again.Huge shout out to the Roth team.
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July 2022 by Lew Locke
Car took about 1 1/2hrs. Had an 8am appointment, &was in promptly at 8am