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February 2024 by Diane Shriver
I purchased a new HP laptop at Best Buy. Everything went well. There were plenty of salespeople available to assist me and answer questions. It was a pleasant experience, and I would recommend Best Buy to anyone purchasing electronics.
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February 2024 by Cameron Mattix
I returned a game because it was damaged from a previous order.... guy refused to refund me, OPENED the game in front of me and used that as an excuse to not refund the money or even just give a different copy.I hope you step on Legos sir.
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February 2024 by Jennifer
I purchased a warranty service that states bring any device even if not bought here to get it serviced/fixed. Even states 20% off service chargesI am cancelling that and will never deal with this company again. Especially this store. No more money will be spent there.
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January 2024 by Mike Gromley
I am so irritated right now .bought a lap top for my daughter for Xmas used it about 2 weeks they will not return will not even give me time to explain what was a matter manager was just rude kept on telling me about a protection plan on a month old lap tried to call cooperate nothing tried to call store to just get managers name guess what they don't answer phone at the store I personally will never buy anything from Best Buy ever and will tell everyone I know not to buy from them again
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January 2024 by Jbelly K
Got very personalized attentive service. Best stuff & best prices. Hence the term 'Best Buy'. Got my Quality TV at a Very Good Deal! I had enough money left over to get the 5 year extra service warranty. 5 Stars
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January 2024 by Debora Boyce
Great service
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January 2024 by Nick Fetzner
Ask some questions which they answered.
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January 2024 by J Reed
Staff is not knowledgeable about their products or the merchandise. Went in with an old home speaker and they weren’t even aware there is a difference between car audio and home audio.
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January 2024 by Jay Yurick
I went in on 1/24 to buy an iPad 9 and a 1st gen Apple Pencil. Get home and they had sold me an incompatible Apple Pencil USB-C. Went back on 1/26 to exchange, they were sweet and wonderful, I paid the price difference thinking everything was solved. Get home and it’s a USB-C in the box again!!! I’m disabled so I have to pay $20 EACH time I get a ride to Erie. I’d have to pay AGAIN. I tried to call and get help, but you can’t get through to anyone at the store! It transfers to corporate who refuses to help since it’s not an online order!
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January 2024 by James Gerboc
Had a line at the register that didn't move for 25 minutes. Several people behind me left. Two registers open and tied up with things that should have been handled by customer service, not checkout. When a passing clerk was asked for help, I was chastised for being impatient, which was both wrong and inappropriate. Store needs better management.
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January 2024 by JMG
I had been a loyal customer of best buy until recently. Bought a phone from them and had to come back 3 times to get it setup. No help ever available. 4 of us were waiting in cell phone area and it was 11a. We were informed the employee staffing the area wouldnt be in til 1. We all left. I will not purchase anything from best buy again nor would i recommend. Very disappointing.
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January 2024 by David V
Best place to buy Samsung devices best buy does AT&T Verizon plus every phone is available unlocked Always buy or order in storeBrand New S24 Series preorder in store through January 30 release date 31st
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January 2024 by Anna Wow
GOT A NEW TV AT OUTLET PRICE.....OPEN BOX......SAVED A TON
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January 2024 by Angie Weigle
Helpful
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January 2024 by stephen loomis
I was there at Geek Squad to get an iPhone replacement and they did a great job but the rest of the store I didn't visit
