-
January 2024 by Tricia Conner
My bank for years. All tellers are very nice
-
November 2023 by Raymond Heck
Deposit never got posted to my account
-
November 2023 by David Osborne
I have banked here for 4 years, with no issues till now . I had an account that i closed a year ago for fraud. I didn't receive any emails or letters or any correspondence from the bank, I thought, and was told the issue is resolved . So yesterday to my surprise the bank pulled all the owed funds out they left my account overdrawn when I talked to the customer service the respons kept coming up we want the money now and screw you or and your issues was their aditude. They also charged me for multiple overdraft fees that they created. And no this is not a you should manage your money better situation this is a bank stole my money situation
-
September 2023 by Matt
Scott and Michelle are the most helpful people and this particular bank is amazing!!
-
August 2023 by Brian Holland
This bank is on a verge of closing, it's Thursday August 3rd,246 pm,still no direct deposit, called over an hour ago,no answers, but blamed my payroll department, well last week had my pay in on last Thursday before 830 am,,my niece same problem and she works for a school district in erie County pa,he told me that 2 days aren't queented, LOL,THEY HAVE NO ATM'S,in other stores
-
May 2023 by Jack
Super service! Always friendly - they know my name even though I may not get to the bank for weeks. Older tellers are meticulous in their handing of deposits and withdrawals.
-
January 2023 by soycar1
I had an absolutely horrible experience with Citizens Bank. Their customer service is awful. However, Zach at this branch took time to listen to what I had to say and he fixed the issue no problem at all. He is a true asset to your bank and if everyone had the empathy shown by Zach your bank would be so much better. He deserves a raise.
-
May 2020 by Susana Hernandez
They don’t answer their phone! I’m trying to make an appointment!
-
September 2019 by miguel angel German
Mrs Laurie was so welcoming and warm, no doubt she loves what she do ! Excellent customer service.
-
July 2019 by Heather LaGuardia
What a wonderful experience
-
February 2019 by Caleb Kelly
Insanely slow and ridicules fee structures
-
February 2016 by MaryJean McEwen
Friendly service. The best Citizens branch in the city.
-
December 2011 by A Google User
If ur in a hurry don't go to drive thru window. The old lady there is extremely slow n last week she told us to wait a minute n we waited 7 minutes n she never did wait on us! She totally ignored us n waited on everyone else in the next line n two car's came after us.