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February 2024 by Carolyn Butler
Fabulous customer service! Reliable and trustworthy.
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February 2024 by John Schell
Great service. Usually a one or two day turnaround on vacuum cleaner service. Keeps our Simplicity Vacuums running like new. Friendly and helpful staff. Will return and highly recommend! Thanks Kyle.
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January 2024 by Jason Quigley
Very helpful full service customer experience. Definitely the place to go for vacuum stuff
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December 2023 by Kathleen Jenks
On my first visit, the business was closed although the door store hours indicated they should be open. (There was no note or explaination on the door)I stopped by a second time to purchase filter replacements for my Sebo. The lady who waited on me demonstrated how to replace each one and was very helpfull. However, the box sold to me did not include the correct filter size for my vacuum even though I brought the lid cover of the empty box listing the model and size. I did need to make a third trip to the store for the correct filter size exchange. Overall, very helpfull and courteous service.
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November 2023 by Bernadette McKechnie
Sylvia was very knowledgeable and patient and demonstrated numerous brands. The brand I bought fit my needs the best. They have all different price ranges. I would recommend this store to anyone interested in a new vacuum. Definitely better than a big box store or on line.
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October 2023 by Christine Sanden
Very knowledgeable and kind. We were in and out within minutes. Definitely will be using again!
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September 2023 by Kim Raines
Today I was blessed to meet Sylvia! I have a new (< 1 yr old) SEBO and haven't had to buy a vacuum in more than 20 yrs because my last vacuum was a SEBO. I brought my canister sweeper in because I couldn't get the brush roller to come on. I suspected it was something silly but braced myself expecting to have to turn in my sweeper and wait a couple weeks for repair. I shared my story with Sylvia who very kindly heard me out though she definitely could have just taken my sweeper and name, number and promised a call when done. Indeed it was VERY silly and stemmed from my ignorance of new fangled machines, lol!!! I mean who reads directions for a vacuum?To conclude, she took the time to hear me out, plug my vacuum in and trouble shoot right then and there! This spared me going a Long time without my vacuum, extra trips and who knows what fees!! For a single Mom, I can't tell you the value of her customer service this morning - it's priceless and nearly impossible to find these days. What a blessing !! Thank you Sylvia! I love supporting family businesses and remarkable employees - so if you have vacuum needs see Yaples - they will treat you right!! Kim
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August 2023 by Carrie Stadler
We recently purchased a new vacuum after having my dinosaur of a Dyson serviced by Yaple's for the passed few years. Kyle helped keep my old Dyson running for longer than I thought it would last. When we finally decided to purchase a new one, Sylvia showed us several options and we ended up with a Sebo, as well as a carpet cleaner. We haven't used the carpet cleaner yet, but we're very happy with the Sebo. Both Sylvia and Kyle are very knowledgeable of the products and friendly.
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July 2023 by Sharon Gdaniec
Well over a decade ago we purchased a vacuum from Yaples and have been pleased with our product and the service we received. There was no question in our minds where we would go when we decided it was time for a new one! Today we worked with Kyle at the West 12th Street location and couldn’t be happier! Kyle was helpful, friendly, and genuine with assisting us in finding the best product for us. He took time to find out what we needed, answered all our questions, and helped us examine products that would fit our needs. You could tell he cared about assisting us! Kyle truly understands customer service and is extremely knowledgeable on his products. We highly recommend Yaples on 12th Street! Don’t think twice…go see Yaples!
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June 2023 by Nicole Swanson
I whole-heartedly recommend this Yaple location. I am most impressed by the honesty, knowledge, and service of the staff -- shout out to Kyle. The SEBO product they sell is top-notch and performs the way I was told it would. You know you've reached a mature age when you can get excited about a vacuum, but one year in and I still say that I love my vacuum. I have three long-haired people and too many birds in my almost completely carpeted home so it sees some heavy-duty work. (Does well on uncarpeted floors as well.) It's easy to operate. The long hose and small roller are great for stairs and tall bookcases. My back thanks me. They are sold separately, but it was worth it.
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May 2023 by David Birchard
My wife and I were in the market for a new vacuum cleaner. The employees were very knowledgeable and very helpful. It was also nice to know that they own the same one we selected.
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May 2023 by Barbara Moore
I love this store! The employees are very pleasant and helpful. Any time I need vacuum supplies, or assistance with repair matters,, this is the store to go to.
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May 2023 by Jade Leicht
Very helpful with service and set me up with a nice carpet shampoo! Thanks for saving me from having to wait for shipping for a replacement belt!
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March 2023 by Maria Smith
When we moved to Erie this past summer, I had to give a vacuum away because we had no room to carry it with us, that was an older Hoover, but super light…so sad. I also had an older, heavy Hoover, that hadn't been used much in the past few years and was not working right. I brough it to Doug Yaple's and Kyle called me to say that it was worth fixing for less than 80 and that it was one that was a workhorse and hard to replace (oh those from the 90's). I was excited not to have to buy a new one with all the expenses of moving into a new house. I also bought a small electric to do a quick pickup of the floor in the kitchen. I was so impressed with the service, friendliness and the feeling of a place where passion and care for customers shines through. I didn't think I'd need to go back, but I found the same vacuum (my mom bought us the same one) at my dad's in Cleveland that was broke. In addition the small vacuum I bought was making noises. I took both in and again Kyle called and for 90 we repaired it. While my dad thought that was expensive, he had no clue that a new vacuum is 200+ or more, so finally realized this was a deal. My other electric vacuum was under warranty and I received a new one. I went to pick them up and again such a warm and welcoming environment. I wish I had more vacuums to repair or they did other services because this is a place you want to come back to and support. I figured writing about it was my 2nd best option since both of these vacuums work like they are brand new. If I find another vacuum with my mother in law or another family member; I will drive the vacuum from Cleveland and back again if needed! When I need a new vacuum, I will definitely come here! Thank you!
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February 2023 by Tyler Mosakowski
Kyle made the vacuum buying process a breeze! Very friendly and knowledgeable!Highly recommend!