-
March 2024 by Lora Wadlow
Everyone who works there were friendly and made sure you were satisfied.
-
March 2024 by Abbey Robson
Such a wonderful experience. No wait for the eye exam. Doctor Lillie took her time and is so personable. The deals on the glasses are outstanding. Buy one get one and the glasses were ready in 3 hours for same day pick up. Diane the optician made sure that we loved our glasses and is so knowledgeable and friendly.
-
March 2024 by robert martinez
Michelle was extremely helpful and informative
-
February 2024 by Sades Mercy (Sades_mercy)
I’ve always been pleased with their service. I had no problems. Everyone was professional and courteous.
-
December 2023 by Julia Palmer
Asked to get my information to order glasses online as my insurance will only cover contacts. Was told by three people it would be on my prescription. It was not provided to me and it was never even taken to begin with. Called and was given my old information. My insurance only covers once a year visits so I will not be able to get glasses this year. I have been coming here for years but I am not happy with my most recent experience.
-
October 2023 by Angeles Alvarado
I cannot believe how unprofessional Kate the general manager is. She rolled her eyes at me, was extremely passive aggressive, and did not what to help at all. Jannessa the assistant store manager on the other hand is very nice and helpful. I do not recommend you come here unless you want to get scammed and ridiculed.
-
October 2023 by Lindsey Marie
(Would rate zero stars if I could)Your order will be screwed up… Workers do not know what they are doing… So many vision places in Erie you can go to that are much nicer and professional! The store manager Kate literally slammed down my glasses… SAVE YOURSELF THE HEADACHE GO ELSEWHERE!
-
August 2023 by Reyna Fajardo
Got my new glasses there a few months back. I could only afford one pair, got my pair, and picked them up. Couldn't shell out the extra $100 for a second pair, so I was going to keep my old pair as a backup ( I did not buy these from them).At pick up, one of the main employees who is always there (not the skinny girl, she's great, and also not the manager lady) said 'hey you're lenses aren't sitting in your frame, can I see them?' (Referring to my old glasses)So I gave them to her and she came back a minute later sayingHer: 'Please don't be mad at me, but I snapped your glasses'.Me: "Oh, it's fine! Can you replace the glasses? I didn't get a second pair because I had my old pair' (I'm not confrontational)Her: (After talking to the manager) No. But I can give you 40% off your second pair! If you can't wear the new ones, you can put a piece of tape on the glasses to wear them!What the actual heck? Couldn't wear my new pair because they gave me a migraine. I couldn't wear my old pair because she broke them. After looking at all the bad reviews on here, I should have known better.-Yes, my eyes adjusted. The new lenses are fine. Best experience was the skinny girl helping me out, I absolutely would not recommend going to anyone except her (wish I remembered her name!)Eyeglass World- Please don't reach out to me unless you're replacing my old glasses lol. There's nothing else you could do to make it better. Will not be going there again.
-
August 2023 by Steve Skelton
Very helpful staff especially Michelle. I got 2 pair of glasses for $219.00. My glasses were ready the next morning. My glasses look great and the prescription was spot on, I see perfectly now. Thanks eye glass world.
-
August 2023 by Erika Blackford
I wasn’t going to leave a review because everything was great and I loved every step EXCEPT, when picking up the glasses. My husband went back same day to get his and his didn’t need adjusted but they didn’t even clean his lenses. We have worn glasses forever and have never gone anywhere that didn’t atleast clean their fingerprints off so we just figured they were super busy. Then, I went to get mine a few days later. The woman helping me was not very personable, I had to ask her if that was all and told her to have a good day when I was all done. Anyways, she couldn’t adjust them whatsoever. She made the arms of the glasses completely straight rather than curved to fit behind my ear, I was annoyed after about 3 tries, seemed like she didn’t even do anything after the 1st try. She also just pointed and said there’s a mirror, just came off very rude. So I said that’s fine I’ll make it work and left with wonky frames and also dirty lenses. Went to Walmart optical a few days later of having my glasses fall down my nose and told them about my experience and couldn’t believe that glasses were not cleaned and that they let me leave like that. So, exams and purchasing were great with the ppl who helped us with that, but as far as picking up and adjusting?…just get the glasses and go elsewhere for adjustments. I will be back and maybe let someone else adjust my glasses there if they know what they are doing.
-
July 2023 by Bert Taylor
Brought my daughter in for a contact exam and to try contacts on for the first time. After the exam my daughter and I were seated and told to wait for someone to help her try her contacts on and teach her how to properly put them in and take them out. They came over 10 mins later and tried to cash me out, when I informed them she never had someone help her with the contacts. They proceeded to tell me the people in charge of handling that were leaving for the day and I'd have to reschedule. At that point I was upset because I can't take more time off work when they are available. Completely unprofessional to schedule me an appointment that they can't follow to completion. We will get our trial pair and never return to this location or eyeglass world for that matter.
-
April 2023 by TR
Beware of transcription mistakes that will come from this location regarding prescriptions. They then will say "you signed off of this" making it your fault as the patient not them as the consumer that did not thoroughly explain what prescription was being given to you. This place is extremely unorganized, the staff are unprofessional and uneducated. I will not return and that is disheartening as the doctor seems nice enough but could do a better job explaining to her patients and asking what they are looking for.
-
March 2023 by W Williams
The Dr is super nice . And Michelle was so wonderful . No one has ever helped me with glasses like that before there . It’s my first time hearing I needed bifocals. And was just crushed . They were a little expensive but Michelle worked through my different options even found me a better deal . I have 30 days to go back and get another pair for a discounted price . Very pleased with today’s experience . Thanks ladies
-
February 2023 by Liz Bonner
The Dr is super nice . And Michelle was so wonderful . No one has ever helped me with glasses like that before there . It’s my first time hearing I needed bifocals. And was just crushed . They were a little expensive but Michelle worked through my different options even found me a better deal . I have 30 days to go back and get another pair for a discounted price . Very pleased with today’s experience . Thanks ladies
-
February 2023 by Rinoa Mccain
Sales rep was so nice to me. I believe her name was Sabrina. She was extremely helpful while I picked out my frames for my new glasses!
