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January 2024 by Alexis Gallup
Puppy mill puppies for $4k. The posted "breeder" for more than half of these dogs is the same Dr. Nelson. Any reputable breeder does NOT breed 15 different breeds. GO TO A SHELTER OR REPUTABLE BREEDER PLEASE!!!!
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January 2024 by Imalrightokay
It’s 2024 why are we still selling live animals at the mall? Let alone puppies. We need to stop the retail sale and production of animals. It’s disgusting, let alone the non stop breeding of these puppies mothers who will NEVER know what a happy life is.Shut this place down
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December 2023 by John Rutkowski
You people deserve worse than anything the law could ever do to you. Do not buy anything here. The puppies are from inhumane puppy mills, they are seen as livestock not companions. Absolutely disgusting.
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November 2023 by Jason Murnock
Good little pet store, with helpful staff. Dogs, little mammals, birds, fish, reptiles, amphibians, spiders and scorpions...plus the stuff to feed them all!
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November 2023 by alicia nighman
Jim and Wendy are always quick to help find whatever I am looking for. So courteous and kind and a pleasure to be around
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November 2023 by Hawraa Abu
We got both Golden Retriever from them. We have healthy puppies. They are very smart and happy!!! The worker's are so nice and was able to help us through the process.
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May 2023 by Tiffany Y.
Heartland Pets is a locally owned pet store that opened in 1993. They sell puppies that come from breeders and are not rescues. Many pure breeds are available, and customers may even specially order breeds if they are not currently in the store. I do not know how much the puppies cost, but I could imagine the approximate prices. Financing is available through a few lenders. I walked into this store when I was shopping in the mall. The puppies were kept in displays that have grates on the bottom and blankets. Other animals such as rats were also available for sale. Several aisles of shelves were stocked with merchandise, and the aisles were crowded with boxes on the floors. I own a dog, but I did not find anything to buy for her. I felt disappointed that I did not see many products for cats.
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May 2023 by Preston E.
UPDATE 5/5: I received a letter in the mail today explaining I am not allowed to set foot on Millcreek Mall property. I go to church right next to the mall, so I called to make sure it would be alright. Mall security said that's okay, but if I go near the mall I will be arrested. I spoke with Heartland Manager, Richard, on the phone about this, and he is in fact the one who filed the complaint, alleging I was trying to break in to their store (this is a complete fabrication.) This is what Heartland does to people who call them out on their horrible, horrible business practices. I never received an apology, by the way. Only attitude. UPDATE 4/20: Manager Richard told me Monday the check would be here in a day or two, that he would be sending it Priority Mail. But in actuality he sent it with regular postage, so I am still waiting for my money back. I cannot afford the gas to attend classes at Edinboro, today. DO NOT TRUST THIS STORE. They definitely still uses PUPPY MILLS. UPDATE 4/18: Carl passed away from PARVO, contracted at Heartland. This is what Summit Pet Hospital helped me to understand. Heartland has not been helpful in getting the compensation I deserve. This makes the whole Mall look bad. ORIGINAL REVIEW 4/12: Carl became my very first dog, at 39! Maddie helped me so much in finding my soul mate, and Jessie the assistant manager helps hire really caring and kind people. Do not worry too much about puppy mills here, they said they don't use them. They apparently CARE about their animals, and it shows.
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February 2023 by Sam M.
Wish i could give 0 stars. The dogs are kept in awful conditions, tiny cages with only a grate below them. This should be illegal, it should be completely shut down. The poor pups all seemed scared and unhealthy. One was clawing at the edge of its cage. Poor babies.
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May 2022 by Phil K.
Got a puppy German shepherd from here. Best dog I ever owned. Very healthy loyal and sweet. Would go back there any day to get another. Yes they are on the pricey end. But if you're lookin for a quality pure bred. This is your place!
