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October 2023 by Devin Malone
Moved from PA to Florida in June. The Erie office was awesome and the interaction was very friendly, professional and efficient with Zack Patterson(his card says Management Trainee). Despite changing my reservation a few times the truck was clean and ready when they said it would be with no issues. Moving is a stressful time and they made the truck rental easy.
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August 2023 by Brianna Pascuzzi
I rented a high top cargo van almost a month in advance to pick up at 8:30. I received a call the morning of my pickup that it wouldn't be delivered until 10 or 10:30 that day. That put me an hour and a half behind schedule but I had no other choice. I arrived at the pickup location at 10:40 and was told it should be there any minute. At 11 I called in again and was told that the driver had to go from Erie to Meadville and then could bring down the truck to Warren. Supposedly he was almost there. The vehicle finally arrived at almost 11:30 and is a 12 foot cargo truck, not what I rented at all or wanted to drive. I am extremely disappointed in Penske and will not be renting from them in the future. This is unacceptable when people are relying on these vehicles. 3 hours late is not alright. The person I spoke to on the phone about this was also not very helpful or respectful.
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April 2023 by brandon aldridge
my partner and i rented a vehicle from penske. we ended up needing 2 extra days during our move. they told us that they couldn’t extend our rental, and they would report the vehicle stolen if it wasn’t back the next morning. very inflexible and unwilling to compromise with customers. penske needs to reevaluate what customer service/hospitality is
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February 2023 by Stephen Nuse
Great service and the mechanics are good. They finally found my problem when others couldn't.
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February 2023 by Redina Aponte
No one is ever available when we go in for appointments for oil changes etc.
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April 2022 by BRAYHAM RAMIREZ
Moved from PA to Oklahoma. U-haul and Budget were much cheaper but Penske is known to have better trucks and customer service. They kindly price matched.After my family and I began to load all of our belongings, it started to rain and we noticed that two of the corner caps were leaking water onto our boxes. It was frustrating. I called the Store manager and he immediately checked with the technicians what our best course of action would be.We agreed to finish loading everything. It didn’t rain long. And then brought the truck back to the service department and left it there overnight to get patched. I picked it up the next morning.Even though this was a negative experience, the store manager and associates found a quick solution. Thank you for everything, Tyler, Joe and Nick. My family and I arrived safely in Oklahoma with zero issues on the road.
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October 2021 by John “Breggar” Mack
This place is a professional organization and it shows. Do you need a truck rental?. This is the place to be.
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September 2021 by Dennis Mulqueen
Great service. Was up and running in an hour.
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September 2021 by Catie Hoopaugh
Professional service , I’d come back and rent a truck.
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December 2020 by Don Duberow
Great service
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October 2020 by Shannon Miller
It was a bit pricey due to mileage, but the ramp really saved my back on this piano move.
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August 2020 by Kevin Ramey
Always accommodating and trucks available. No hassle stress free truck rental. Will use again!
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March 2020 by Tj
Great guys to deal with. Never had an issue. Will keep coming back
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March 2020 by Young Barkly
Guy was cool we will see how truck handles cross country ??. Update: We are stranded and waiting for road side assistance was told 45 min over 2 hours ago to be told 45 min again all for something we should have been warned about upon renting. No disclosure of potential occurances or even any info given prior. Now we are stranded and awaiting assistance hopefully it can be resolved.?
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December 2019 by Alan Harvey
Hands down the best rental I could ask for Joe was nothing but nice and vary helpful throughout the whole rental. Need a rental ask to speak to Joe he will get you taken care of.
