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December 2023 by Ruth Awada
Unfortunately, I can not give five stars as not all of the television channels have volume. This is a frequent occurrence.
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December 2023 by Martha Benoit
I just joined Planet Fitness in the West Erie Plaza. I have been very impressed. The facility is very clean. The equipment is well maintained. There is a large variety of equipment with instructions for use with all of the equipment. I feel comfortable coming in for a workout.
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December 2023 by Danielle Jones
I love the staff, they are very helpful and friendly. I also love the amount of each machine that is there. I especially love the hydrobed, perfect to use after a workout.
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October 2023 by Frank Weber
I can get a good, solid workout, and do it the way I want to do it, without any hassles.The equipment is well-kept and there's enough of it that any wait for a machine is only a minute or two.There's a friendly, clean and considerate vibe in the place....And I especially love the hydro-chairs! They are the perfect end to a brutal workout!
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October 2023 by RAID. tv
I am aware that the gym closes at 7:00pm on the weekend. I finished my cardio session at 7:00pm and was in the locker room for less than 5min. I used the air dryer and as I was putting it back to get my stuff and leave, an employee came in yelling at me that it’s 7:00pm and that I need to leave, he took the air dryer mad at me because I couldn’t figure out how to put it back and he kept saying that I shouldn’t be here and so on. He also kept walking behind me when I was taking my stuff from the locker. He made me feel so uncomfortable and I was just done with a very exhausting workout. I was CLEARLY leaving and had no intention of staying because I knew there were closing up, why did he feel like the need to yell at me and make me feel uncomfortable!?It’s so unprofessional to harass a costumer like that! I really liked the place but this treatment is so unacceptable!
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October 2023 by Leah S
I cant even begin to explain how upset I am with this gym. I had called before I even purchased a membership, explaining that I had 2 children and I read that it's up to the club whether to let 2 children in or not with me. I had explained that I do not want to go to the gym unless I can bring both children with me, and I will pay for the other 1 if I had to. I had spoken to a Tom or Todd, I apologize I don't remember the correct name. He clarified for me several times that yes, it is no problem for me to bring both boys with me at once. I proceeded with the membership. I had been taking my children with me and checking us all in 2 to 3 times a week already, only having to explain the first time that I was told it was ok. Today I had checked us all in and was called back. I once again explained the situation and was told I wouldnt have even bought the membership. They would not budge. Even the woman who had watched me check my children in with me every other time told me she can just help cancel my membership. This was rude and embarrassing and I was also lied to. And even though I had checked us in, they didn't even let us proceed with our session today. They didn't offer to work with me or give me the option to add the other child and pay an amount. I guess I was wrong about planet fitness. This was supposed to be a moral boost for my children and to help them get into shape and let go of their insecurities. I did not need this place. This was such a disappointment.
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August 2023 by Katie Lumley-Pohl
The employees at PF make me feel welcome and heard! I appreciate that since I am injured and struggling lately. Thank you.
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July 2023 by Rob Pulliam
I have a black card membership and come to this gym seven days a week. About three days a week I bring my sister with me as a guest and without fail every single time she comes in she is harassed by the “seven year manager”. It has become overwhelming aggressive and rude!!! Instead of focusing on cleaning the locker rooms, cleaning the mold off of the shower curtains and trying to get rid of the dry flies that are everywhere they would rather spend their time irritating PAYING CUSTOMERS. This place would be great if it was better staffed
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July 2023 by A R
Best gym I’ve ever been to. It’s super clean and it’s never too busy!
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June 2023 by Gabby S
Love this place. ❤️??♂️ Night staff is so friendly and helpful and it's always nice clean and empty at night!.
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May 2023 by Jessica Hartnett
True to their creed, this is a non-judgment zone. People at every level of fitness go there, there is great air circulation (no gym stink), and there are always free machines.
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April 2023 by Felicia D.
I'm really happy with this gym! I've been a member of a few other gyms in Erie, but I think planet fitness is the best. This location, specifically, too. There is a lot of room and plenty of equipment, it can get busy at times but that's to be expected. I have the black card membership, and it is perfect for me as I can go to any other planet fitness as well, and it offers amenities like discounted products, tanning, massage chairs, and more.
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March 2023 by Steven R.
I would put ZERO stars if I could. Staff is extremely rude. I've had many friends who don't recommend it or go there. They only play nice untill you wanna cancel your membership.
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March 2023 by Anthony Phillips
I was finished with a machine and there wasn't any paper towels to wipe off the equipment. I approached the staff to make them aware they were out. They said, ok thanks buddy and never moved from behind the front desk. It makes me concerned because if they weren't concerned about the paper towels. So, what are they not doing if they can't take a minute to provide paper towels.
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March 2023 by Laurie Brugger
The facility is very clean thanks to the efforts of Josh. There are plenty of machines to use and we don't feel crammed into tiny spaces. Everyone is courteous.
