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September 2023 by Mark S.
omg is what i said when i went to pick up my truck every were the painted wasn't masked off rite primer showing dust in the paint took it back 3 times each time it got worse jim wonarski the manager told sorry each time until the last time said they wouldn't fix it once they got your money your shit out of luck my advice is to stay as far as you can from this place totally a rip off
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September 2023 by Dani Strong
Great customer service from start to finish and excellent body work. Highly recommend Ras Auto Body. inc
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September 2023 by Heather Salter
Disappointed in their ability to work well with insurance companies and lack of communication.
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July 2023 by mark musone
The estimate was different from the total price. They did not inform me. Gladly it was an insurance claim.
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June 2023 by Dianne Foley
One sour apple ruins the basket, which is the case here. The body work is outstanding. Interacted with a couple of mechanics and Carol who bent over backwards to accommodate my needs. They do have one incorrigible office employee who makes you wait until she has completed what she is doing before she even acknowledged you. If you can ignore the sour apple, their work is impeccable.
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May 2023 by Tony Grande
Was disappointed in the workmanship I saw on my van. When I first picked it up the work wasn't complete dropped it off again and when they did that work there was other damage on my vehicle that wasn't there before. I decided to investigate the vehicle a little more and saw rusted parts put on my van. The bumper support is completely rusted. There was an area on the rear replacement door where there was rust and they painted right over it instead of actually fixing it. There were scratches on the bumper when I picked it up the second time along with a different bumper step that was damage. Unfortunately I had to call my insurance company and they told me to go to another body shop and hopefully get it taken care of.Services: Painting
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April 2023 by Alexandra R.
Steer clear. I went to this shop yesterday out of convenience of location for a simple inspection. I was told it'd take a couple hours, actually took around four. I'd call when they'd tell me to, to check in, just to be told to call back in 30, three times.A bit of back story: A week and a half before I took it to RAS I had my car up at the Mazda dealership for the same purpose. They noted some exhaust work and new brakes would need to be done, so we took it to independent muffler, and they replaced and repaired everything for us. So skip ahead a week, I wanted to just get the inspection over and called the neared place to my work to get it done: Ras Auto. I go to pay and the $85 inspection price has now, over doubled, to $204 due to the "fog light bulbs being out". $119 is what they charged me to put two lightbulbs in! I asked why I was never called to approve any repairs, to which they had no answer. Per PA law (Title 37, chapter 301, (3)) any maintenance work over and above the original quote of work, needs to be conveyed and accepted by the customer BEFORE the work may be completed, they failed to call and even inform me the lights had to be replaced until after the fact.My husband and myself called to get reimbursement of the additional $85 for just the labor ( the difference being the bulb price which I told them I was willing to accept) and the mechanic and garage manager refused to even acknowledge that they are in the wrong. Additionally, they're mechanic yelled at me that I can "bring it back and they'll rip the inspection stickers off and take out the bulbs" if I didn't agree to pay it. And the secretary hung up on me when the mechanic transferred the call to her to discuss a reimbursement.Also be aware, I have a video and audio walkthrough of the vehicle from Mazda, saying the lights were in working order, the previous week.So do I believe that both fog light magically died, at the same time in the week in between these two mechanic visits? No. My true belief is that mechanics don't make money off of inspections with no problems so they manufactured one to rip me off. I will pursue the issue with my bank, whom I've been in contact with, to receive the entire $121 overage charged back to my card, I will also be making a complaint with the BBB and the Attorney General's office for Title 37 deceptive practices violations.It's the principal of the matter at this point, and I will pursue in civil court if that's what it takes.They will take advantage of you. I hope no one else gets ripped off by these people.
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March 2023 by Michael Molavi
I would like to express my gratitude to the personnel at Raz Auto. All of the employees were knowledgeable and friendly throughout the experience. The body shop crew did an excellent job on my car repairs. I would highly recommend them to others.Arlene HeckerService: Body & Trim
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March 2023 by Christopher Bainbridge
Brought my dodge challenger SRT to them months ago and they had my vehicle Wayover the wait time should’ve been over a month for a simple front end fix it has two pinstripes large pinstripes off the front of the hood across the car with your cricket on the front bumper which we replaced the hood is offset doesn’t lineup I had an extra rearview mirror for the windshield that was broke in the trunk actually was the original which nothing was wrong with. They never used it even though I told them about it so $400 for that was overcharged all around the board.Services: Painting
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March 2023 by James R. Parker
Very nice people that do excellent work.Services: Painting
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February 2023 by Kristina Baumann
They were really on the ball. Beautiful body work! And quicker than I expected.Service: Body & Trim
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February 2023 by Debbie Sult
Great customer service, the body work was great!
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January 2023 by Jonathan Shields
Vehicle was in and out the same day for major repair in my opinion...entire staff was extremely helpful and very professional..this is my go to service and collision center now...highly recommendServices: Body & Trim
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November 2022 by Shawn Martin
Mechanics were super nice. The administration/support desk was very curt and didn't know who I was didn't call me back to let me know my car wouldn't be done. I needed to know because of setting up transportation for work. I called again next day to see status and still nothing. Said they would call me back an never did. Customer service is poor imo. But they do great work!Services: Steering & suspension repair
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October 2022 by Captain Sternn
Mechanics were super nice. The administration/support desk was very curt and didn't know who I was didn't call me back to let me know my car wouldn't be done. I needed to know because of setting up transportation for work. I called again next day to see status and still nothing. Said they would call me back an never did. Customer service is poor imo. But they do great work!Services: Steering & suspension repair
