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January 2024 by kim mays
This is the second time buying a bed from you we love are bed and can’t wait for the new one to arrive sales man was very helpful and considerate
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September 2023 by Rosie Hanks
They absolutely have the best customer service I have experienced in awhile. Very friendly and helpful staff.
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April 2023 by STEPHEN Shelton
Brent was our salesman. Very knowledgeable. Gave us many options. Good product. Excellent salesman.
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November 2022 by Leslie Shellenbarger
Grant was very thorough in presenting bedding options. He is knowledgeable and not a hard sell.I look forward to receiving my new bed.
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September 2022 by Sue Moore
Closed on Friday of Labor Day weekend with a sale going on. Not a good way to keep customers. Nothing was mentioned on their website or phone that they were closed.We love our sleep number and were planning to buy another one for a second bedroom. Called the corporate office and they took our order. Bret/Brad was very helpful and we were glad we could give him our business.
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September 2022 by Don Moore
Very unhappy that I drove an hour to get there and it was closed during posted "open" hours per the placard on the door and the website. I called first and the recorded message gave no clue they were closed. I'll love Sleep Number beds but I'll buy online from now on.
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July 2022 by Lisa Tarkowski
Horrible Customer service . They will not sell the surround that goes with the headboard once you’ve bought the headboard only and it looks hideous with six inches sticking out on either side. The metal brace that holds the surround is in full view. When I called to complain someone named Dennis had the nerve to tell me I should have researched it first on their website. If you look at their website you will see they obscure the look of the metal braces by sticking nightstands in front of them. It should not be a big deal to sell the surround afterward or let you return the headboard if you’re not happy after spending THOUSANDS of dollars.
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July 2022 by Sandra DuBois
Kaylee the sales representative at the Erie store was so kind and caring. Very informative without being pushy. Many pros to shopping here.
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March 2022 by Diane Pondel
We went to our only Sleep Number bed store in our area on a Friday afternoon. There was only one customer service girl in there and she was on the phone when we went in the store. She was able to finish her phone call and asked us is we needed help. Yes, we did. We had 2 different friends that had told us that they gave our names as "referral" to go to Sleep Number beds. So both friends ended up purchasing Sleep Number Queen beds. We asked about this and the sales girl told us that the offer expires in One year. So we knew that the first referral was lost. So then we were told by our recent friend that they told their sales person that we were the ones that encouraged them to go buy a Sleep Number bed. So the sales girl looked that account and stated that they had Never given them our name for a referral. I know my friends had told me that they gave our name as a referral but whoever their sales person was never put our name on the referral information. So I called my friend and sure enough she said over the phone to our sales girl that she had given their sales person our name as a referral. Long story short, we had the same sales girl as they did. She had never put in a referral for us. Just wonder hw many times this has happened??
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November 2021 by Michael Koscher
I had a great experience at the store in Erie, PA! The manager and sales associate were very helpful and knowledgeable! I thought the Sleep Number bed was the best value based on my research and comparison of other kind of similar products. I look forward to sleeping on my new bed for many years and earning cash by recommending people that buy a Sleep Number bed.
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November 2021 by Katy Spencer
Great experience! The while process was enjoyable and I appreciated not feeling too rushed into my decision. The employee that sold me the bed was great help.
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October 2021 by Fred Ward
Grant, our Sales person, was extremely knowledgeable, courteous, and patient. He answered all out question and took us through all our options. The store layout is outstanding. You can try each and every mattress, which we did as Grant explained the construction. It was a very enjoyable buying experience.
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September 2021 by Eric Rosequist
The walk through and information was very informative and professional. Great experience
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September 2021 by Darlene Meeder
I have slept in a recliner for 20 years because of my back. I have been wanting to try a sleep number bed for a long time. I had NO idea that there was a Labor Day Sale. I went on line to look, and was thinking about what to do, when my phone rang and caller ID said "Sleep Number." So, I answered it. It was Grant from the Erie PA Store. I went up that afternoon to try the bed. As soon as I layed down, at 100, my back hurt, but as he lowered the number, it went away. Then we went to the "number setting" bed. I was AMAZED!! After he found my number, with NO pain (25) he brought it back to 100 and showed me the pressure points. Then we went to the limited edition bed....that was all it took!! The head and feet up, like I need. And when he did zero gravity?Folks, these beds are amazing!! A good night's sleep is SO important. I haven't had one in years, but I am about to on September 18th!!Also, I called my sister in West Seneca, New York, and told her about. She, too, sleeps in a recliner. Not anymore!! Hers will be delivered on the 23rd!!Keep up the great work, Sleep Number!!Sincerely,Darlene Meeder
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September 2021 by Angela Long
Lynn was fabulous! We actually came a couple years ago and thought we knew exactly what we wanted, but Lynn insisted we try around again and realized it was not! She stayed late and took great care of us!
