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November 2023 by Daniel Gennaro
Had a 5 year warranty on my battery that I purchased at a different tire pros out of state. Battery was dead after two years. Had to drop off my car. Left it Thursday at 1 pm. Didn’t get to it till Friday evening. Got the runaround that they had to put the battery on a overnight charge, test the battery, and it tested positive- confirmed it wasn’t the alternator. So Terry said they can’t honor the warranty if it tests positive. Lo and behold- battery dead again in a few days. Needing jumped. Didn’t want my car out for several days again to “maybe” get a prorated replacement. I gave two stars because Terry was kind enough to call me after hours on his personal time to check on me. So that was nice. But still disappointed with the runaround and time it took. So I’m at autozone and had to drop $220 on a different battery rather than dealing with that. I get it, he’s got processes he has to follow for the warranty. But still a major inconvenience. The battery tested bad for AAA when I got jumped and at autozone. So I don’t see why they tested it and said it was good therefore could not replace it. Would recommend against tirepros and especially their warranties now. I bet terry would’ve possibly replaced it at a discount if I went back. But I sure don’t have the time or the “possibility “ to find out
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October 2023 by Karle Lyons
Valley tire pros got me serviced quickly, efficiently, and they were very nice. 10/10.
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August 2023 by jamie ingram
This establishment was absolutely fantastic ,we have a rv and needed 10 ton jack for the tire to be replaced these guys are great fast and gets the job done on the way out we where ready to Pay and the guy stepped out and said all good. Wow what a blessing to have such great customer service. We will be back to purchase 6 new tires .Thanks
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August 2023 by joepol531
Norm took care of several former issues. Some things got complicated. Im happy?
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July 2023 by Al A.
I've been taking my 22 ft RV to Valley Tire Pros in Erie, PA for 4 years. They were recommended to me by another tire company who couldn't service a 22 ft vehicle. They have taken care of tire maintenance, oil change, transmission fluid change and annual inspections. This year I also came back for an alignment upon Terry's recommendation .. glad I did. Steering is much improved now. Everyone I've encountered is knowledgeable and professional. I'm pleased to give them my highest recommendation.
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June 2023 by J R
These folks are the real deal. I can certainly see why they have been in business for so long. When you see 'Friendly, Reliable, and Dependable' on the marquee, it is not just a catchy phrase, it is how every employee there demonstrates to the public what their business represents. I had a serious problem with my RV trailer tires. Terry, the retail manager, dropped everything he was doing, listened carefully to my issues and, over the course of three days, inspected and repaired six tires. The fact that I was from out of town had absolutely no bearing on his demeanor. Now today, while continuing my 13,000 mile vacation, I can relax knowing my tires are OK - this is an important idea considering my previous last two days were interrupted by flat tires. I owe A HUGE THANKS to these wonderful people and their professional business. They represent what we all hope we will find when we have problems.
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June 2023 by Joe Pol
Worst tires place to go to.Ordered 3x different tubes or tires. Assured was on truck for next day. "Whats your phone number?" Never got a call, order lost 1x, and labor charge was applied to a wheel that already had tire off. And the new valve stem was 6 inches out from the side of the tire!Had to redo that wheel. Wait more. Excuse me but my time & gas is expensive too.update: A "Ron" with NO CONTACT info reached out and offered to "make things right". Searched The Co hq directory by first name ron. Ron msg said he was on the phone leave a msg...I left my msg with contact number. Never got a call. No surprise.Service: Tires
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April 2023 by Missy Smith
Terrible customer service. I called ahead of time with details to the rim/tire size to ensure they were able to accommodate the size. Other individuals with the same setup recommended Valley as that’s where they had theirs mounted. The woman answering the phone was very nice and said she would check with the boss. She called me back saying they could mount the tires on the rims. My husband took his truck over to have it done and the gentleman was very rude. Immediately said, “nope I’m not touching those” from inside the building without even looking at tires/rims. Waste of time. I would be appalled if that’s how my employees ever treated a customer
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April 2023 by Anton Kotok
Great customer service and reasonable prices, had an issue with a tire and Terry was able to get me in and out 30 minutes before closing. Will definitely come back again in the future!
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February 2023 by jordan khembo
Very helpful at finding what I needed and others have recommended. But Cratty’s was cheaper and still did a great job. Helpful but not the cheapest in town.
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February 2023 by Jessica Hinderliter
Norm the 5 stars are for u and ur kindness and willingness to help others
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January 2023 by Chelsea Kinross
Horrible, horrible customer service. Fixed my caliper a few months back and won't cover for their mistakes. Calipers already went bad not long after that, took it back there for them to look at it, they want another $500. I already paid for $500 worth of work originally for the caliper issue. Go to pick my car back up and it's still not put back together and no mechanic to do so. Now Ive had to be hassled with them several times for nothing. I'd never go here again or reccommend to anyone. Terry is very rude. Wanted $60 extra just to look at it for an estimate on their own bad repair work. I wouldn't Take a tricycle here.
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January 2023 by Rich Monroe
Always a great experience here. From diagnostics to vehicle pick up. Customer service is excellent. Rick has always done an amazing job, very knowledgeable.
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November 2022 by Eric D.
I live in Lake City and I've been coming to this place for 10 years, but I'm not sure I will continue. The Woman that answered the phone today was a b***** Very short with me, it sounded like she was too busy to talk to me. Have a nice day
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November 2022 by Christie Riley
What an amazing company - we are from Ontario and blew a tire on our motorhome - we tried 5 different tire shops and finally found this one - we are greatly appreciative for what you did for us. Thank you so muchService: Tires
