“I came in for the first time in years and was greeted by Jen, the manager and she remembered me from almost a decade earlier. She was extremely professional and polite. She provided various options on payment and recommendations on unit sizes and needs. She provided outstanding customer service with a positive attitude, she was so nice and patient by showing units on the first and second floors with a big smile.With so many national chain & big block named storage facilities to choose from, its obvious why Storage Express is the best in the Pittsburgh market (western Pennsylvania) by the type of care and service provided to the customer most likely led by their on hands Private Owner that I happened to meet as well before named Steve. He must have a mission statement of fundamental Core Values for his team and they certainly let them shine through the onboarding process.I have been to a few other of their locations over the years helping my friends move in and out from Divorces and such...lol I would imagine every location would be graded with a 5 out of 5 positive Stars if they are ran like Jens location in Etna, which is right across the river from PGH's Historic Lawrenceville neighborhood where I reside. If anyone knows Lawrenceville they would agree that our city streets are impossible to host a trailer so I was very happy find out they now have a well secured lot with a highlined fence w/ an access controlled security gate that allows me ingress & egress of the perimeter while under constant CCTV Surveillance piped back to the 50+ cameras you can see behind the main counter on their large screen video wall monitors....Thank you again Jen for your professionalism and your excellent customer service talking "Nerd Tech Video" stuff with myself... 5 STARS ALL THE WAY! THANK YOU AGAIN for parking my trailer so I get no more City of PGH Tickets! lol ???❤️”
Self Storage
“I came in for the first time in years and was greeted by Jen, the manager and she remembered me from almost a decade earlier. She was extremely professional and polite. She provided various options on payment and recommendations on unit sizes and needs. She provided outstanding customer service with a positive attitude, she was so nice and patient by showing units on the first and second floors with a big smile.With so many national chain & big block named storage facilities to choose from, its obvious why Storage Express is the best in the Pittsburgh market (western Pennsylvania) by the type of care and service provided to the customer most likely led by their on hands Private Owner that I happened to meet as well before named Steve. He must have a mission statement of fundamental Core Values for his team and they certainly let them shine through the onboarding process.I have been to a few other of their locations over the years helping my friends move in and out from Divorces and such...lol I would imagine every location would be graded with a 5 out of 5 positive Stars if they are ran like Jens location in Etna, which is right across the river from PGH's Historic Lawrenceville neighborhood where I reside. If anyone knows Lawrenceville they would agree that our city streets are impossible to host a trailer so I was very happy find out they now have a well secured lot with a highlined fence w/ an access controlled security gate that allows me ingress & egress of the perimeter while under constant CCTV Surveillance piped back to the 50+ cameras you can see behind the main counter on their large screen video wall monitors....Thank you again Jen for your professionalism and your excellent customer service talking "Nerd Tech Video" stuff with myself... 5 STARS ALL THE WAY! THANK YOU AGAIN for parking my trailer so I get no more City of PGH Tickets! lol ???❤️”