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October 2023 by Donnie Marchione
I came in for the first time in years and was greeted by Jen, the manager and she remembered me from almost a decade earlier. She was extremely professional and polite. She provided various options on payment and recommendations on unit sizes and needs. She provided outstanding customer service with a positive attitude, she was so nice and patient by showing units on the first and second floors with a big smile.With so many national chain & big block named storage facilities to choose from, its obvious why Storage Express is the best in the Pittsburgh market (western Pennsylvania) by the type of care and service provided to the customer most likely led by their on hands Private Owner that I happened to meet as well before named Steve. He must have a mission statement of fundamental Core Values for his team and they certainly let them shine through the onboarding process.I have been to a few other of their locations over the years helping my friends move in and out from Divorces and such...lol I would imagine every location would be graded with a 5 out of 5 positive Stars if they are ran like Jens location in Etna, which is right across the river from PGH's Historic Lawrenceville neighborhood where I reside. If anyone knows Lawrenceville they would agree that our city streets are impossible to host a trailer so I was very happy find out they now have a well secured lot with a highlined fence w/ an access controlled security gate that allows me ingress & egress of the perimeter while under constant CCTV Surveillance piped back to the 50+ cameras you can see behind the main counter on their large screen video wall monitors....Thank you again Jen for your professionalism and your excellent customer service talking "Nerd Tech Video" stuff with myself... 5 STARS ALL THE WAY! THANK YOU AGAIN for parking my trailer so I get no more City of PGH Tickets! lol ???❤️
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October 2023 by Charles Gaglione
2 year tenant. A+ experience! Chelsea at the front desk is so sweet and helpful. Truck rental is cheap and easy. Facility is bright, clean, convenient and drive-in! Everything is A+
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September 2023 by Ben Anderson
Jen and her staff were amazing to work with when I needed to have a vehicle shipped to Pittsburgh as part of our relocation. Highly recommended.
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September 2023 by Cathy Van Every
Chelsea at this location and other staff have been friendly while also helping us when we needed a lock and when we needed more storage as well as having supplies on hand to help with our move. We don't hesitate to recommend them to everyone. Signing up and signing out are simple and access is great.
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September 2023 by Mr. JAM
For years the Etna StorExpress facility operated without fire suppression system. The result was a major fire in the spring of 2019 that destroyed many cars costing millions. My car was a total loss, I was never able to recover it. I would not recommend. Before and after of my car. To see drone footage of the massive destruction to the property, search for 'jam10mars' on YouTube.
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September 2023 by Ambers Glass
This facility is well maintained, clean and secure. The staff is friendly and helpful. There are clean restrooms. Units are tall and spacious with metal walls.
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August 2023 by L Gasper
My family and I have done business with the Etna Store Express for years on and off when needed and have always been extremely happy with our experiences! The building is always safe, secure and clean & we greatly appreciate the friendly helpful staff, especially Jen and Bridget!
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August 2023 by Bill Rana
This place is by far the best place to store your stuff!! Jen, Chelsea and the new lady Merranda are always friendly and call and tell me I’m going to be late on my payment before a late fee hits!! Thanks lady’s!
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August 2023 by Betty Colaizzi
Jen is awesome to work with!!She’s a priceless gemGreat and friendly staffClean facilitiesStore is very accommodating to your needs
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August 2023 by Ashley Bajack
Chelsea has been very helpful each time I've had to use their facility. Fairly priced and easy access.
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August 2023 by Becca Reep
Bridget is one of the hardest working people I know and she has made this place a thousand times better since working there with her personality
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August 2023 by Betty C.
Jenn is a fantastic to work with (She's a priceless gem)Great storeAwesome staffEasy to workThank you for the great service
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May 2023 by Shmuel Rothstein
Clean, safe, and well priced. The staff is super friendly and always available.If you need self-storage definitely check them out.
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April 2023 by Dee Griff
Nice staff but a little too pricey for outdoor storage but will consider maybe in the future.
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March 2023 by Jessica “Jess” Twyman
I’d recommend STORExpress to anyone! I originally rented the art studios and came back a couple years later to store my things for my potential future move. Both times I enjoyed my experiences with them. Very pleasant, professional, and accommodating staff. All three girls are fantastic!!! Jenn is Amazing btw! Like I’m bummed that the facility is in Etna and I moved to Coraopolis. Wish I could move them with me.