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March 2023 by S S.
The company I work for recently moved offices down the street. The booking process was easy and someone reached out to us promptly to give us a quote. The pricing, although it was not the cheapest quote we acquired, was also not unreasonable. Leading up to moving day there were no surprises, we received our confirmation email, filled out the information, and sent it back. What we were quoted on the phone matched what was on our quote. On moving day, the 3 workers arrived on time and were all cordial. They handled our items with care and moved everything exactly as we had requested. We had 4 offices to move in 2 different buildings and everything went flawlessly. At the end of moving, they asked if there was anything else they could do for us. My desk had been broken in a previous move with a different moving company, so I asked if they were able to take a look and possibly fix the desk. Despite not being a handyman or repair service, they happily took a look at the desk, identified the issue, and promptly fixed it for us. The only small issue we had is when we went to pay. I had asked over the phone if they accepted AMEX, which is the only company card I have. They told me yes, but when I went to pay, I was informed that they weren't really supposed to take American Express. Thankfully, they still ran the payment for me and it all got squared away, but I was a bit nervous for a minute as I didn't want to have to personally expense the movers and get reimbursed. Overall, I had a great experience with Jones Moving & Storage and I would have no trouble recommending them to others. Their information is saved in my phone for the next time we need to move offices!
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February 2023 by Calvin S.
I've hired Jones Moving 3 times now. One word INTEGRITY!I wouldn't trust or hire anyone else for my moving needs I. The Phoenix/ Scottsdale area.
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November 2021 by Ana A.
He helped us move from Arizona to California and did a great job with all of our belongings and were very helpful and responsive throughout the process. We really appreciate their help. It was like having friends or relatives move us cuz they were so friendly and they liked our dogs that are a little bit of noxious. Thank you again for your help we really appreciate it.
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September 2021 by Alicia M.
I already posted yesterday but for some reason my post was not posted. Can help do this. I hired this company and had two young boys doing my move. I explained when the got to the storage ONLY boxes marked kitchen, bedroom and office be put into the apartment the rest to go into a storage unit I rented. It is a smaller 780 sq foot apartment. When we arrived I told them to wait for me because I had to speak to the Manager. They said it's ok we can start. I had to find out the code to get into the building before the doors opened. Instead they put so many boxes that were not labeled and the entire apartment was full of boxes. All of the boxes were put into the wrong rooms too. Especially since they were labeled you would think that would be a clue. They were in a hurry and so without checking e everything or as I call it babysitting they said we were ready to go to storage. Knowing I have a sick dog and I knew I was going to be late already to give her her insulin again I asked them to wait when we got to storage. I don't know what paid by the hour means but to me that if you say to wait. They should wait. I told them to wait again I had to run and give her her shot they said no worries we will put the key under the door. Mind you I thought they were doing as told.i tipped them paid my bill. The next day I called Candace who has a son who did my move and told her they had put the wrong boxes and so far I found two. Ofcourse she said she would speak to him. He told her I said kitchen , office and bedroom. She said they would come back on Monday. So Monday comes mind you I had to extend my stay at the hotel three times in order to try and figure out where the boxes were because they should have come back the next day but she said they are booked. Then Monday she tells me they don't have a truck big enough. Son now I had to pay Thursday, friday, sat, sun, mon, Tues, Wednesday to find another mover I have a receipt for $300.00 to move all of the wrong boxes back to my storage. Along with gas in my SUV. This company is awful. There workers rush you and don't listen. I am on social security. I have had bladder surgery so I should not have been lifting and moving boxes to the right rooms. I have spent so much money on gas, let alone have to run back here to the motel to give my dog shots I am still not unpacked. See
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November 2020 by Kristin D.
I decided to try this family run business because they had competitive rates. First time I have had movers that did NOT use shrink wrap with the furniture....and it shows. I have damage on many of my furniture items. I decided to not make an issue out of all the damage except for my dining room chairs which were all split and torn at the seams and unrepairable. When I tried to confront the moving company about just the damage to the chairs the owner basically called me a liar and said they did not cause the damage and are not liable. If you value your things I would recommend going with a different moving company!
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August 2020 by Eric E.
Great company with super-friendly and professional employees. They moved my elderly Mom's stuff from her 2 garages, in to her house, unpacked the things from boxes, and built/put together most of her furniture. I would hire these guys again any time. Great work.
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July 2020 by Judy B.
Chris and Brandon moved my storage unit and condo to my new home. They were very polite, helpful, and extremely quick and careful with my fragile boxes in addition to my boxes and furniture. The pricing was very reasonable and straightforward too! I could not have asked for a better moving experience!
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April 2020 by Leah B.
I was moving from a one bedroom apartment on the first floor to a 3rd floor apartment. I used a different company initially but they told me my couch would not fit through the door at the new place. I wanted a second opinion. Jones Moving company came out the same day I contacted them to evaluate and two days later my couch was in my new apartment. I was so thankful and happy!
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December 2019 by Marci R.
Hands down these best moving company in Phoenix! I have used Jones Moving twice in the last year. On both occasions they arrived on time and did an amazing job! I would recommend them to anyone! Thanks, Jones Moving!
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July 2019 by Jer B.
2 guys 1 truck. arrived at our apartment in Scottsdale precisely on time. these guys work fast. loaded that truck, drove up to Cave Creek unloaded it at our new house. fast and efficient. read my other reviews I generally complain about everything but not this time.
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June 2019 by Jim O.
These guys are great. I used them for the second time recently and they are professional, fast, honest and reasonably priced. We have moved a lot and good movers are hard to find but Jones Moving has been a great find for us.
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November 2018 by John C.
Daryl and John were a great team. Punctual, efficient, effective, fast, honest - truly a valuable crew in the Jones Moving arsenal. Candice is responsive, kind and accurate on the administration side as well. All around great experience. I have already referred another customer to Daryl and John. Would go through the experience all over again because it was perfect from start to finish with all parties involved. Highly recommended!
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July 2018 by Nathalie G.
We just moved from Arizona to Florida. It's the second time we used Jones Company. The first time was locally and the second across the country but every time they were really professional. The owner and his family are really friendly and efficient. The local people they employ are courteous and professional. I highly recommend Jones Moving Company & Storage.
