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February 2024 by Maricruz Sandoval
We had the lovely opportunity to talk with Harrison. He was very knowledgeable and very courteous and professional and Very personable. Also gave us a great deal and we will be coming back to sign our daughters up for service on their tablets!! Thank you Harrison!
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February 2024 by John Costello
Tyler was great, helped my wife and I order exactly the new devices we wanted, save a ton of money with promotions and discounts he noticed we were eligible for, and trade in our old ones for full credit. Our new devices arrived at our home by UPS within 24 hours. The other employees even had some toys and helped occupy our kids when we had them with us the first time.
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February 2024 by Grant s
Patrick, Rick, Austin all were fantastic!!!
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November 2023 by Mark Schaub
Mistakes were made by the salesman and did not hear what you wanted. Gave us wrong size watches and will not own up to their mistake. The manager needs to be fired for not training better.
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September 2023 by Joe Castora
Patrick was exemplary he handled all of my questions with aplomb, this man needs a raise !!!
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August 2023 by Colleen G
Scott was very helpful and kind in fixing my phone
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August 2023 by Carol Yori
Pablo was so kind, patient and informative. He went over and above with excellent customer service. Anthony was also very helpful. Thank you ATT
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July 2023 by Linda Bell
Went into store to upgrade phone for my son. The assistant manager told us that accessories for the month of July are free it was a July promotion. I told him wow that needs to be advertised. The next day I received my copy of transaction from the day before and it showed a charge of $104 on it for the accessories. I called the manger on Monday and told him what happened and the manger was very rude. Asked me what I wanted him to bring the items back? I told him no we are already using them. It was false information. He told me he needed to talk to the assistant manger on duty that day and he is in training all week til Friday. He told me he would try and call him and tell me what the assistant manger told him. We have been customers for many years. Never had a real problem til now. I would like to have camera pulled and if there is sound to listen to to prove what we were told. I am very disappointed in the respect from the manager and the miscommunication with the assistant manager. If this is not resolved I will take it to higher person at Att
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June 2023 by Dan Clementi
Brandon and Anthony are amazing! They helped me with a quick repair of my cracked screen. I use my phone to set up nature photos and it was important to have a clear screen. I was on a quick break from work and the turn around time was measured in seconds!
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April 2023 by Grace
We were having an issue with a payment arrangement that we made with a customer service rep via phone and we needed to come into the store. Pablo took care of us as soon as we entered the store. The manager, Brandon, was knowledgeable and assisted Pablo in helping us. We did not get our issue resolved since it is something on AT&T’s end, however, Pablo and Brandon were a big help and made us feel better about the situation. We will be returning to this location the next time we need to go in-store.
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February 2023 by Meredith Bulgarelli
After two failed attempts for assistance at local authorized retailers, my partner and I visited the Exton corporate store. Pablo and Emily spent over two hours helping us merge plans, upgrade our plan and purchase/set up new phones. Both are knowledgeable, kind, patient and incredibly helpful. They really made the process easy and educated us along the way. Thank you!
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February 2023 by Gina Amann
Came in so close to closing that I was embarrassed and felt so rude, but I desperately needed to replace a phone tonight. Patrick was so great to us, totally welcoming and friendly, professional, knowledgeable and quick. He solved my problem, explained everything and set up two phones for me in less than a half hour! I’m more than happy with the outcome. I know if I went to one of those “fake” AT&T stores I would’ve ended up confused and probably spending more money and time than I needed to. Don’t waste your time with those stores (I have in the past ) go to AT&T at the Exton mall and ask for Patrick, you won’t be sorry! Thank you again, we’ll be back soon!
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February 2023 by Danica
came in for a screen protector and ended up with a new iphone 14 plus with screen protector and charger, all of them were very helpful
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January 2023 by Steven Yates
My new iPhone was dead and unresponsive. Pablo and Jane were incredibly helpful. They were professional and efficient, even set an appointment at the Apple Store for me to finalize everything. Truly appreciate them!
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January 2023 by Victor S
Jane and Jameer assisted me with an internal issue regarding billing and phone plans. They troubleshooted the problem, walked me through the process and were able to resolve my phone issue while providing exceptional customer service. I commend their patience and professionalism. Thanks again Jane & Jameer!
