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December 2023 by Joanne Di Carlo
Friendly, efficient staff. Information always at their fingertips. Offers much more personalized needs than competitors.
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November 2023 by Diana Poole
In a time where fraudulent banking activity is everywhere and customer service seems to be non-existent, I wanted to give a huge shout out to my community bank, First Resource Bank. What truly impressed me was the bank's proactive approach to monitoring my account for any signs of unusual activity. There were 2 transactions that they deemed fraudulent and within minutes, I had a text, a call on my home line and a call to my cell. I immediately checked my account, and called my West Chester branch. Keith handled the call, helped me close the card and had the paperwork ready for me to sign to issue a new card for me when I walked into the branch 15 minutes later. I later received a call from their corporate office in Exton confirming that the issue had been resolved, and if there was anything else they could do for me. If you are tired of the big banks who seem to do so little and treat you like a number, I recommend you check out First Resource Bank. Great customer service and they also give back generously to the community.
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October 2023 by Kristin Sapp
I own a small local business and have had a bank account for a long time. All of my interactions at my previous bank were transactional at best. After 12 years, they don't know me. My experience with First Resource has truly been exceptional. From the moment I walked through their doors, I felt like I was interacting with another small business. I felt like more than just an account number; I felt like a valued member of their financial family. They have been extremely helpful and they already know me by name. SO glad I made the move to First Resource!
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August 2023 by Owen M.
All of my interactions with this bank has been great. Quick and personal service. Old school approach to treating a customer, and very appreciated by this customer.
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July 2023 by Kristin Costin
First Resource Bank is the tops! Every single person who works there is a genuine person who takes time to get to know you and your business. They live and breathe supporting local and that's rare in a bank these days! When I walk in, they know me by name and have what I need ready. The personalized service makes banking a pleasure instead of a chore. I love going in on my bank days to check in with the FRB crew :) They've supported not only our business through banking, but also our philanthropy efforts. Aligning with a bank that invests back into their community was important to us, and we found that and more in First Resource Bank!
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May 2023 by B Russell
First Resource Bank- a place "where everybody knows your name!"Customer service here is stellar! All team members are extremely patient & helpful in working with me to resolve personal or business issues. In my experience, you do not get this level of "personal" service from BIG banks.
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March 2023 by Peg Moody
Highly recommend First Resource Bank in Exton. Everyone is so friendly and definitely go out of their way to give outstanding customer service! I am very happy with First Resource and if I could give them a higher rating, I definitely would!
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February 2023 by Hollie McDonald
I have referred numerous people to this bank but the service is increasingly disappointing. I would love a reply to my email to the head of Deposit Growth that I sent on February 2 with a plea for help since he had emailed me a few days before encouraging me to reach out if I needed anything.
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December 2022 by Gordon Ziegler
Staff is very polite and helpful every time I stop in. Drive thru is always "expedient". Overall much better than the big National Banks
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November 2022 by Jeff Tincher
What a great local bank with some of the friendliest team members of any bank I've been with. I have been with First Resource Bank since 2017 and the services they provide for small business owners is second to none!
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October 2022 by Caitlin
Kimberly Horan provided a high level service and is an asset to the First Resource Bank. John Guerrera
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September 2022 by Electric Avenue Music
Definitely one of the top banking experiences we have had in Chester County, particularly the West Chester location. They came to us on recommendation from another local business owning patron, and we are so happy with the results! The staff is always friendly, knowledgeable, efficient, energetic, and there to help the customer...They go the extra mile! We cannot recommend this local community bank enough!
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September 2022 by Andrew Stimpfle
Great bank with excellent, friendly and well trained employees. They are always willing to go the extra mile for me and are very prompt with my requests. I highly recommend!!!
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May 2022 by Kyle McGrory
Great bank. This crew and the staff are top notch at everything.
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March 2022 by Jason Milbrandt
Always easy to do business with; very responsive and take the time to understand your questions - Well Done Keith, Kate and the rest of the on-line chat team !!!