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March 2024 by Christopher Straub
The property is nice and well-kept. The reason for the 3 stars is based on my personal experience. As a Hilton Diamond member, I am entitled to a daily food and beverage credit. This was not removed from the bill. I have called the property twice and was assured by the front desk staff that my issues would be rectified. The issues weren't resolved and I have reached out directly to Hilton for resolution.
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March 2024 by Sandra Anderson
Quiet location, very helpful
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March 2024 by Anastacio Lopez
Clean, quiet and comfortableRooms: Very clean very comfortable
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March 2024 by Kevin Loftus
Nice indoor pool and jacuzzi. Nice room.
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February 2024 by Marlon Richardson
Rooms: Clean
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February 2024 by Anjana Pradhyumnan
Dinner order got messed up and delayed. Rooms smelt like cigarette smoke. The swimming pool and gym were good, though. Also good cleanliness in all areas.
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January 2024 by Justin DellaPenna
Beautiful hotel, nice rooms and friendly service. Cost of breakfast should be more up front. You've been receiving negative reviews about how the cost/quality of breakfast was unexpected for over a year now. When you offer for people to join you for breakfast tell them it's not inclusive! Lots of fruit flies around buffet also.
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December 2023 by Matthew George
The entire staff was fantastic. We were celebrating out daughters Graduation from West Chester University hosting family and friends. Katrina made things so easy and everything went very smoothly. The food was excellent from their catering staff. The helped make the entire weekend a wonderful success and celebration. Jordan our server was very professional and personable. Great team to work with!!
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December 2023 by Elizabeth Hunt
We hosted an out of town wedding and used the Hilton Garden Inn as our home base. Our venue was French Creek Golf Club. We had approximately 120 guest stay at the Hilton Garden Inn. Katrina Spalding was our contact for everything! She helped us set up our block of rooms, shuttle servcies and our send of breakfast the next morning. She was FANTASTIC!! Thank you for everything Katrina!!
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December 2023 by Patti Conner
We had our class reunion here and everything was wonderful. The servers and bartender were very courteous and the food was outstanding. The room was very spacious and beautiful. A great time was had by all.Food & drinks: Absolutely delicious. The salmon melted in your mouth, the brisket was very tender and the Mac and cheese was awesome as well along with all other sides and salad. Just as we hoped it would be. Kudos to the chef!!!!
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November 2023 by Aldo Legge
Katrina and her team went above and beyond to help us book a room block for our wedding as well as pinning down all the minor details for storing gift bags and booking shuttles. They were great to work with. The hotel itself is gorgeous…you have a nicely sized bar in the lobby and multiple up to date outdoor areas. The rooms were gorgeous and I had no issues with any of my weddings guests booking in the room block. Definitely recommend booking a room block at the Hilton Garden Inn Eaton/West Chester
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November 2023 by Tom Vasale
What a wonderful hotel! The staff is professional, helpful, and efficient. The entire hotel is spotlessly clean. The breakfast is part buffet and pard made to order- the best of both worlds.As we left our room in the morning, there was a team of well supervised, mentally handicapped people cleaning the public areas on our floor. They were friendly and were doing an excellent job.When I turned in our keys, I asked the woman at the desk how old the building was and she said "ten years." I asked if it had been renovated and she said that it hadn't. Everything looked brand new. We were so impressed!
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October 2023 by mgouza
We stayed at the Hilton Garden Inn Exton/West Chester for our wedding weekend and I could not recommend it more. Throughout the planning and booking process, Katrina was phenomenal. She was personable, efficient and accommodating. The board room and hotel shuttle were perfect for getting ready. The entire staff was very welcoming and ensured our stay was excellent.
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October 2023 by B Gamble
We made arrangements for a wedding room block for guests attending our daughter's wedding. Their experiences were great! They were very impressed with how organized everything was and how wonderful everyone was with whom they dealt.
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September 2023 by Jennifer Walat
We recently got married and used Hilton Garden inn for our hotel block. Leading up to our weekend, Katrina kept in contact with us and answered all our questions in a timely fashion. Lynn at the front desk was also amazing. We went back to the hotel bar after our rehearsal as well as our wedding night and the bar staff was super friendly. Everything went super smoothly and we had an amazing stay!
