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December 2023 by Rashanna Wade
I ordered two items online and put pickup at store. One item was self pickup but the other required a store employee to bring the item to customer service. Me and several others waited 15 minutes for our item only for one employee (who kept calling back trying to figure out what was going on) to find out that the person went on break. The same employee had us follow her and she got the items for us. When she handed it to me (it was a triple crockpot) she told me to be careful because one of the handles was torn. I said ok and took it because honestly I was so frustrated I wanted to get out of there. It was late at night so I didn't see the box fully. When I gave it to my friend because her birthday is Monday and that was my gifts to her I see the box not only has a torn handle but there's a hole on the side like someone kicked it and the top label is torn. Is this how Kohls handles their products?? I really expected better from a "high-end" store. The customer service (minus the woman that actually helped) is lacking as well. Not sure if I'll come to this location again.
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December 2023 by Anne Carroll
Busy store which means to me people are shopping here for Christmas . Did have 4 cashiers on a Tuesday afternoon. Coupons are all in my wallet that the store can pull up on the computer. They do have discounts marked throughout the store. A cashier explained if not coupon eligible the item will be marked above them on the pricing signs. Like shopping here especially for undergarments and linens. My husband always purchases his exercise sneakers on line for this store. One other thing is that recently have been there for Nine West tops. Try it the pricing is very good.
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November 2023 by Ramesh D Foodie
Located in the heart of the Exton and very close to the Pottstown pike and Lincoln Highway. They have plenty of parking and now Sephora is open too at this location. They have a good collection of seasonal dress, shoes and home essentials too. I go to this location primarily for clothing and home essentials and have done some formal shoes shopping in the past too. The cost seems high but you will be able to get coupons in their app or via emails or sites too which will give better value for the buy. They do have Amazon drop off location for returns the service is pretty fast. The staff here is always friendly and willing to assist us in need.
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October 2023 by Chels Owens
This is a nice sized kohl's with a nice selection of products and sales happening. The Sephora inside is amazing and where I spend most of my time. I also go to Thai kohl's to exchange my soda stream canisters.
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September 2023 by David Rogers
I went to Khols before the first day of school, I got some nice clothes and they gave me "Khols Cash" and they will give you a card to buy something in the store with that Khols Cash.
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August 2023 by Ryan Beckmann
Went to the Sephora inside here.LYNN helped me and was beyond sweet.So friendly and super informative. I really appreciated that.She is an amazing employee who not only has great customer service skills but just flat out knows how to treat people- with kindness!!!
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August 2023 by Joyce Elias
Good sales racks today. I found a really cute Nine West floral sundress to wear to my granddaughters Barbie party. Looking for accessories to be Hawaiian Barbie. This dress was a good find in Clearance.
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August 2023 by Sarah Gifford
Lots of great deals on their super markdown items. Sales associates were helpful. The cashier Nora was very friendly and helpful.
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August 2023 by Nick Balawejder
Went to the Sephora inside here.LYNN helped me and was beyond sweet.So friendly and super informative. I really appreciated that.She is an amazing employee who not only has great customer service skills but just flat out knows how to treat people- with kindness!!!
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July 2023 by Joanne Di Carlo
Tara was a great cashier. Very pleasant, found ways to save me money and introduced me to Sephora.
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July 2023 by Mary C
Classic Kohl's experience. The Amazon return desk is now separate from customer service which is nice. The staff seemed nice. The store could be cleaner.
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May 2023 by Suresh Bezawada
Not very well organized. And the prices jacked up a lot. Not really good customer service.
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May 2023 by Kevin McCarthy
I like this store for that half decent piece of clothing, not my go to work clothes store.
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January 2023 by Kelley Lock
Great selection on women’s clothing and shoes. Men’s some good deals as well plus when you get a percentage off with the Kohl’s cash! Store is pretty organized. Friendly cashiers.
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December 2022 by John Barbone Jr.
Day after Christmas return. I wanted to exchange shoes for a different size. They did not have the shoes in store. So IMO Kohls would order them, for the price I paid, and ship them to me. The girl at the return counter says "this is my first day on the job and I'm starting on returns". She could not do the even exchange. I asked to speak to a manager as there was a significant difference in what I paid originally and the price of the product now. She said we don't have the product in store to exchange and did not call the manager. There was a significant return line and I didn't want to hold up the other shoppers. So I returned my item and ordered the item from Amazon at the price I originally paid.
