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August 2024 by Corrie Nyce
Very helpful, knowledgeable, and friendly staff
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July 2024 by Tina O
Horrible customer service 2x. Last week we went in for information and the manager, Charles, was very distracted when helping us and also very short with a co-worker. We left without purchasing. For convenience, I went back for chemicals. Charles was there again and he purposely misled me and was selling me way more than I needed. While checking out, he was also on the phone. He was short to the customer on the phone and then hung up and insulted the customer. Needless to say, it was another lost sale. We will not be back.
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February 2024 by Susan Brandt
I totally regret buying a hot tub from Leslie's (although it was a gift, so I didn't pick the place or hot tub). I've had issues with the hot tub from day one. Poor customer support for the hot tub all around. The few people who have provided quality customer service, like Christine (Chris) and Nick, are gone.
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October 2023 by Katelyn Collins (katie)
very nice store
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June 2023 by Christine
After talking to a young lady she told she could put my pool cleaner on a tester to find out what was wrong.i go there and I told her on phone it was a jacuzzi she tells me they don't have a tester for that brand.not happy called company # and asked the young man on phone he looked up now waiting for person in charge of area stores to call me.
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June 2023 by Tom Campbell
Very nice place,everyone is very pleasant
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June 2023 by Joe Dougherty
god awful customer service
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January 2023 by Kimberly
This team is great! Austin is extremely professional and knowledgeable. Always helpful and answers all my questions throughly. Prices seem to be competitive with the other pool company’s in the area. I do try to stick with local small businesses but in this case, I really appreciate all the help the manager and his team give me every time I call or go to the store.
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January 2023 by Mary Duffy
We have been coming in each week with a water sample and have been doing exactly what they recommend. The pool was getting worse every day. Went to another pool store in the area who said everything Leslie's said was wrong. We did what they said and no more problems. We will not be back to Leslie's. Save yourself time and money and go somewhere else!
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January 2023 by Ian Yeates
I’ll try to be nice about this, but this place is awful. I don’t know if all pool supply and service is like this, but these guys are almost worthless. Nobody knows where the manager is. He is never in the store, the employees don’t know much about their business, the company in general, and their information is different from what the now MIA manager has said, and different from what corporate has said. I just got a pool in august ‘21. I got a ton of points for buying a hard cover from them, which was 2 months late and took 6 months total to get delivered. I was told several times I could use the points for pool opening, by various parties. Finally, a week before my ridiculously early pool opening date (I was given the date). Corporate confirms I can use them, but a low level employee says I can’t. I can’t talk to the manager in the store that previously said I can, because he hasn’t been to the store in three weeks, and the employees don’t know when he’ll be back. Worthless. I don’t know why anyone uses Leslie’s unless all pool companies are dysfunctional , disorganized and inefficient (which might actually be the case).
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January 2023 by RAJ K
Austin and his crew really very helpful to diagnose and fix issues, if at all any, with the pool and spa. Good service.
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June 2022 by Vincent C.
Not surprised this is the worst rated Leslie's in the area.Came on a slow Sunday. 2 working the register/central service area. 2 customers. Very very slow. In his interactions, guy sounded a little bit like a know it all and was a bit patronizing. I was the only one waiting initially, but the customer line soon built up. I knew exactly what i wanted to buy but ended up having to wait 30 minutes for a short 1 minute sale.Not helped by the clueless customer ahead of me who was just there to buy chemicals to balance her pool but had no idea at all what she needed to do. Guess that is what a place like Leslie's is for? Don't mind waiting for that because she can't be blamed for not knowing, but the guy just stretched out the whole encounter and everything seemed to be moving in slow motion.Do not at any cost come here. Go to the one in West Chester or Wayne.
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January 2022 by Diane Brown
Found what I needed.No issues.
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January 2022 by Erika Reilley
Friendly staff.
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January 2022 by mark minutella
Bad service
