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February 2024 by Lara Bakinsky
What kind of hot dog u guys made and sold to me? After bringing home to my child with fever I realized that they even didn’t cooked it. How shame it to solding it to me. I am looking my refund.
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January 2024 by Michael Burns
Amazing place and fantastic
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December 2023 by Dottie Kane
No Food, NO REFUND & Service with a SneerFor those wanting the long version: my fiancé and I planned a holiday party for his work and ordered a $65 prepaid platter two weeks in advance (11/11) as part of the buffet. When he went to collect it at the allotted time (written at the top of the receipt in the manager's handwriting 12-2, the day of the party), this Uwchlan branch of the Pretzel Factory had shut down its equipment and simply had not made the prepaid platter. The employee at the counter spent more time consoling the Manager, Michelle (the one who took the order) with "uh huh, yeah, I know, I know" (Can you believe this guy is upset???) than addressing the situation. Finally, the employee yelled out sorry Sir you ll have to come back. No refund could be processed. She then asked if she could keep his receipt, the only evidence that there was an order in the first place!!! He was aghast ...these people lost the entire order: were we supposed to trust them with the receipt???? (We hadn't ordered online ...ironically so that we could guarantee the order by dealing directly with manager). A glance at the receipt showed Michelle had rung up the order incorrectly anyway - typing in "2 x No Dip" so even if we had found a platter prepared, we probably wouldn't have had dip. It's hardly convenient to visit a store 3 times for no money and no food, but that's what we're being asked to do. Don't go here. Save yourself the trouble and the money.
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December 2023 by Nábyla Feitosa
This was our pretzel location until just now… we ordered two pretzel dogs and they told us it was going to take 5 min, but it was fine, we waited for 5 minutes. When they called us and gave us the dogs, on my first bite it was extremely spicy! I don’t eat spicy food at all!!! I literally had a panic attack because I didn’t know what to do with my mouth on fire, it was so painful! PLEASE DO NOT JUST GIVE SPICY FOOD because you didn’t have the regular ones. THIS IS UNACCEPTABLE AND DANGEROUS! It has been 10min since I ate that andI'm still in so much pain. I guess if we ever come back we just need to make sure 100% that what they have us is not spicy before eating it
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September 2023 by bruce harlan
Cold pretzels, slow service, doesn’t keep enough pretzels available before closing, tried serving me cold cheese.
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April 2023 by Rose Small
This place has the best staff and the best pretzels in the area! Management knows what they're doing. If you ever need a fresh pretzel, come to this place!
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March 2023 by Brigitte Louzeiro
Hot and fresh all the time. These pretzels are always a hit.
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February 2023 by Joe D.
I went to this store earlier today. The ace was mobbed, I get it, eagles, superbowl. Glad to see they are having such a great day. There were two lines, one for pick up of pre-orders and the line to the counter for walk-ins. I stood in the walk-in line for 20 minutes. When I got to the counter I was told I could not buy 5 pretzels, although there were plenty of pretzels on the counter, and a customer only three people in front of me just bought a strip of 5. No signs, no announcement informing customers they could not but loose pretzels. Only an arrogant young lady at the register telling me all they had were pretzel dogs. I hope she loves that job because I am not sure she will ever qualify for a better one. I did not make a scene, kinda wish i did but that would not be fair to all the other customers on such a big day for the fans. A better decision could have and should have been made by that young lady. She has just cost that business a customer. I suspect I am not alone.
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January 2023 by Geoff Bennett
Pretty straight shooting. They make great pretzels every day. Whenever I come back to Philly to visit my parents, I stop here and buy 5 pretzels. I always say I will only have just one or two and inevitably eat them all they are so good. See you next visit!
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December 2022 by Geoff B.
Pretty straight shooting. They make great pretzels every day. Whenever I come back to Philly to visit my parents, I stop here and buy 5 pretzels. I always say I will only have just one or two and inevitably eat them all they are so good. See you next visit!
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November 2022 by Madison Puia
Ordered large nugget tray on 10/22 for a tailgate. When we opened it at the tailgate, we were given the wrong dips that we ordered. I called the restaurant and the person I spoke with gave no assistance. I had asked for a call back from the manager and no one ever called me back. Customer service was not great and all my friend was looking forward to was the cinnamon dip and the cheese dip was received instead. Super disappointing and wouldn’t go to this location again.
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November 2022 by Charles Richards
Hot, soft fresh baked pretzels. As of this posting, 5 for $5.50. My daughter always enjoys getting pretzels from here. Fast and friendly service.
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October 2022 by Diana S.
I love soft pretzels and stopped here for a treat for my son and I. We walked in happily and greeted the employee who seemed very out of it. We ordered 10 pretzels to go and several dipping sauces. The sauces were all super sticky and I instantly regretted purchasing them. They seemed dirty and not fresh. There was a bee flying around my head and it would not leave me alone. The employee just stared at me weirdly as I was trying to pay and leave. Another customer came in and the employee started to help him while I was still checking out. I felt rushed and I realized it because there was a swarm of yellow jackets in the front of the store. The pretzels were fresh and soft, however they did not have a selection of other menu items available, cinnamon pretzels, cheese steak pretzels, etc. If the store was cleaner, did not have an issue with yellow jackets near the sodas and such, and a friendlier employee we would consider coming back. It was an awkward experience.
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June 2022 by Heather Tyndall
The best pretzels and they make really great party trays.
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January 2022 by Kimberly Copeland
Quick service despite store being very busy. Pretzels were great!
