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November 2023 by Daniel H.
Horrible customer service. Managers are lazy. Dishonest handling of returns when items are broken. Last time I shop here.
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November 2023 by Lily_101 Y.
Went in to get a hunting license and there was no one at the desk. Waited patiently at the desk for 10 minutes, but still the desk remained empty. I asked a worker for assistance and they said to press the help button. I then pressed the "Press for associate" button and waited for about another 10 minutes. I continued to press the button several times, however I still did not receive assistance. I then asked another worker if they could help me and they said they would go get another worker to help. They never returned. I finally found another worker to help me. She kept trying her log in, but it wasn't working. Will not go back there.
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November 2023 by Ramesh D.
Walmart at Exton is closer to.pottstown pike and nesr to the mall area. They have plenty of parking and, in general, with always people around. As you enter the place, customer service is on your left, and then on your left is the subway shop to grab something to eat after your shopping. The shop meets all your needs except veggies and fruits, unlike other locations they carry them. This place I have shopped electronics, clothing, shoes, home essentials, vessels, stationery, kids bikes, games, and toys. The price is always nice and good for the price. Their return policy is always sweet. Only going you may want to notice is your waiting time at the checkout registers during late hours. The customer service desk is good.
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October 2023 by Ray T.
This store is the reason Yelp should allow for a NEGATIVE STAR review. The only thing I go there for is the 1 hour photo. Over the years it's been excruciating to have to pick up 1 hour photos. Know Why? Because it takes me LONGER THAN AN HOUR TO GET ANY EMPLOYEE TO WALK OVER TO PHOTO DEPT AND GET THE PHOTOS OUT OF THE DANG FILING CABINET . Often I would try electronics dept. to find some help, the employee will make eye contact and then turn and walk directly away from assisting me. Deliberately, walk away from assisting a customer. Yes, happens multiple times at this location. Or how about the ones that can't read? Sadly, that's the case. I had to assist them in going through the photos until I located mine. For the last YEAR I've been placing my 1 hour photo order, paying for it online, then simply picking it up at the photo desk. It's worked out great til yesterday. I'm picking up my photos. and some self important big boy came rolling up telling me "You can't do that!" "You can't be behind the counter!" Seriously, I've been doing the job of the employees for almost a year and this schmuck thinks he can roll up and berate me for the photos I'VE ALREADY PAID for. Great look Walmart. two weeks ago an organized theft ring walked out the door of this Walmart with 5 Play stations. Employees just stood around and watched that theft go down. No one stopped those thieves. But yeah, call security on the little woman picking up her $3.34 photo order that she paid for. Don't go to this Walmart. It sucks.....
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September 2023 by Adrian G.
Review is only for this location. Let me start by saying that the pharmacy and staff are top notch. Always professional, friendly, knowledgeable. Prescriptions are always ready when they say they notify me and they answer any questions I have without ever treating me like I'm bothering them. The pharmacy is the only reason I come to this location. For purchases I'll make the longer drive and go to Kennett Square. The Exton location usually has one or two lanes open AT MOST even when the store is busy, has zero self-checkout lanes and it's just a nightmare to just pick something up and get in an out without it feeling like teeth gnashing. Pharmacy = YES!!! Normal shopping = No, it's worth it to spend the gas and drive to a different location.
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September 2023 by Teddy M.
Staff was very unhelpful. I bought a gift card and in less than 5 mins realized it was for the wrong game. I went back in to return it but the staff did not let me. When I asked to speak to a manager they said he was on lunch. Which is very weird considering it was 5:30. Not only did the staff member not help but he was rude as well.
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October 2022 by Catherine T.
Shouldn't even give them 1 star they suck. The help is rude and I love how you gotta wait a year to get a frigging bottle of body wash. They should just shut them down! Not all of them because I'm willing to drive 45 minutes away to be greeted by nice ppl who like their job instead of rude ass ppl that hate their job and don't give a rats ass about you they would rather roll their eyes at you and continue to text whoever they were texting on their phone! Pathetic
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October 2022 by Nan K.
Not really a great store. Groceries were found but not in your traditional store setup and the selection was poor. I found what I needed although my experience could have been better. There were only 5 check outs and only 3 had cashiers. The self check out was faster. People were lined up to get checked out and of course this being outside of DC you have to pay a bag tax (ridiculous). I didn't use any bags. SMH.
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July 2022 by Haley L.
My mom and I went here to find a large bookshelf and lamp for my new apartment. We were very surprised with the prices of our items and found them easily. The lamp was only $9 and the 5-shelf bookshelf was only $40. What a deal! We were in and out of the store within 30 minutes and we were very satisfied with our successful Walmart trip.
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June 2022 by Samuel K.
I was sitting here waiting for somebody to open up a cabinet. He had walked to me and asked me if I needed open walked away 20 minutes later never returned. Don't waste your time shopping here. If I could give 0 stars I would.
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January 2022 by Molly F.
I had only a few minutes to grab a few groceries and photos I ordered to get pick up. I sounded crazy.! Despite that everyone in the store was beyond helpful. Will return !!!
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August 2021 by Brittney J.
Should have listened to all the reviews and not come to this location, but the according to the app they were the only semi local location that had the item I wanted. First of all, if you want to go grocery shopping here... don't. There's a mini grocery store but 0 produce, and I understand there are a lot of shortages going on but when every other store is stocked I don't understand why this store had empty shelves for so many products. Only one cashier open and handed me all my bags from the spinner but after getting home I realized one bag was missing from my purchase. Listened to the phone ring for literally 17 minutes for someone to answer with an annoyed tone. I had asked if the cashier turned the bag in or still had it at the register and after being put on hold I was told no, the cashier didn't get anything and was I sure I actually purchased those items. Yes I know I did, they were the last things scanned which is why I assumed the bag just got missed while I paid. I was then told the customer behind me must have taken it and "sorry bout that" and they hung up.... Uhhhh... ok. I understand missing a bag is also on me as a customer and not making sure I got all the bags on their weird rotating bagging station thing they have... but after working at Target for 4 years I would have NEVER told a guest "sorry bout that" and hung up. I would have offered to check cameras to confirm the customer didn't get the items and either refund the price or allow them to get the new items... like I paid for it and because of how the company has the bags move around it's just a loss now? That was easily about $20+ in painting and craft products.. not just a carton of milk. So what am I supposed to do about that now? Guess I just have to suck it up? Cool.
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June 2021 by Craig D.
This is the worst Walmart ever created. I had 3 attendants tell me their lines were closed because their light was off. However there were no cashiers with lights on and there were no self check out areas. Don't go here unless literally every other store is closed and you need it today.
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June 2021 by Jennifer U.
The worst Walmart I've been to, and shame on me for going twice, unfortunately- and I will not be back for a third. I thought maybe the first time they were having some problems, but two months later they again only have two cashiers open and no self check out- WHY? They have the set up for it, they just have the lanes turned off. I just put my two purchases down and left. I can only conclude this is due to poor management, or lazy non existent management. I really dont think they care about customer service at all. I wish the regional manager would clean house and hire people who cared, as no one there right now seems to.
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February 2021 by G M.
We have walked out and left the cart with our planned purchases numerous times. Clearly, they need to hire more help. The people who work there are usually really nice, but there are not enough of them! No excuse for the long checkout lines. Why have so many lanes if only one or two are open? Even at high traffic times of the day and year! Why not add self-checkout like every other Walmart? In this case, if they added self-checkout, no jobs would be lost! This is the worst Walmart around, even people from out of town cannot believe it. It has been like this for years, through management changes. Is it a 3rd class, low priority Walmart?
